8 Replies Latest reply on Aug 28, 2014 4:34 AM by Stephen_Done

    Persistent Issues with Intel RSTe / Drive Dropout

    John_C

      I will try to provide as much information about the problem as possible:

       

      A customer of ours has a Supermicro X9DR3-F based Server running 2008 R2 with Hyper-v.  There are 3 virtual machines 1 PDC, 1 Exchange 2010, and 1 Antivrus management server.  The office has about 20 users so I would not classify it as a "high load system"

       

      The raid controller has 2x 1TB HDDs that are enterprise class SATA (Seagate) (RAID1) boot array

      And 2x 300GB 10k RPM WD raptor drives also enterprise versions. (RAID1)

       

      On initial installation with the 3.5 RSTe version the system would blue screen and crash about 1 time a week.  the raid 1 arrays would be broken and boot raid array would have both disks listed as failure occurred.  I could then reset one of the disks to normal in the ROM screen and reboot.  Then after some fussing I could get into the RSTe and restore the second disk and verify the array.  This would eventually complete and then the system would work again for about another week.

       

      I attempted to upgrade to 3.6 and that did make the problem improve.  now the system only reboots when the 2 disks in the boot array both have a "failed" status.  however instead of the blue screen now the RSTe reports constantly that the disks are removed and added under heavy load (notification bubble appears)

       

      I recently realized that supermicro has a Romley driver (The C600 Raid driver for RSTe SATA controller) that is version 3.7  I have recently installed this but it has not resolved all of the issues.

       

      One persistent issue that seems to occur in all version is the following events when you try to run the IAStorUI.exe in the event viewer.  This only occurs when the IAStorUI.exe produces the error "An unknown error has occurred while running this application.  If the problem persists, please try restarting your computer or try reinstalling the application"  (needless to say I have tried both many times)  About one out of every 6 times I run the IAStorUI.exe it will open properly, but if left open for more than a minute or two it will freeze or crash.

       

      Source:     PSI

      Warning: Initial Storage Drive Data Load failed. The driver may be busy.

       

      followed by

       

      Source:     IRST_UI

      Failed to load Storage Data from Driver.

       

      I have replaced many of the components in the computer,  Hard Disks (2 Times), memory, motherboard, power supply, SATA backplane board. Currently the server is running without the backplane board.  and in all cases there has been no improvement in the situation.

       

      (The previous motherboard was moved to another system running another hyper-v server.  That one however had an LSI raid card placed in it for all of the disks except the CDrom an RDX drive.  That system has worked properly ever since,  which leads me to believe it is something specific to the chipset / RSTe software and some potential conflict or error.)

       

      Information from my msinfo32 is included below (thought it might be helpful)

       

      System Information report written at: 08/31/13 11:28:43
      System Name: XXXXXXXX
      [System Summary]

      Item Value
      OS Name Microsoft Windows Server 2008 R2 Enterprise
      Version 6.1.7601 Service Pack 1 Build 7601
      Other OS Description  Not Available
      OS Manufacturer Microsoft Corporation
      System Name XXXXXXXX
      System Manufacturer Supermicro
      System Model X9DR3-F
      System Type x64-based PC
      Processor Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz, 2001 Mhz, 6 Core(s), 12 Logical Processor(s)
      Processor Intel(R) Xeon(R) CPU E5-2620 0 @ 2.00GHz, 2001 Mhz, 6 Core(s), 12 Logical Processor(s)
      BIOS Version/Date American Megatrends Inc. 1.1, 10/3/2012
      SMBIOS Version 2.7
      Windows Directory C:\Windows
      System Directory C:\Windows\system32
      Boot Device \Device\HarddiskVolume2
      Locale United States
      Hardware Abstraction Layer Version = "6.1.7601.17514"
      User Name Not Available
      Time Zone Eastern Daylight Time
      Installed Physical Memory (RAM) 32.0 GB
      Total Physical Memory 32.0 GB
      Available Physical Memory 2.22 GB
      Total Virtual Memory 63.9 GB
      Available Virtual Memory 33.3 GB
      Page File Space 32.0 GB
      Page File C:\pagefile.sys

       

      [Disks]

      Item Value
      Description Disk drive
      Manufacturer (Standard disk drives)
      Model FreeBSD iSCSI Disk SCSI Disk Device
      Bytes/Sector 512
      Media Loaded Yes
      Media Type Fixed hard disk
      Partitions 1
      SCSI Bus 0
      SCSI Logical Unit 0
      SCSI Port 1
      SCSI Target ID 0
      Sectors/Track 63
      Size 950.00 GB (1,020,049,873,920 bytes)
      Total Cylinders 124,014
      Total Sectors 1,992,284,910
      Total Tracks 31,623,570
      Tracks/Cylinder 255
      Partition Disk #3, Partition #0
      Partition Size 950.00 GB (1,020,051,587,072 bytes)
      Partition Starting Offset 1,048,576 bytes
       
      Description Disk drive
      Manufacturer (Standard disk drives)
      Model Intel Raid 1 Volume SCSI Disk Device
      Bytes/Sector 512
      Media Loaded Yes
      Media Type Fixed hard disk
      Partitions 4
      SCSI Bus 6
      SCSI Logical Unit 0
      SCSI Port 0
      SCSI Target ID 1
      Sectors/Track 63
      Size 1.73 TB (1,900,409,817,600 bytes)
      Total Cylinders 231,045
      Total Sectors 3,711,737,925
      Total Tracks 58,916,475
      Tracks/Cylinder 255
      Partition Disk #1, Partition #0
      Partition Size 100.00 MB (104,857,600 bytes)
      Partition Starting Offset 1,048,576 bytes
      Partition Disk #1, Partition #1
      Partition Size 88.61 GB (95,143,591,936 bytes)
      Partition Starting Offset 105,906,176 bytes
      Partition Disk #1, Partition #2
      Partition Size 87.89 GB (94,371,840,000 bytes)
      Partition Starting Offset 95,249,498,112 bytes
      Partition Disk #1, Partition #3
      Partition Size 1.56 TB (1,710,789,492,736 bytes)
      Partition Starting Offset 189,621,338,112 bytes
       
      Description Disk drive
      Manufacturer (Standard disk drives)
      Model Intel Raid 1 Volume SCSI Disk Device
      Bytes/Sector 512
      Media Loaded Yes
      Media Type Fixed hard disk
      Partitions 1
      SCSI Bus 6
      SCSI Logical Unit 0
      SCSI Port 0
      SCSI Target ID 2
      Sectors/Track 63
      Size 221.19 GB (237,504,960,000 bytes)
      Total Cylinders 28,875
      Total Sectors 463,876,875
      Total Tracks 7,363,125
      Tracks/Cylinder 255
      Partition Disk #2, Partition #0
      Partition Size 221.20 GB (237,507,706,880 bytes)
      Partition Starting Offset 1,048,576 bytes
       
      Description Disk drive
      Manufacturer (Standard disk drives)
      Model TANDBERG RDX SCSI Disk Device
      Bytes/Sector Not Available
      Media Loaded Yes
      Media Type Not Available
      Partitions 0
      SCSI Bus 5
      SCSI Logical Unit 0
      SCSI Port 0
      SCSI Target ID 0
      Sectors/Track Not Available
      Size Not Available
      Total Cylinders Not Available
      Total Sectors Not Available
      Total Tracks Not Available
      Tracks/Cylinder Not Available

      [SCSI]

      Item Value
      Name Microsoft iSCSI Initiator
      Manufacturer Microsoft
      Status OK
      PNP Device ID ROOT\ISCSIPRT\0000
      Driver c:\windows\system32\drivers\msiscsi.sys (6.1.7601.17514, 267.38 KB (273,792 bytes), 11/20/2010 10:24 PM)
       
      Name Microsoft VHD HBA
      Manufacturer Microsoft
      Status OK
      PNP Device ID {8E7BD593-6E6C-4C52-86A6-77175494DD8E}\MSVHDHBA\1&3030E83&0&01
      Driver c:\windows\system32\drivers\vhdmp.sys (6.1.7601.21809, 209.86 KB (214,896 bytes), 4/12/2013 1:02 AM)
       
      Name Intel(R) C600+/C220+ series chipset SATA RAID Controller
      Manufacturer Intel Corporation
      Status OK
      PNP Device ID PCI\VEN_8086&DEV_2826&SUBSYS_062815D9&REV_06\3&11583659&0&FA
      I/O Port 0x00009070-0x00009077
      I/O Port 0x00009060-0x00009063
      I/O Port 0x00009050-0x00009057
      I/O Port 0x00009040-0x00009043
      I/O Port 0x00009020-0x0000903F
      Memory Address 0xDFB21000-0xDFB217FF
      IRQ Channel IRQ 4294967285
      Driver c:\windows\system32\drivers\iastora.sys (3.7.0.1092, 568.39 KB (582,032 bytes), 8/30/2013 6:27 PM)