7 Replies Latest reply on Oct 9, 2013 1:59 PM by Nick_Terry

    NUC Overheating

    Nick_Terry

      I'm having the same issue reported in this post: http://communities.intel.com/thread/40849 and am wondering what my options are with my DC3217IYE. The BIOS is on the latest version and I've set the System Fan Control to 'Cool'. I've also played around with the fan settings to no avail. The issue tends to happen when I'm streaming video in a web browser. I've also checked for the cabling issue reported in other posts which isn't a problem with mine. In addition, I'm using the HDMI port furthest from the NIC port which I've read can alleviate the heat problem somewhat. The ambient room temperate isn't what I'd class as hot (temperate climate).

       

      Is anyone else experiencing this issue? Am I right to say my NUC is faulty and I should send it back under warranty? Or is this just down to some kind of 'design flaw' and I'll have to live with it? I've seen alternate cases that the NUC can be put in which provide better cooling. Does anyone have any feedback regarding this alternate cases? Do they help the cooling at all? Are there any specific fan settings that anyone can share which actually work?

        • 1. Re: NUC Overheating
          lhill

          Hello Nick_Terry,

           

          This issue is described here: http://www.intel.com/support/motherboards/desktop/sb/CS-034326.htm.  There is a link on that page where you can submit an email request for a thermal pad to install inside the NUC chassis that will help solve the overheating issue.

           

          Regards,

          Lois H.

          Intel

          • 2. Re: NUC Overheating
            Nick_Terry

            Thanks, I'll give that a try.

            • 3. Re: NUC Overheating
              Nick_Terry

              Ok, so I've installed the thermal pad but unfortunately I'm still experiencing lock-ups. However, it's useful to know that it could be the hard drive causing the problem. For the record I'm using a Crucial CT128M4SSD3. There's a good chance these may run hotter than an Intel equivalent. So, it's time to try an Intel drive next.

              • 4. Re: NUC Overheating
                jokkon

                I'm having a similar issue as stated above: After a couple of minutes (from ½ to about 3 minutes) the computer freezes.

                Tested, with the same results:

                1. Standing in BIOS (v42)

                2. Running Ubuntu Linux in terminal mode with less than 1% CPU usage

                3. Running Ubuntu Linux in KDE, Gnome, Unity and Xfce

                4. Running USB-bootable drive without HDD

                5. Running Memory tests (on Ubuntu Installation disc)

                6. All above both with LAN, USB-WLAN and no Network device connected

                7. Running Ubuntu (Unity) with no screen connected, after a couple of minutes connecting a screen

                8. All different possible "run CPU fan all time" to "run CPU fan as little as possible" settings in BIOS

                 

                BIOS is really showing some interesting CPU temperatures - jumping between 75 and 100 seemingly randomly.

                 

                Is there some type of suggestion for solving this - which is not "attach a thermal pad between the SSD and the chassi" I would be glad to try it out.

                • 5. Re: NUC Overheating
                  jokkon

                  See my reply above. Because of the performance during use without a SSD installed it's pointing towards either the temperature sensor, CPU-mounting (guessing it's directly soldered: probably not) or mounting of cooler package.

                   

                  This is today a useless piece of computer, and because heating related issues are so plentiful makes me reluctant to recommend this platform to anyone as we speak.

                  • 6. Re: NUC Overheating
                    lhill

                    Hello jokkon,

                     

                    Since you see the issue even without an SSD in the system, it sounds like you do have a defective unit that needs to be replaced. The quickest way to get a replacement would be through your place of purchase.  If that is not possible, you can send an email to Intel Customer Support (http://www.intel.com/support/mailform/desktop/nuc/emailsupport.htm) for further assistance.

                     

                    When requesting warranty replacement, you will need to include the following information:

                    NUC model
                    Serial number and SA Number (found on a barcode label on the bottom of the chassis)
                    Shipping information
                    Phone number
                    Email address

                     

                    Please also reference this community thread for the warranty agent to review.

                     

                    Regards,

                    Lois H.

                    Intel

                    • 7. Re: NUC Overheating
                      Nick_Terry

                      An update: after doing some further research I didn't end up buying an Intel hard drive as it didn't look like it would solve the overheating issue. Instead, I decided to swap out the original Intel case with a Silverstone SST-PT14B-H2. Having taken the motherboard out of the original case and comparing the two the Silverstone appears to be more efficient at cooling in terms of the heatsink, the fan is much larger, and the overall airflow seems better. I've only had it just about a week so it's still early days but I've tested it out with lots of browser based video streaming and haven't had any problems so far. The temperature readings in SpeedFan look much better. In addition, I think the thermal pad was actually making the overheating situation worse.

                       

                      As a side point, since I was having trouble finding any specific instructions on how to remove the motherboard from the case (the videos I found seemed to skip the actual removal) I thought I'd share my experience with this. I just needed to remove the two screws that secure the board to the case (these are the slightly offset ones from the main screws which hold the cover on). Next, with a plastic scribe or flat blade screwdriver, on the edge of the case which has slightly more of a gap (away from the ports), dig underneath the motherboard and start gently levering the board upwards moving towards the corner and round until you get a good grip on it. You will feel a bit of resistance but eventually the board will pop out from the case. From there you just need to unplug the fan and remove the original heatsink.