1 Reply Latest reply on Nov 19, 2013 10:59 AM by sylvia_intel

    XTU will not start.

    Shadicbypass

      reI can not get Intel Extreme Tuning Utility to work every time i start it i get a prompt about that it is unable to start.

       

      Here is the log from XTU called xtucore.

       

       

      2013/10/02-08:18:58.4342|INFO] *** LOG FILE STARTED ***

      2013/10/02-08:18:58.4342|INFO] XtuCore Version 4.2.0.8 - CiBuild:Official - 4.2 PV:4.2.0.8:PF226022:BITHFBMAP001

      2013/10/02-08:18:58.6217|INFO] Initializing performance tuning application mutex

      2013/10/02-08:18:58.6373|INFO] Mutex initialized and acquisition callback registered

      2013/10/02-08:18:58.6373|INFO] Waiting for app mutex event request

      2013/10/02-08:18:58.6373|INFO] Attempting to query performance tuning mutex

      2013/10/02-08:18:58.6373|INFO] App mutex event Query completed - Result: False

      2013/10/02-08:18:58.6373|INFO] Waiting for app mutex event request

      2013/10/02-08:18:58.6373|INFO] Query operation completed - Result: False

      2013/10/02-08:18:58.6373|INFO] Attempting to perform Unity Initialization against Library HardwareServices

      2013/10/02-08:18:58.6686|INFO] Handling Unity Intialization for HardwareServices->ServicesUnityInitializer->Initialize

      2013/10/02-08:18:58.6842|INFO] Validating arguments for library init call for Initialize

      2013/10/02-08:18:58.6998|INFO] Initializing DriverWrapper for driver \\.\IOCBIOS2

      2013/10/02-08:18:58.6998|INFO] Initializing DriverWrapper for driver \\.\AcpiCtl

      2013/10/02-08:18:58.6998|WARN] Could not connect to the ACPI driver

      2013/10/02-08:18:58.6998|INFO] Using non-null Lenovo SMI service

      2013/10/02-08:18:58.7467|WARN] Could not load the specified SMI stub XML file.

      2013/10/02-08:18:58.778|INFO] ACPI Hardware Service Recorder Created and Initialized

      2013/10/02-08:18:58.778|INFO] Starting watchdog initialization

      2013/10/02-08:18:58.778|INFO] Attempting to connect to true watchdog

      2013/10/02-08:18:58.778|INFO] Get driver path called for guid: c2e625a9-8693-4dea-bac4-b15ca98f9ee9

      2013/10/02-08:18:58.778|INFO] Device path length: 67

      2013/10/02-08:18:58.778|INFO] Device path: \\?\acpi#int3f0d#4&16f18e0&0#{c2e625a9-8693-4dea-bac4-b15ca98f9ee9}

      2013/10/02-08:18:58.778|INFO] Initializing DriverWrapper for driver \\?\acpi#int3f0d#4&16f18e0&0#{c2e625a9-8693-4dea-bac4-b15ca98f9ee9}

      2013/10/02-08:18:58.778|INFO] Attempting to create PCH Watchdog service

      2013/10/02-08:18:58.8092|INFO] Attempting to perform Unity Initialization against Library HardwareAccess

      2013/10/02-08:18:58.8249|INFO] Handling Unity Intialization for HardwareAccess->AccessUnityInitializer->Initialize

      2013/10/02-08:18:58.8405|INFO] Attempting to perform Unity Initialization against Library XtuApplication

      2013/10/02-08:18:58.8405|INFO] Handling Unity Intialization for XtuApplication->ApplicationUnityInitializer->Initialize

      2013/10/02-08:18:58.9499|INFO] InitializeMsrFields called

      2013/10/02-08:18:58.9655|INFO] Read CPU Info for type called: 1

      2013/10/02-08:18:58.9655|INFO] Read CPU INfo on MSR Service called for type: 1

      2013/10/02-08:18:58.9655|INFO] Couldn't find access token for thread. Impersonating thread to acquire token.

      2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 0 Value: 132775

      2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 1 Value: 1050624

      2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 2 Value: 230351807

      2013/10/02-08:18:58.9811|INFO] CPU Info Id for processor Family Index: 3 Value: 3219913727

      2013/10/02-08:18:59.0124|!ERR] Invalid MSR read for this processor (SandyBridge): OverclockingLock

      2013/10/02-08:18:59.0124|INFO] Read CPU Info for type called: 6

      2013/10/02-08:18:59.0124|INFO] Read CPU INfo on MSR Service called for type: 6

      2013/10/02-08:18:59.0436|INFO] Initializing Acpi Hardware Access

      2013/10/02-08:18:59.0749|INFO] Initializing WMI Based Platform Detection

      2013/10/02-08:18:59.0749|INFO] Creating WMI Object Searcher - Namespace = \root\cimv2 Query = "Select HardwareID, DeviceID from Win32_PnPEntity"

      2013/10/02-08:18:59.0905|INFO] Search Object Created - Object List Retrieved

      2013/10/02-08:18:59.0905|INFO] Searching object list for platform ID

      2013/10/02-08:18:59.1061|INFO] Found possible platform ID on system: 262

      2013/10/02-08:18:59.1217|INFO] Found possible platform ID on system: 7698

      2013/10/02-08:18:59.1217|INFO] Found possible platform ID on system: 7725

      2013/10/02-08:18:59.1374|INFO] Found possible platform ID on system: 7718

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7712

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7683

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7775

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7738

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7696

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 7714

      2013/10/02-08:18:59.153|INFO] Found possible platform ID on system: 260

      2013/10/02-08:18:59.153|INFO] Found 11 possible Platform ID(s)

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Failed to match device ID with list of supported platforms.

      2013/10/02-08:18:59.1686|INFO] Successfully matched device ID to list of supported platforms: SandyBridge

      2013/10/02-08:18:59.1686|INFO] Searching object list for integrated graphics devices

      2013/10/02-08:18:59.1686|INFO] Platform detection found integrated graphics device

      2013/10/02-08:18:59.1999|INFO] Initializing MSR Tuning

      2013/10/02-08:18:59.2155|INFO] Initializing MSR Control Mappings

      2013/10/02-08:18:59.2155|INFO] Initializing MSR BIOSless Control Map

      2013/10/02-08:18:59.2624|INFO] + Added MSR control [0x00000031|TurboPackageTdpShortEnable] (PkgShortWinTdpEnable). Active Value = 1

      2013/10/02-08:18:59.2936|INFO] + Added MSR control [0x0000002F|TurboPackageTdpShort] (PkgShortWinTdpLimit). Active Value = 21.250

      2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000030|TurboPackageTdpExtended] (PkgExtWinTdpLimit). Active Value = 17.000

      2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000032|TurboPackageTdpLock] (PkgTurboPowerLimitLock). Active Value = 1

      2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000000|MaxNonTurboRatio] (MaxNonTurboRatio). Active Value = 11

      2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x00000029|EistEnable] (EistEnable). Active Value = 1

      2013/10/02-08:18:59.3093|INFO] + Added MSR control [0x0000001A|TurboModeEnable] (TurboModeDisable). Active Value = 1

      2013/10/02-08:18:59.3405|INFO] Initializing ACPI tuning system

      2013/10/02-08:18:59.3405|INFO] Initializing auxiliary watchdog flag - Recovery Status: True

      2013/10/02-08:18:59.3561|INFO] Initializing Watchdog Timer

      2013/10/02-08:18:59.3561|INFO] Watchdog Present = True

      2013/10/02-08:18:59.3561|INFO] Aux Wdt Recovery Flag = True

      2013/10/02-08:18:59.3561|INFO] Watchdog Recovery Flag = False

      2013/10/02-08:18:59.3561|INFO] Combined WDT/AUX Recovery Flag = True

      2013/10/02-08:18:59.3561|INFO] Watchdog Running = False

      2013/10/02-08:18:59.3561|INFO] Watchdog OS Load Coverage = True

      2013/10/02-08:18:59.3561|INFO] Watchdog Capabilities = Min 1000ms, Max 1008000ms, Resolution 1000ms

      2013/10/02-08:18:59.3561|INFO] Selected Runtime Timeout = 10000ms

      2013/10/02-08:18:59.3561|INFO] Selected Reboot Timeout = 600000ms

      2013/10/02-08:18:59.3561|INFO] Arming Watchdog Timer

      2013/10/02-08:18:59.3561|INFO] Watchdog Control Thread Started - Watchdog Armed

      2013/10/02-08:18:59.4186|INFO] Initializing SMI Tuning

      2013/10/02-08:18:59.4186|INFO] No ACPI controls defined - skipping initialization of SMI tuning subsystem

      2013/10/02-08:18:59.4186|INFO] Initializing Real-Time Turbo Override Access

      2013/10/02-08:18:59.4186|INFO] Real-Time turbo ratio override has been detected as not supported: 0xFF

      2013/10/02-08:18:59.4343|INFO] Skipping SNB-E Real-Time Turbo Support - 'SandyBridge' Unsupported Platform

      2013/10/02-08:18:59.4655|WARN] Could not Resolve Type Registration IronCity.HardwareAccessInterfaces.IHardwareAccessDevice(Icc)

      2013/10/02-08:18:59.4968|INFO] Skipping intializing HSW IVB TDP Time Window Controls - Platform not supported

      2013/10/02-08:18:59.528|INFO] Initialize MailboxFields called

      2013/10/02-08:18:59.5593|INFO] Initializing OC Mailbox Tuning

      2013/10/02-08:18:59.6061|INFO] Platform != Haswell - Skipping initialization of Haswell Ring Ratio Controls

      2013/10/02-08:18:59.6061|INFO] Skipping initialization of IVB-E Turbo Ratio Controls

      2013/10/02-08:18:59.6218|INFO] Skipping initialization of IVB-E Additional Turbo Voltage control

      2013/10/02-08:18:59.6218|INFO] Skipping initialization of SNB-E/IVB-E TDP Controls

      2013/10/02-08:18:59.653|INFO] Initializing tuning aggregation

      2013/10/02-08:18:59.653|INFO] Aggregating tuning controls from IronCity.HardwareAccess.MsrTuning hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.AcpiTuning hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.SmiTuning hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.RealTimeTurboOverrideAccess hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.SnbERealTimeTurbo hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.HswIvbTdpControls hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.HswIvbTdpWindowControls hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.IvbMemClkMltAccess hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.OcMailboxTuning hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.IvbTurboRatioControls hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.HswTurboRatioControls hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.HswRingRatioControl hardware device

      2013/10/02-08:18:59.7155|INFO] Aggregating tuning controls from IronCity.HardwareAccess.IvbETurboRatioControls hardware device

      2013/10/02-08:18:59.7311|INFO] Aggregating tuning controls from IronCity.HardwareAccess.IvbEAdditionalTurboVoltageControl hardware device

      2013/10/02-08:18:59.7311|INFO] Aggregating tuning controls from IronCity.HardwareAccess.SnbEIvbETdpControls hardware device

      2013/10/02-08:18:59.7311|INFO] Aggregating tuning controls from IronCity.HardwareAccess.AtaTuning hardware device

      2013/10/02-08:18:59.7311|INFO] Aggregating tuning controls from IronCity.XtuApplication.ApplicationPersistenceDevice hardware device

      2013/10/02-08:18:59.7311|INFO] Running controls aggregate through the control filter

      2013/10/02-08:18:59.7311|INFO] Tuning aggregation initialization completed

      2013/10/02-08:18:59.7624|!ERR] Invalid MSR read for this processor (SandyBridge): TurboCurrentOverrideEnable

      2013/10/02-08:18:59.7624|!ERR] Invalid MSR read for this processor (SandyBridge): TurboPowerOverrideEnable

      2013/10/02-08:18:59.7937|INFO] Initializing XTU tuning system

      2013/10/02-08:18:59.7937|INFO] Found Control [0x00000031|TurboPackageTdpShortEnable]

      2013/10/02-08:18:59.7937|INFO] Found Control [0x0000002F|TurboPackageTdpShort]

      2013/10/02-08:18:59.7937|INFO] Found Control [0x00000030|TurboPackageTdpExtended]

      2013/10/02-08:18:59.7937|INFO] Found Control [0x00000032|TurboPackageTdpLock]

      2013/10/02-08:18:59.7937|INFO] Found Control [0x00000000|MaxNonTurboRatio]

      2013/10/02-08:18:59.7937|INFO] Found Control [0x00000029|EistEnable]

      2013/10/02-08:18:59.7937|INFO] Found Control [0x0000001A|TurboModeEnable]

      2013/10/02-08:18:59.7937|INFO] Running Dependency Check Now

      2013/10/02-08:18:59.8249|!ERR] Unhandled exception

      2013/10/02-08:18:59.8249|!ERR] Microsoft.Practices.Unity.ResolutionFailedException: Resolution of the dependency failed, type = "ITuning", name = "". Exception message is: The current build operation (build key Build Key[IronCity.XtuApplication.XtuTuning, null]) failed: Index was outside the bounds of the array. (Strategy type Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy, index 2) ---> Microsoft.Practices.ObjectBuilder2.BuildFailedException: The current build operation (build key Build Key[IronCity.XtuApplication.XtuTuning, null]) failed: Index was outside the bounds of the array. (Strategy type Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy, index 2) ---> System.IndexOutOfRangeException: Index was outside the bounds of the array.

         at IronCity.XtuApplication.DependencyResolution.TurboRatios(IEnumerable`1 tuningState, IEnumerable`1 tuningProposal, IPlatformInformation platformInformation)

         at IronCity.XtuApplication.DependencyResolution.<>c__DisplayClass6.<ResolveDependencies>b__3(Action`3 resolver)

         at System.Collections.Generic.List`1.ForEach(Action`1 action)

         at IronCity.XtuApplication.DependencyResolution.ResolveDependencies(IEnumerable`1 tuningState, IEnumerable`1 tuningProposal)

         at IronCity.XtuApplication.XtuTuning.Initialize()

         at BuildUp_IronCity.XtuApplication.XtuTuning(IBuilderContext )

         at Microsoft.Practices.ObjectBuilder2.DynamicMethodBuildPlan.BuildUp(IBuilderContext context)

         at Microsoft.Practices.ObjectBuilder2.BuildPlanStrategy.PreBuildUp(IBuilderContext context)

         at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)

         --- End of inner exception stack trace ---

         at Microsoft.Practices.ObjectBuilder2.StrategyChain.ExecuteBuildUp(IBuilderContext context)

         at Microsoft.Practices.ObjectBuilder2.Builder.BuildUp(IReadWriteLocator locator, ILifetimeContainer lifetime, IPolicyList policies, IStrategyChain strategies, Object buildKey, Object existing)

         at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)

         --- End of inner exception stack trace ---

         at Microsoft.Practices.Unity.UnityContainer.DoBuildUp(Type t, Object existing, String name)

         at Microsoft.Practices.Unity.UnityContainer.Resolve(Type t, String name)

         at Microsoft.Practices.Unity.UnityContainerBase.Resolve[T]()

         at IronCity.Common.IoC.Resolve[T]()

         at IronCity.Core.Server.CoreServer.Init(List`1 config)

        • 1. Re: XTU will not start.
          sylvia_intel

          Would you please provide me the system configuration, including the motherboard, processor, memory and any other device you are using?

           

          In addition to that, please let me know which operating system you have installed on the computer?

          Which memory settings are you changing when using the XTU?