1 Reply Latest reply on Aug 28, 2013 10:12 AM by Diego_Intel

    HP Probook 4510s persistant graphics challenge

    mdamax

      Hello,

       

      I own a Probook 4510s Notebook - NA915EA, it's warranty is already expired.

      The problem lies with the Mobile Intel(R) 4 Series Express Chipset Family [PCI\VEN_8086&DEV_2A42].

       

      Whenever I do not install any driver for this part it works fine. The display resolution can be set to 1024x768, but I cannot connect a hdmi screen to it.

       

      When I do install a graphics driver the following happens:

      > I enable driver installation (gpedit.msc\Local Computer Policy\ Computer Config \ Administrative Settings \ System \ Device Installation \ Device Installation Restrictions \ Precent installation of devices not described by other policy settings -> Not Configured)

      > I install the driver, WinSAT & Aero enabled.

      > I disable driver installation to prevent windows from messing up

      > I restart the Probook

      > The Probook loads all drivers fine

      > The welcome screen appears with black pixels all over the screen

      > The welcome screen refreshes 3 times; every time the pixels are on a different place

      > Blue Screen of Death

       

      Technical information:

      STOP: 0x0116 (0xFFFFFA80072C0010, 0xFFFFF88002A4CB0, 0x0..0, 0x0..000D)

      igdkmd64.sys - Address FFFFF88002A4CB0 base at 0xFFFFFA80072C0010, DateStamp 4a01d55b

       

      ----

       

      > I enable driver installation (gpedit.msc\Local Computer Policy\ Computer Config \ Administrative Settings \ System \ Device Installation \ Device Installation Restrictions \ Precent installation of devices not described by other policy settings -> Not Configured) (same as above)

      > I install the driver, WinSAT & Aero disabled.

      > I disable driver installation to prevent windows from messing up (same as above)

      > I restart the Probook (same as above)

      > The Probook loads all drivers fine (same as above)

      > The welcome screen appears with black pixels all over the screen (same as above)

      > The welcome screen refreshes 3 times; every time the pixels are on a different place (same as above)

      > Screen turns black and desktop appears

      > Spam pop-up:

      - Display driver stopped responding and has recovered,

      - Display driver Intel Graphics Accelerator Drivers for Windows XP(R) stopped responding and has sucessfully recovered.

      > The Probook freezes and I am forced to shut it down

       

      I run Windows 7 - 64 bit with Service Pack 1

       

      I hope there's someone out there with the solution

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