need help with hdmi since manufacture rep can't help

[ELEe35]

I have no hdmi signal and the device manager show no hidden hdmi port in sound or display. I have the text for dxdiag and intel graphics listed below . Enable and disable the graphic card 3000 but no luck

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System Information

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Time of this report: 8/13/2013, 17:50:39

Machine name: EZRA-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK Computer Inc.

System Model: U30Sd

BIOS: BIOS Date: 11/24/11 14:03:39 Ver: 04.06.03

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

Memory: 8192MB RAM

Available OS Memory: 8104MB RAM

Page File: 3071MB used, 13135MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics 3000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_16821043&REV_09

Display Memory: 4050 MB

Dedicated Memory: 978 MB

Shared Memory: 3071 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: ASUS VH222H

Monitor Id: ACI22F3

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: HD15

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO342C

Native Mode: 1366 x 768(p) (60.020Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3062 (English)

Driver Version: 9.17.10.3062

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 3/8/2013 19:10:18, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-F27B-8F36B4C2C435}

Vendor ID: 0x10DE

Device ID: 0x1050

SubSys ID: 0x16821043

Revision ID: 0x00A1

Driver Strong Name: oem106.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3062:pci\ven_8086&dev_0116

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

Deinterlace Caps: {6CB69578-7617...

[ELEe35]

any solutions? I'm ready to disconnect my hdmi port and install a new hdmi port but I know its a software problem and not hardware.

[Kevin_M_Intel]

Hello arzelee,

Based on your description, there is a chance that the hardware is damaged and due to this is not being recognized.

From our side, I can recommend you reinstalling the driver and install the latest one from our side that can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

I also recommend you testing another HDMI cable since the one you are using may be damaged. In the case that issue persists, contact he computer system manufacturer so they can check the hardware of your system for any possible replacement of the product.

[ELEe35]

I tried three different hdmi cable and the link you gave me re-direct me back to my question with no download link