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Windows 8.1 - HD4000 - DirectX No longer working

MSt-G1
Beginner
1,672 Views

I am in a bit of a jam right now and can't think of any more solutions to this problem here is what I have tried:

- Installing the Beta driver for Windows 8.1, result: Driver doesn't work (code 43), windows reverts to basic driver. Direct X works but is software emulated.

- Installing manufacturer Drivers (9.17.10.2843). Driver seems OK, Direct X doesn't work, dxdiag reports no errors however.

- Installing another Intel Driver (9.18.10.3071). Same result

- sfc /scannow reports no errors

Here is my current dxdiag output:

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System Information

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Time of this report: 8/24/2013, 21:50:31

Machine name: CSL-AM-CF53

Operating System: Windows 8.1 Pro Preview 64-bit (6.3, Build 9431) (9431.winmain_bluemp.130615-1214)

Language: English (Regional Setting: English)

System Manufacturer: Panasonic Corporation

System Model: CF-53JALRYRM

BIOS: V2.05L11

Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

Memory: 4096MB RAM

Available OS Memory: 3958MB RAM

Page File: 2821MB used, 2352MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9431.0000 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_833810F7&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (58Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: MS_9003

Native Mode: unknown

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3071 (English)

Driver Version: 9.18.10.3071

DDI Version: 11

Feature Levels: 11.0,10.1,10.0

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Not Applicable

Hybrid Graphics GPU: Not Applicable

Power P-states: Not Applicable

Driver Attributes: Final Retail

Driver Date/Size: 3/19/2013 21:31:48, 8647680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-BD72-35A3A2C2C535}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x833810F7

Revision ID: 0x0009

Driver Strong Name: oem0.inf:5f63e5341859ec8c:iIVBM0:9.18.10.3071:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel:

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: n/a

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Not Available

D3D Status: Enabled

AGP Status: Not Available

-------------

Sound Devices

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Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10F70500&REV_1002

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6649 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 5/31/2012 04:24:14, 4064272 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

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DirectInput Devices

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Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Wireless Switch for Panasonic PC

Attached: 1

Controller ID: 0x0

Vendor/Product ID: 0x04AD, 0x26FF

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

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+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x1E2D

| Matching Device ID: USB\ROOT_HUB20

| Service: usbhub

| Driver: usbhub.sys, 6/15/2013 22:32:49, 488712 bytes

| Driver: usbd.sys, 6/15/2013 22:32:49, 28432 bytes

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0024

| | Location: Port_# 0001.Hub_# 0001

| | Matching Device ID: USB\Class_09

| | Service: usbhub

| | Driver: usbhub.sys, 6/15/2013 22:32:49, 488712 bytes

| | Driver: usbd.sys, 6/15/2013 22:32:49, 28432 bytes

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Gameport Devices

----------------

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PS/2 Devices

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+ Standard PS/2 Keyboard

| Matching Device ID: *PNP0303

| Service: i8042prt

| Driver: i8042prt.sys, 6/15/2013 20:35:26, 107520 bytes

| Driver: kbdclass.sys, 6/15/2013 22:33:29, 54536 bytes

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1 Reply
DArce
Valued Contributor III
776 Views

Thank you for your feedback on this matter. We have provided an Intel Communities Forum to discuss your experiences with the preview driver program for Window 8.1* Preview here

http://communities.intel.com/community/tech/windows_8.1preview_feedback http://communities.intel.com/community/tech/windows_8.1preview_feedback

Please go ahead and post or find a similar issue on this section and follow the recommendations available there.

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