1 Reply Latest reply on Oct 14, 2013 11:28 AM by Diego_Intel

    Screen remains dim after Windows 8 upgrade


      Desperate for help after successful Windows 8 upgrade.  Have a Sony VPCS111FM; Sony is not supporting  - it has an Intel Core i5-430M processor with hd graphics.  4 GB RAM.


      Screen remains on perpetual dim - all brightness settings from Windows and Sony are disabled so there is nothing forcing this except the only driver that is working is a Generic PNP driver.  Can not find a driver for Windows 8.  Renders the computer fundamentally unusable. Have seen that even the beta 8.1 will not fix this at this point.


      Have uninstalled; reinstalled etc. Have gone thru updates from Sony to find they are not supporting and say check with manufacturer.  Can get a driver for an XP system still but not for 8?  That's really not acceptable - I am hoping that someone here can help.  The computer will be 3 yrs old in January so I am not trying to stretch really old tech.  Had to upgrade for school.  Just a poor college student trying to make it until the end of the college year in May.


      Thank you in advance!!!

        • 1. Re: Screen remains dim after Windows 8 upgrade

          The driver that comes with Windows 8 has limited features as it does not include the GUI (graphics user interface), so some options like adjusting the video resolution or brightness may not be available; however, there is a newer version that can be installed by doing Windows Updates.


          Please keep in mind that the inbox driver and the updated version from windows update is only for the officially released version of Windows 8 (which is paid) and not the RC (Release Candidate), or beta versions of Windows 8.


          If you check the Device manager before running Windows* updates it will show the Inbox driver as version, so after you run the updates the version will be posted as To check the driver version in the Device Manager, click on the device listed under display adapters and the click on the Driver tab. For information on using the Device Manager you can use the instructions on this site:


          How to Manage Devices with Device Manager


          If you have further questions on these updates available, we suggest that you check with Microsoft* directly at:


          Microsoft Support