4 Replies Latest reply on Oct 21, 2013 2:58 PM by TomD

    Intel HD4600: GPU feature support for Adobe Photoshop CS6

    TomD

      PU
      According to Adobe Support the Intel HD 4600 grafics card onboard my I5 Haswell mainboard should be able to support the GPU functions of Photoshop CS6.(my system has a second GC, AMD Sapphire in PVIe slot; with this card the GPU feature can be used without problems)

      But as soon as a second monitor is connected to the HD4600 ports (both DVI or VGA) then Photoshop detects HD4600 not to be compatible/not supporting GPU.And it crashes then with some GPU related functions.

      I have this tested with all the latest, previous and original Installation-CD Intel drivers (9.18.10.3071, 3257, 3165).In  addition I marked the HD4600 in BIOS settings as the primary GC.

      All of this cannot provide GPU support from the HD4600 card to Photoshop.

      What can I do to resolve this problem ?

      Thanks in advance!

        • 1. Re: Intel HD4600: GPU feature support for Adobe Photoshop CS6
          Diego_Intel

          Please test the latest generic version 15.31.17.3257 (9.18.10.3257) posted here:

           

          Driver version 9.18.10.3257 - Download Center

           

          Furthermore, please physically remove the add-in video card you have installed in the motherboard and test using only Intel® HD Graphics alone. Then confirm what happens when testing this configuration.

          • 2. Re: Intel HD4600: GPU feature support for Adobe Photoshop CS6
            TomD

            Thank you for your answer.

            The driver recommended by you is for Win8, not for Win7.

            So I will not use it.

            You asked for a test with phyiscal removal of the AMD card. I decided not to that, too.

            I resolved the problem instead as follows:

            - deactivate the Intel HD4600 onboard card with device manager

            - connect the second display with an adapater cable HDMI --> DVI to my AMD PCIe grafic card instead connecting to the HD4600 port

            --> now both displays can be used and Adobe PS CS6 no longer reports a problem with the GPU feature.

            • 3. Re: Intel HD4600: GPU feature support for Adobe Photoshop CS6
              Diego_Intel

              The driver suggested above is for Microsoft* Windows* 7 and Microsoft* Windows* 8

              In addition, having two physical connections to each one of them to two different video controllers is not part of the design and its not validated. That is the reason why you would need to test with the third party video card removed.

               

              In case you are still interested on troubleshooting this issue, please follow these indications and let us know the results.

              • 4. Re: Intel HD4600: GPU feature support for Adobe Photoshop CS6
                TomD

                Hello,

                thank you for your reply.

                My system now runs with two monitors both connected to the secondary PCIe grafic card only.(one with DVI, one with HDMI cable)

                Why should I open the chassis and physically remove the PCIe card only to test the same two monitors connected to the onboard card ?

                Never touch a running system and I'm so glad I have it running now.!

                Perhaps sometime later in case I might want to connect a third monitor to my system then I will test again.
                I have spent several hours in investigation of this topic and I'm not willing to invest more time now.

                This forum thread can be closed now.Thanks!