7 Replies Latest reply on Apr 24, 2014 10:12 AM by kevin_intel

    DH61WW Onboard Graphics Problem.

    Thushara_Kumara

      I have Dh61WW Mobo, Sometimes I got No display Problem when I Restart My PC,

      it's work again when i plug separate Graphics & Plug out,  How to fix This? I need Onboard Graphics....

        • 1. Re: DH61WW Onboard Graphics Problem.
          kevin_intel

          Hi Thushara_Kumara,

           

          I recommend you updating the bios on your system. You can get the latest BIOS at the following link:

           

          https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22932&lang=eng&OSVersion=%0A%09%09%09%09%09%09%09%09%0A%09%09%09%09%09%09%09&DownloadType=BIOS

           

          I also recommend clearing the cmos on the motherboard by disconnecting all components from the board, taking the battery out for about 20 minutes and them reconnecting all again.

          • 2. Re: DH61WW Onboard Graphics Problem.
            Thushara_Kumara

            yap, i already did it, but didn't Load Optimal BIOS Settings when i remove CMOS Battery.

            • 3. Re: DH61WW Onboard Graphics Problem.
              kevin_intel

              Hi Thushara_Kumara,

              Removing the CMOS battery helps to clear all static energy on the system as well to remove some settings from the system. Another step to take is either accessing the BIOS and press F9 to load default settings or if issue persists with no display, testing a different processor if possible to discard any problem with the product.

               

              Intel® has a tool to diagnose the processor and confirm if it is working fine or not. I recommend you downloading the tool called Intel® Processor Diagnostic Tool. You can get at the following link:

               

              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792&keyword=Processor+diagnostic+tool&DownloadType=Utilities%2c+Tools+and+Examples&lang=eng

              1 of 1 people found this helpful
              • 4. Re: DH61WW Onboard Graphics Problem.
                Thushara_Kumara

                i did it, here's result,

                Tset.JPG

                here's log text,

                ---------------------------

                --- Testing Processor 1 ---

                ---------------------------

                 

                 

                 

                 

                --- IPDT64 - rev  1.29.0.0.MP ---

                 

                 

                 

                 

                --- Start Time: 09/27/2013 20:51:45---

                 

                 

                 

                 

                --- Skipping Config ---

                 

                 

                 

                 

                --- Reading CPU Manufacturer ---

                 

                 

                Expected --> GenuineIntel

                Detected --> GenuineIntel

                Found --- Genuine Intel Processor ---

                 

                 

                --- Temperature Test ---

                 

                 

                Temperature Test Passed!!!

                 

                 

                 

                 

                Temperature = 61 degrees C below maximum.

                 

                 

                 

                 

                --- Reading Brand String ---

                 

                 

                Detected Brand String:

                Intel Core i5-2500   3.30GHz

                 

                 

                Brand String Test Passed!!!

                 

                 

                 

                 

                --- Reading CPU Frequency ---

                 

                 

                Expected CPU Frequency is --> 3.30

                 

                 

                 

                 

                Detected CPU Frequency is --> 3.33512

                 

                 

                CPU Frequency Test Passed!!!

                 

                 

                 

                 

                --- FSB NOT Supported on this Processor ---

                 

                 

                 

                 

                --- Running Base Clock test ---

                 

                 

                 

                 

                Detected Base Clock --> 101

                Base Clock test Pass ---

                ..QPI rate Test not supported..

                ..Skipping QPI rate Test..

                 

                 

                Skipping QPI rate Test

                 

                 

                 

                 

                --- Running Floating Point test ---

                 

                 

                 

                 

                Million Floating Points per Second, MFLOPS --> 417.6

                Floating Point Test Pass ---

                 

                 

                --- Running Prime Number Generation Test ---

                 

                 

                 

                 

                Operation Per Second--> 5.31663e+006

                Prime Number Generation Test Pass ---

                 

                 

                --- Reading Cache Size --- 

                 

                 

                - Detected L1 Data Cache Size --> 4 x 32

                - Detected L1 Inst Cache Size --> 4 x 32

                 

                 

                - Detected L2 Cache Size --> 1024

                - Detected L3 Cache Size --> 6144

                 

                 

                 

                 

                Cache Size Test Passed!!!

                 

                 

                 

                 

                --- Determining MMX - SSE capabilities ---

                 

                 

                 

                 

                  --- CPU FEATURES DETECTION FOR ---

                             ---        MMX SSE       ---

                MMX - MMX Supported --> Yes

                SSE - SSE Supported --> Yes

                SSE2 - SSE2 Supported --> Yes

                SSE3 - SSE3 Supported --> Yes

                SSSE3 - SSSE3 Supported --> Yes

                SSE4.1 - SSE4.1 Supported --> Yes

                SSE4.2 - SSE4.2 Supported --> Yes

                  --- MMX SSE - capabilities check complete ---

                 

                 

                MMX Test Result --- PASS

                SSE Test Result --- PASS

                SSE2 Test Result --- PASS

                SSE3 Test Result --- PASS

                SSSE3 Test Result --- PASS

                SSE4.1 Test Result --- PASS

                SSE4.2 Test Result --- PASS

                MMX SSE Testing Passed !!

                 

                 

                --- Determining AVX AES PCLMULQDQ capabilities ---

                 

                 

                 

                 

                  --- CPU FEATURES DETECTION FOR ---

                            --- AVX/AES/PCLMULQDQ ---

                AVX - Advanced Vector Extensions Supported --> Yes

                AVX OS Support   - AVX Operating System Supported --> No ---> No Test Required

                AES - Advanced Encryption Standard Supported --> Yes

                PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                  --- AVX AES PCLMULQDQ capabilities check complete ---

                 

                 

                AVX Compare Test Result --- Not Tested

                AES Test Result --- PASS

                PCLMULQDQ Test Result --- PASS

                AVX Compare Test - Not Tested

                AVX support detected on your Processor

                AVX not supported by your Operating System

                Minimum Operating System requirements are

                Windows 7 SP1, Windows Server 2008 R2 SP1

                Linux kernel version 2.6.30

                 

                 

                AES PCLMULQDQ Testing Passed !!

                 

                 

                --- Reading Memory Size ---

                 

                 

                 

                 

                Detected Memory Size is --> 8.00GB

                 

                 

                 

                 

                --- Integrated Memory Controller Stress Test ---

                 

                 

                 

                 

                --- Integrated Memory Controller Stress Test Pass!!! ---

                 

                 

                 

                 

                Integrated Memory Controller Test Pass!!!

                 

                 

                 

                 

                --- Platform Controller Hub Test Disabled ---

                 

                 

                 

                 

                 

                 

                --- Querying for Intel(R) Integrated Graphics Device (IGD) ---

                 

                 

                ..Detected 8086 as Vendor ID on Device 2 on Intel(R) processor..

                ..Intel(R) Integrated Graphics Device Presence Detection Passed..

                 

                 

                 

                 

                ..2D Graphics Visual Display Passed..

                 

                 

                 

                 

                ..Graphics Visual Display Passed..

                 

                 

                 

                 

                ..Rotating Display Passed..

                 

                 

                 

                 

                --- CPU Load ---

                 

                 

                 

                 

                --- Load Level = 8

                 

                 

                 

                 

                CPU Load Passed!!!

                 

                 

                 

                 

                --- Temperature Test ---

                 

                 

                Temperature Test Passed!!!

                 

                 

                 

                 

                Temperature = 33 degrees C below maximum.

                 

                 

                 

                 

                --- Test End Time: 09/27/2013 20:55:46---

                • 5. Re: DH61WW Onboard Graphics Problem.
                  kevin_intel

                  Hi Thushara_Kumara,

                  Is there a possibility to test the processor in another motherboard or another processor on this motherboard?

                  1 of 1 people found this helpful
                  • 6. Re: DH61WW Onboard Graphics Problem.
                    Scholar

                    I just purchased this new motherboard today and after a cuple of boots successfully, now I don't get any video nor POST.  Fans and peripherals are powered on OK.  When I remove ALL the memory, I do get the 3 long beeps at power on.  Any suggestions?

                    • 7. Re: DH61WW Onboard Graphics Problem.
                      kevin_intel

                      Hi Scholar,

                       

                      Please try this:

                      1. Disconnect all components from the board (HDD, power supply, memory) for about 20 minutes.
                      2. Take the board out of the chassis and use it on a non conducted surface like wood or glass.
                      3. Reconnect the components but turn the motherboard on while it is still outside of the chassis.

                       

                      Once you have done this and if issue persists, try booting the system with the minimum configuration (1 HDD, 1 RAM stick, no audio or video cards connected.

                       

                      Hope it helps.