As strange as it sounds, it's alarming cause neither the issue is documented nor experienced previously however I'll try my best to assist you in everyway possible with my expertise on Intel NAS and somewhat similar experiences of electricity outages.
Before we proceed, I am gonna have to request you Please do not experiment with the drives and NAS before we resolve this cause in that case, you might loose any data if at all present.
Moving on, I'm going to require some information from you;
- You mentioned that after rebuilding RAID, it asked you type YES again prompting that it had discovered 4 new HDDs in the array. Before you typed YES to proceed adding the 4 drives to the array, did it give you any information on the condition of rebuilt RAID at all or any other message?
- Did you try to plug these drives in some other computer after this sequence of events?
- Are you able to ping the NAS. If so, can you log in to the storage manager?
- Did you schedule any backups to some other location or did you ever take a backup of the data on NAS?
- Did you ever take any configuration backups on a USB drive?
- Did you contact Intel's Customer support by any means and if so, what response did you receive from them?
- What is the current status of LEDs on the front?
Kindly post response promptly and if you experience any delay, feel free to contact me on my email directly. We sincerely hope and wish to resolve your problem and save your data for I dread you might have lost your data with RAID rebuilt in the latter case.
Intel Go Green, Save The Environment!
Ok. I didn't want to hijack this thread or bring it back but I haven't found any answers to this problem. I have the same issue. Upgraded to 22.214.171.124736 and now my system will not stop rebuilding. When it completes its rebuilding it hangs. I am forced to power cycle it and then it starts rebuilding again.
What can I do? Do I have to revert back the firmware?