7 Replies Latest reply on Oct 7, 2013 11:20 AM by Diego_Intel

    Why won't DVTM in Intel 4000 HD recognize games?

    seriousputty23

      Laptop: Lenovo Thinkpad E530

      Quick Specs: Processing speed - 2.5 GHz

                           RAM - 5.8 GB Useable

                           OS - Windows 7 Premium

      So the reason why I can't run newer video games isn't because of anything else on my computer BUT the Intel 4000 HD Graphics. I've even gone onto systemrequirementslab.com, checked if I could run Battlefield 3, and the results say that I have all the recommended hardware EXCEPT for 1 GB of Dedicated Video RAM. However, when I checked if I could run Battlefield 2, the results said that I could run it on the highest possible settings because apparently, I had 1.7 GB of Dedicated Video RAM. Why is it that DVTM on the Intel 4000 seems to work for games made in 2005, but not for games made in 2012 when it clearly has enough Total Video RAM to do so?

        • 1. Re: Why won't DVTM in Intel 4000 HD recognize games?
          Diego_Intel

          DVMT (Dynamic Video Memory Technology) will be adjusted dynamically depending on what is available and on what is required from the game.

           

          What is the specific problem that you are seeing when playing this game in your system?

           

          Please check the information provided in the following site and provide the information requested there:

          Graphics | Game troubleshooting with Intel graphics products

          • 2. Re: Why won't DVTM in Intel 4000 HD recognize games?
            seriousputty23

            Well I don't actually have Battlefield 3, but an example is ArmA II Operation Arrowhead. When I checked systemrequirements.com, it said that I could run it on max settings just fine because all my hardware checks out and I apparently have 1.7 GB of dedicated video RAM. However, when I do run the game, I can barely get 30 FPS at the lowest possible settings. I've checked and downloaded the latest patch for the game, latest BIOS updates, and latest driver updates for my Intel 4000 HD, but ArmA still runs horribly. This has been going on since I first downloaded the game a week or two after I got this laptop.

            • 3. Re: Why won't DVTM in Intel 4000 HD recognize games?
              Diego_Intel

              Please post the dxdiag report from the system you are using so we may have further information on the hardware and software installed.

              • 4. Re: Why won't DVTM in Intel 4000 HD recognize games?
                seriousputty23

                ------------------

                System Information

                ------------------

                   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)

                           Language: English (Regional Setting: English)

                System Manufacturer: LENOVO

                       System Model: 3259AC5

                               BIOS: Phoenix BIOS SC-T v2.2

                          Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

                             Memory: 6144MB RAM

                Available OS Memory: 5738MB RAM

                          Page File: 2897MB used, 11443MB available

                        Windows Dir: C:\Windows

                    DirectX Version: DirectX 11

                DX Setup Parameters: Not found

                   User DPI Setting: Using System DPI

                System DPI Setting: 96 DPI (100 percent)

                    DWM DPI Scaling: Disabled

                     DxDiag Version: 6.01.7601.17514 64bit Unicode

                 

                 

                ------------

                DxDiag Notes

                ------------

                      Display Tab 1: No problems found.

                        Sound Tab 1: No problems found.

                          Input Tab: No problems found.

                 

                 

                --------------------

                DirectX Debug Levels

                --------------------

                Direct3D:    0/4 (retail)

                DirectDraw:  0/4 (retail)

                DirectInput: 0/5 (retail)

                DirectMusic: 0/5 (retail)

                DirectPlay:  0/9 (retail)

                DirectSound: 0/5 (retail)

                DirectShow:  0/6 (retail)

                 

                 

                ---------------

                Display Devices

                ---------------

                          Card name: Intel(R) HD Graphics 4000

                       Manufacturer: Intel Corporation

                          Chip type: Intel(R) HD Graphics Family

                           DAC type: Internal

                         Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_500017AA&REV_09

                     Display Memory: 1696 MB

                   Dedicated Memory: 64 MB

                      Shared Memory: 1632 MB

                       Current Mode: 1366 x 768 (32 bit) (60Hz)

                       Monitor Name: ThinkPad Display 1366x768

                      Monitor Model: unknown

                         Monitor Id: LEN40B0

                        Native Mode: 1366 x 768(p) (60.013Hz)

                        Output Type: Internal

                        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

                Driver File Version: 9.18.0010.3165 (English)

                     Driver Version: 9.18.10.3165

                        DDI Version: 11

                       Driver Model: WDDM 1.1

                  Driver Attributes: Final Retail

                   Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

                        WHQL Logo'd: Yes

                    WHQL Date Stamp:

                  Device Identifier: {D7B78E66-4226-11CF-4778-0A70B4C2C435}

                          Vendor ID: 0x8086

                          Device ID: 0x0166

                          SubSys ID: 0x500017AA

                        Revision ID: 0x0009

                Driver Strong Name: oem63.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:9.18.10.3165:pci\ven_8086&dev_0166

                     Rank Of Driver: 00E02001

                        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

                   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                       D3D9 Overlay: Supported

                            DXVA-HD: Supported

                       DDraw Status: Enabled

                         D3D Status: Enabled

                         AGP Status: Enabled

                • 5. Re: Why won't DVTM in Intel 4000 HD recognize games?
                  Diego_Intel

                  Please test the generic driver that we have posted here:

                   

                  https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23106&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=Drivers

                   

                  In addition, please update the BIOS of the system you have. For this you can refer to:

                  http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS033264

                   

                  Furthermore, make sure there is no other software or application running in the background.

                  1 of 1 people found this helpful
                  • 6. Re: Why won't DVTM in Intel 4000 HD recognize games?
                    seriousputty23

                    I installed the driver, and I updated my BIOS not that long ago. I downloaded a demo for Sniper: Ghost Warrior 2 (just so that I could run a test with a more recent game) and I could barely get up to 10 FPS on the lowest settings.