3 Replies Latest reply on Aug 14, 2013 6:39 PM by arzelee

    need help with hdmi since manufacture rep can't help

    arzelee

      I have no hdmi signal and the device manager show no hidden hdmi port in sound or display.  I have the text for dxdiag and intel graphics listed below . Enable and disable the graphic card 3000 but no luck

       

      ------------------

      System Information

      ------------------

      Time of this report: 8/13/2013, 17:50:39

             Machine name: EZRA-PC

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1

                 Language: English (Regional Setting: English)

      System Manufacturer: ASUSTeK Computer Inc.

             System Model: U30Sd

                     BIOS: BIOS Date: 11/24/11 14:03:39 Ver: 04.06.03

                Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz (4 CPUs), ~2.3GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8104MB RAM

                Page File: 3071MB used, 13135MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 64bit Unicode

       

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

                Input Tab: No problems found.

       

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

       

      ---------------

      Display Devices

      ---------------

                Card name: Intel(R) HD Graphics 3000

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

               Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_16821043&REV_09

           Display Memory: 4050 MB

         Dedicated Memory: 978 MB

            Shared Memory: 3071 MB

             Current Mode: 1366 x 768 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: ASUS VH222H

               Monitor Id: ACI22F3

              Native Mode: 1920 x 1080(p) (60.000Hz)

              Output Type: HD15

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: AUO342C

              Native Mode: 1366 x 768(p) (60.020Hz)

              Output Type: Internal

              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Driver File Version: 9.17.0010.3062 (English)

           Driver Version: 9.17.10.3062

              DDI Version: 11

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 3/8/2013 19:10:18, 12615680 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4256-11CF-F27B-8F36B4C2C435}

                Vendor ID: 0x10DE

                Device ID: 0x1050

                SubSys ID: 0x16821043

              Revision ID: 0x00A1

      Driver Strong Name: oem106.inf:Intel.Mfg.NTamd64:iSNBM0:9.17.10.3062:pci\ven_8086&dev_0116

           Rank Of Driver: 00E02001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

         Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

             D3D9 Overlay: Supported

                  DXVA-HD: Supported

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled

       

       

      -------------

      Sound Devices

      -------------

                  Description: Speakers (VIA High Definition Audio)

      Default Sound Playback: Yes

      Default Voice Playback: Yes

                  Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_8446&SUBSYS_10431053&REV_1000

              Manufacturer ID: 1

                   Product ID: 100

                         Type: WDM

                  Driver Name: viahduaa.sys

               Driver Version: 6.00.0001.9400 (English)

            Driver Attributes: Final Retail

                  WHQL Logo'd: Yes

                Date and Size: 2/17/2011 14:51:06, 2153072 bytes

                  Other Files:

              Driver Provider: VIA Technologies, Inc.

               HW Accel Level: Basic

                    Cap Flags: 0xF1F

          Min/Max Sample Rate: 100, 200000

      Static/Strm HW Mix Bufs: 1, 0

      Static/Strm HW 3D Bufs: 0, 0

                    HW Memory: 0

             Voice Management: No

      EAX(tm) 2.0 Listen/Src: No, No

         I3DL2(tm) Listen/Src: No, No

      Sensaura(tm) ZoomFX(tm): No

       

       

                  Description: SPDIF Interface (TX0) (VIA High Definition Audio)

      Default Sound Playback: No

      Default Voice Playback: No

                  Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_8446&SUBSYS_10431053&REV_1000

              Manufacturer ID: 1

                   Product ID: 100

                         Type: WDM

                  Driver Name: viahduaa.sys

               Driver Version: 6.00.0001.9400 (English)

            Driver Attributes: Final Retail

                  WHQL Logo'd: Yes

                Date and Size: 2/17/2011 14:51:06, 2153072 bytes

                  Other Files:

              Driver Provider: VIA Technologies, Inc.

               HW Accel Level: Basic

                    Cap Flags: 0xF1F

          Min/Max Sample Rate: 100, 200000

      Static/Strm HW Mix Bufs: 1, 0

      Static/Strm HW 3D Bufs: 0, 0

                    HW Memory: 0

             Voice Management: No

      EAX(tm) 2.0 Listen/Src: No, No

         I3DL2(tm) Listen/Src: No, No

      Sensaura(tm) ZoomFX(tm): No

       

       

       

       

      Intel(R) HD Graphics 3000

       

       

       

       

       

       

       

       

      Report Date: 8/13/2013

      Report Time[hh:mm:ss]: 18:03:06

      Driver Version: 9.17.10.3062

      Operating System: Windows 7  Service Pack 1(6.1.7601)

      Default Language: English (United States)

      DirectX* Version: 11.0

      Physical Memory: 8104 MB

      Processor: Intel64 Family 6 Model 42 Stepping 7

      Processor Speed: 2294 MHz

      Vendor ID: 8086

      Device ID: 0116

      Device Revision: 09

       

       

       

       

       

       

       

       

      *   Processor Graphics Information   *

       

       

       

       

      Processor Graphics in Use: Intel(R) HD Graphics 3000

      Video BIOS: 2104.0

      Current Graphics Mode: 1366 by 768

       

       

       

       

       

       

       

       

      *   Devices Connected to the Graphics Accelerator   *

       

       

       

       

      Active Monitors: 1

      Active Notebook Displays: 1

        * Monitor *

       

       

       

       

      Monitor Name: Generic PnP Monitor

      Display Type: Analog

      Gamma Value: 2.2

      DDC2 Protocol: Supported

       

       

       

       

      Maximum Image Size:

      Horizontal: 18.50 inches

      Vertical: 10.24 inches

       

       

       

       

      Monitor Supported Modes:

      640 by 480 (67 Hz)

      640 by 480 (72 Hz)

      640 by 480 (75 Hz)

      640 by 480 (60 Hz)

      720 by 400 (70 Hz)

      800 by 600 (72 Hz)

      800 by 600 (75 Hz)

      800 by 600 (56 Hz)

      800 by 600 (60 Hz)

      832 by 624 (75 Hz)

      1024 by 768 (75 Hz)

      1024 by 768 (70 Hz)

      1024 by 768 (60 Hz)

      1152 by 864 (75 Hz)

      1280 by 1024 (60 Hz)

      1280 by 960 (60 Hz)

      1280 by 1024 (75 Hz)

      1440 by 900 (60 Hz)

      1680 by 1050 (60 Hz)

      1920 by 1080 (60 Hz)

       

       

       

       

       

       

      Display Power Management Support:

      Standby Mode: Not Supported

      Suspend Mode: Not Supported

      Active Off Mode: Supported

       

       

       

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 04 69 F3 22 31 13 00 00

      23 14 01 03 68 2F 1A 78 2A C7 20 A4 55 49 99 27

      13 50 54 BF EF 00 71 4F 81 40 81 80 95 00 B3 00

      D1 C0 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

      45 00 DD 0C 11 00 00 1E 00 00 00 FF 00 41 39 4C

      4D 54 46 30 30 34 39 31 33 0A 00 00 00 FD 00 37

      4B 1E 55 10 00 0A 20 20 20 20 20 20 00 00 00 FC

      00 41 53 55 53 20 56 48 32 32 32 48 0A 20 00 89

       

       

       

       

        * Built-in Display *

       

       

       

       

      Monitor Name: Generic PnP Monitor

      Display Type: Digital

      Gamma Value: 2.2

      DDC2 Protocol: Supported

       

       

       

       

      Maximum Image Size:

      Horizontal: 11.42 inches

      Vertical: 06.30 inches

       

       

       

       

      Monitor Supported Modes:

      1366 by 768 (60 Hz)

       

       

       

       

       

       

      Display Power Management Support:

      Standby Mode: Not Supported

      Suspend Mode: Not Supported

      Active Off Mode: Not Supported