"Display Power Saving Technology" setting not saved

GSlaz · ‎08-27-2013

Hi,

I'm using Asus Zenbook Prime, with Intel HD 4000, driver version 9.17.10.2843, Windows 8

When unplugged from power, I've noticed that the screen can get really ugly (washed out colors), I've noticed that it's related to the option "Power\Power Conservation Features\Display Power Saving Technology" in the Intel Graphics and Media Control Panel.

After I've disabled this option, everything looks great again, but when I restart the computer, the colors get washed out again.

As I understand the setting is not saved, and everytime I restart the computer, it gets restarted to the default setting.

Please make it to be saved!

Thanks

DArce · ‎08-29-2013

Please post the dxdiag report from your system.

In addition, please confirm if your system uses more than one video controller in a switchable graphics configuration.

Was it working fine before? Was any change done to the system before this started to happen?

GSlaz · ‎08-29-2013

Hi,

My laptop is brand new, it has Intel 4000 HD and GeForce 650m.

It's happening all the time, since I've bought it.

Here's the dxdiag:

[quote]

------------------

System Information

------------------

Time of this report: 8/30/2013, 16:48:18

Machine name: ZENBOOKPRIME

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130531-1504)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: UX51VZA

BIOS: UX51VZA.204

Processor: Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8078MB RAM

Page File: 3418MB used, 9266MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 144 DPI (150 percent)

System DPI Setting: 120 DPI (125 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Display Tab 2: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_15A71043&REV_09

Display Memory: 4038 MB

Dedicated Memory: 1990 MB

Shared Memory: 2048 MB

Current Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0323

Native Mode: 1920 x 1080(p) (59.975Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2843 (English)

Driver Version: 9.17.10.2843

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 8/31/2012 14:35:14, 12601856 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4226-11CF-F27B-AA35B4C2C435}

Vendor ID: 0x10DE

Device ID: 0x0FD1

SubSys ID: 0x15A71043

Revision ID: 0x00A1

Driver Strong Name: oem4.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2843:pci\ven_8086&dev_0166&subsys_15a71043

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

...

DArce · ‎08-30-2013

Have you tried to update the BIOS on this laptop?

In addition, please try using the latest nVidia* driver that is provided by your laptop manufacturer (9.18.13.1146) and check again.

Only after trying that, if the issue persists, then test using our generic driver posted here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22842&lang=eng&OSVersion=Windows%208%2C%2064-bit*&DownloadType=Drivers

GSlaz · ‎08-31-2013

Hi,

I've bought the laptop 2 weeks ago, and I'm not sure if it requires a BIOS update, besides I don't want to try that, as I don't want to risk something going wrong with it, as right now I can't afford having non-workable laptop, sorry.

The Nvidia driver from Asus website is actually older than what I currently have. On Asus website there's 311.46, and I have latest 320.49 WHQL from Nvidia website.

I've tried installing the Intel driver from your link, and upon starting the "Setup.exe" I get the message:

---------------------------

Error

---------------------------

The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.

Setup will exit.

---------------------------

OK

---------------------------

DArce · ‎09-02-2013

You should also test with the latest nVidia* driver that was provided by your laptop manufacturer as this what was validated and tested by your computer manufacturer. Not to mention that this would be a good troubleshooting step to start with.

Concerning our driver, please be aware that we provide generic drivers that have not been developed or tested specially for your system, that is the reason you get that message saying that the driver has not been validated for your system

If you still need to use the generic drivers, you can try to force the generic driver by uninstalling the driver that was provided by your laptop manufacturer, this is done through the Control Panel, go to programs and features (in Microsoft* Windows* 7/Microsoft* Windows* 8 or Microsoft* Windows* Vista*). Then locate any entry similar to Intel® Graphics Media Accelerator or video driver and remove it. After that, restart your system and try to install the generic driver again.

You can also try to force the driver with the instructions on this site:

http://www.intel.com/support/graphics/sb/CS-033916.htm http://www.intel.com/support/graphics/sb/CS-033916.htm

If the issue persists you should check with your laptop manufacturer for assistance on updating the system BIOS and to check for further troubleshooting on this issue.

GSlaz · ‎09-05-2013

Turns out that Asus installs on brand new laptops Power4Gear Battery Saving plan, which activates when the power cable is unplugged, and in the advanced settings of the plan, there was an option "turn on the display power saving technology" which was set to true.

I've disabled that, and hope it will resolve the issue.