5 Replies Latest reply on Feb 11, 2014 12:19 PM by kevin_intel

    My Intel HD Graphics will only run at 1600 x 1200 on my 2560 x 1600 monitor

    RaoulThorley

      Hello Folks,

      I recently was helped out to get my Intel HD Graphics working, as I was unable to install the Graphics Driver.


      After that issue was resolved, I noticed a similar problem I had when I tried to use the IGP(HD4000) on my i5 3570K CPU.


      In that instance, the highest resolution offered to me in Graphical Properties was 1600 x 1200, when my Dell U3011 Monitor's default resolution was 2560 x 1600.


      At the time I didn't worry about it as I was using a Discrete Video Card anyway and thought that issue would be resolved in future products.


      Now I have purchased a Haswell based Pentium, the G3220, with HD Graphics and I notice the same problem again.


      So is the issue some kind of incompatibility with Dell's U3011 and Intel's HD Graphics?


      My system appears to recognise the monitor properly, as it reports it as a Dell U3011.


      Any idea on how I can get my HD Graphics to work at 2560 x 1600 with this monitor?


      Cheers


      Raoul

        • 1. Re: My Intel HD Graphics will only run at 1600 x 1200 on my 2560 x 1600 monitor
          kevin_intel

          Hi RaoulThorley,

           

          Are you using the dual display, extended mode, single display? Can you confirm what connection type are you using HDMI, DVI, VGA? Can you please post your graphics report here?

          • 2. Re: My Intel HD Graphics will only run at 1600 x 1200 on my 2560 x 1600 monitor
            RaoulThorley

            Hello Kevin,

            I'm using the standard Dual Link DVI cable\connection which came with my Dell U3011 monitor.

             

            I have only ever had one monitor connected at any one time to my computer.

             

            I hope I have understood what you mean by posting a graphics report, as the below was obtained from the Information Section of the Intel HD Graphics Utility.

             

            Intel(R) HD Graphics

             

            Report Date: 9/11/2013

            Report Time[hh:mm:ss]: 01:28:35

            Driver Version: 9.18.10.3186

            Operating System: Windows 7  Service Pack 1(6.1.7601)

            Default Language: English (Australia)

            Installed DirectX* Version: 11.0

            Supported DirectX* Version: 11.0

            Shader Version: 5.0

            OpenGL* Version: 4.0

            Physical Memory: 8071 MB

            Processor: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz

            Processor Speed: 2993 MHz

            Vendor ID: 8086

            Device ID: 0402

            Device Revision: 06

             

            *   Processor Graphics Information   *

             

            Processor Graphics in Use: Intel(R) HD Graphics

            Video BIOS: 2167.0

            Current Graphics Mode: 1600 by 1200

             

            *   Devices Connected to the Graphics Accelerator   *

             

            Active Digital Displays: 1

              * Digital Display *

             

            Monitor Name: Dell U3011  Digital

            Display Type: Digital

            Connector Type: HDMI

            Serial Number: DEL4063

            Gamma: 2.2

            DDC2 Protocol: Supported

            Device Type: Digital Display

             

             

            Maximum Image Size:

            Horizontal: 25.20 inches

            Vertical: 15.75 inches

             

            Monitor Supported Modes:

            640 by 480 (75 Hz)

            640 by 480 (60 Hz)

            720 by 400 (70 Hz)

            800 by 600 (75 Hz)

            800 by 600 (60 Hz)

            1024 by 768 (75 Hz)

            1024 by 768 (60 Hz)

            1152 by 864 (75 Hz)

            1280 by 1024 (60 Hz)

            1280 by 800 (60 Hz)

            1280 by 1024 (75 Hz)

            1600 by 1200 (60 Hz)

            1920 by 1440 (60 Hz)

            1920 by 1200 (60 Hz)

            2560 by 1600 (60 Hz)

             

            Display Power Management Support:

            Standby Mode: Supported

            Suspend Mode: Supported

            Active Off Mode: Supported

             

             

             

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 10 AC 63 40 4C 31 32 31

            0B 15 01 03 80 40 28 78 EA 8D 85 AD 4F 35 B1 25

            0E 50 54 A5 4B 00 71 4F 81 00 81 80 A9 40 D1 00

            D1 40 01 01 01 01 E2 68 00 A0 A0 40 2E 60 30 20

            36 00 81 91 21 00 00 1A 00 00 00 FF 00 50 48 35

            4E 59 31 33 4A 31 32 31 4C 0A 00 00 00 FC 00 44

            45 4C 4C 20 55 33 30 31 31 0A 20 20 00 00 00 FD

            00 31 56 1D 71 1C 00 0A 20 20 20 20 20 20 00 BE

             

             

             

             

            * Other names and brands are the property of their respective owners. *

            • 3. Re: My Intel HD Graphics will only run at 1600 x 1200 on my 2560 x 1600 monitor
              kevin_intel

              Hi RaoulThorley,

              We have come up with a new driver for your graphics controller. Can you please try this one?

              https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

               

              Intel ® controllers do not support DVI Dual Link but Single link only. Can you try the system with a single link cable?

              • 4. Re: My Intel HD Graphics will only run at 1600 x 1200 on my 2560 x 1600 monitor
                TubEtubSockA

                Got an new HP EliteBook 840 I7-3600U, Intel HD 4400, 8GB Ram and a new HP Z30i monitor with resolution 2560x1600 60Hz.

                 

                I got problems with the monitor Z30i, it goes down in Power save mode when ill connect it to the laptop whit DP. I have tryed DP to DP and DP to DVI cabels nothing works. I have tryed Intel driver 10.18.10.3345 and the one form Microsoft update 10.18.10.3379. I have tryed both Windows 8 64Bit and 8.1 64Bit

                 

                I got 2560x1600 when i tryed a more powerful AC adapter.

                 

                AC Adapter Model: HSTNN-LA12

                INPUT: 100-240V~ 3.5A, 50-60Hz
                OUTPUT: 19.5V 11.8A 230W

                 

                My 4 years old IBM x201 with Intel HD Graphics works fine with the Z30i monitor on DP to DP cable

                • 5. Re: My Intel HD Graphics will only run at 1600 x 1200 on my 2560 x 1600 monitor
                  kevin_intel

                  Hi TubEtubSockA,

                   

                  Thanks for the information.

                   

                  I recommend you checking the power options in the system. Besides this, updating the BIOS and the Management Engine in the system provided by the computer manufacture is a very good step.