6 Replies Latest reply on Oct 4, 2013 8:46 AM by kevin_intel

    does intel corp change burned and melted cpu or not ?

    jcgeny

      i have to ask because i opened a ticket in france : europe using the phone number 33-141918529 last week .

      i wonder if i am well understood because the people answering at that phone seem Bangladeshies or Indians  . the calls we had should be heard by their boss , i am sure they lied all time , promessing to call me by phone or send some email.....even advising me to lie to get a new cpu...

       

      here is the link to the image gallery : http://postimg.org/gallery/4frdjv7g/

       

      i sent the same image the day i opened the ticket 8000775720 this last monday . i still have received no email about my question of rma .

      the cpu and the mainboard has started to cause me trouble with a pci tv card that was no longer working this summer .

      so i called the technical service of ldlc.com and we decided to send the cpu and the mainboard : a sabertooth x79 and the i3820

       

      when i unmounted all , i sqaw the cpu like on the picture .

       

      ldlc.com has changed the mainboard , but did nothing for the cpu despite giving him a torture test ... with 1.4 h of occt .

      they should have tested the pci bus with a network card but they did not .

       

       

      so when the cpu was back home i contacted the phone number above .

      i ask here for my case to be executed as fast as possible , i would be glad if intel could give me a i7 4930 or i7 4820 instead of a i3820 , mostly because the heat will be below the one i get with the i3820 .

       

      by the way i hope that monday i ll have a brand new cpu i4930 deliverd by dhl

        • 1. Re: does intel corp change burned and melted cpu or not ?
          kevin_intel

          Hi jcgeny,

           

          I see that based on the records of that ST number provided, the case is being handled by the EMEA team.

          It is important to mention that the warranty that Intel® provides is peer to peer based on Intel® Terms and Conditions. It will be necessary to check the processor with clear pictures and also necessary to check the markings on it. The corresponding Intel® representative handling your case will continue helping you until the case is solved.

           

          My best recommendation is to continue with the Case number you have.

          • 2. Re: does intel corp change burned and melted cpu or not ?
            jcgeny

            i totally agree with you that the cpu should be checked by intel , but the EMEA team does not care about my case .

            they badly do their job or they have to much to do , but they did not asked for the proof of purchase , i send it by email after watching the youtube film about intel warranty at main page :  https://communities.intel.com/community/tech/processors

            after more than a week , i still have no rendezvous with the delivery boy to send the cpu at intel for its checking .

             

            for the rest , i also wonder about having an i4930 instead of the i3820 , is there more or less "gold inside" the latest one ? , i am ready to add $ but no shop wants to get a brand new i3820 and sell the i4930 .

            may be intel should manage offers to update to new generation of cpu in case like mine .

            • 3. Re: does intel corp change burned and melted cpu or not ?
              kevin_intel

              Hi jcgeny,

              Based on your description, I would like you send me a Private Message, for security reasons, with your Service Ticket/ reference number or any number provided by the Intel ® Agent so I can raise the investigation on this.

               

              In regards the processor upgrade, as mentioned before the Intel® replacement is peer to peer so upgrading the processor is not an available option. But please send me this information so I can help you out with it.

              1 of 1 people found this helpful
              • 4. Re: does intel corp change burned and melted cpu or not ?
                jcgeny

                thank you to take care of my trouble , i send a pm with as much information as i have .

                have a great day and thanks again

                • 5. Re: does intel corp change burned and melted cpu or not ?
                  jcgeny

                  a week later i still have received not any mail from the european intel center .

                  that starts to bother me to wait so long and i am very disapointed by intel .

                  thank you in advance kevin

                   

                  edit : for the cpu replacement by the same , it counts for dual cpu mainboard , but in this case it is better to get latest than the old one .

                  by the way i start to think i ll have to buy a brand new cpu [if i want to use my sabertooth x79 mobo] or a brand new amd mobo with a brand new amd cpu [choice that i should make as intel lets burned cpu in the hands of customers or want them to do some testing at home with damaged hardware ]

                  • 6. Re: does intel corp change burned and melted cpu or not ?
                    kevin_intel

                    Hi jcgeny,

                     

                    At this point I see that the warranty replacement is in progress. Sorry for the delay.