I see that based on the records of that ST number provided, the case is being handled by the EMEA team.
It is important to mention that the warranty that Intel® provides is peer to peer based on Intel® Terms and Conditions. It will be necessary to check the processor with clear pictures and also necessary to check the markings on it. The corresponding Intel® representative handling your case will continue helping you until the case is solved.
My best recommendation is to continue with the Case number you have.
i totally agree with you that the cpu should be checked by intel , but the EMEA team does not care about my case .
they badly do their job or they have to much to do , but they did not asked for the proof of purchase , i send it by email after watching the youtube film about intel warranty at main page : https://communities.intel.com/community/tech/processors
after more than a week , i still have no rendezvous with the delivery boy to send the cpu at intel for its checking .
for the rest , i also wonder about having an i4930 instead of the i3820 , is there more or less "gold inside" the latest one ? , i am ready to add $ but no shop wants to get a brand new i3820 and sell the i4930 .
may be intel should manage offers to update to new generation of cpu in case like mine .
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Based on your description, I would like you send me a Private Message, for security reasons, with your Service Ticket/ reference number or any number provided by the Intel ® Agent so I can raise the investigation on this.
In regards the processor upgrade, as mentioned before the Intel® replacement is peer to peer so upgrading the processor is not an available option. But please send me this information so I can help you out with it.
a week later i still have received not any mail from the european intel center .
that starts to bother me to wait so long and i am very disapointed by intel .
thank you in advance kevin
edit : for the cpu replacement by the same , it counts for dual cpu mainboard , but in this case it is better to get latest than the old one .
by the way i start to think i ll have to buy a brand new cpu [if i want to use my sabertooth x79 mobo] or a brand new amd mobo with a brand new amd cpu [choice that i should make as intel lets burned cpu in the hands of customers or want them to do some testing at home with damaged hardware ]