7 Replies Latest reply on Sep 23, 2013 10:56 PM by parsec

    Not able to start the SSD ToolBox

    Johnathon

      I'm having difficulty starting the SSD Toolbox. I have a intel 530 SSD windows 8 pro and a ASUS p6x58d-e. Each time I start the application I get the BSOD Interrupt_Exception_Not_Handled.

       

      Any assistance would be very helpful.

        • 1. Re: Not able to start the SSD ToolBox
          joe_intel

          Hello Johnathon, please indicate the SATA controller used with the Intel® SSD 530 and if this is the operating system drive.

          • 2. Re: Not able to start the SSD ToolBox
            Johnathon

            Thanks so much for the quick response.

             

            I'm currently using the Marvell® PCIe 9128 controller and this is the operating system drive

             

            Intel® ICH10R controller :

            6 x SATA 3Gb/s port(s), blue

            Support Raid 0, 1, 5, 10

            Marvell® PCIe 9128 controller : *1

            2 x SATA 6Gb/s port(s), gray

            • 3. Re: Not able to start the SSD ToolBox
              joe_intel

              We will take a look into this issue. Would you be able to try with the Intel® SSD connected to the Intel® SATA controller just as a test and provide the results? Please note that Windows* loads such driver during installation and therefore it is usually recommended to reinstall the operating system for this purpose.

               

              Then, you can move it back to the Marvell* controller again and use an older version of Intel® SSD Toolbox in the meantime. I will send you a private message with a temporary download link.

              • 4. Re: Not able to start the SSD ToolBox
                Johnathon

                Unfortunately when I connect to the Intel® ICH10R controller I get a BSOD but the screen flashes too quickly for me to get the message. I think however the reason for the BSOD is that the OS is installed with drivers that relate to some features that are on the Marvell® PCIe 9128 controller. I would have to reinstall the OS to connect it to the intel controller.

                • 5. Re: Not able to start the SSD ToolBox
                  joe_intel

                  That is correct, I tried to explain that above.

                  • 6. Re: Not able to start the SSD ToolBox
                    Johnathon

                    I've reinstalled the OS using the Intel® ICH10R controller with the ssd and this works.

                     

                    Unfortunately this isn't ideal as it's just a 3GB port as apposed to the 6GB port and I run multiple local Virtual machines for development purposes. But I guess a stable environment is better than a non stable one.

                     

                    Btw the old version of the SSD toolbox still raised the same BSOD.

                    • 7. Re: Not able to start the SSD ToolBox
                      parsec

                      The Marvell SATA controller and the Marvell driver are notorious for their instability and poor performance. It certainly has lower performance than an Intel SATA 6Gb/s chipset, and most users of X58 boards (like myself) prefer the Intel ICH10R to the Marvell chipset, particularly when used with an OS drive. The only aspect of performance that the Marvell chipset will be superior to the Intel ICH10R is the sequential read speed, which will be ~400MB/s on the Marvell chipset.

                       

                      I use the Marvell chipset only when desperate for another SATA connection for a data drive. I have my OS drive on the ICH10R on my X58 board, and it works perfectly.