2 Replies Latest reply on Aug 12, 2013 4:56 PM by majestic12

    BSOD when updating drivers for Wireless-N 2200 with WIN8 x64

    majestic12

      Every time I try to update the driver (also the newest driver v16.1.1) for my Wireless-N 2200 I get the BSOD (UNEXPECTED_KERNEL_MODE_TRAP - ntoskrnl.exe) when the installator is updating the driver. I tried everything - completely uninstalling drivers and files related with them didn't help. I can update the driver using Device Manager. What can be the source of this BSOD?

        • 1. Re: BSOD when updating drivers for Wireless-N 2200 with WIN8 x64
          joe_intel

          Hello,

           

          Please try uninstalling the driver once again from Programs and features and Device Manager, reboot after each installation. Then, delete the following folders:

          • C:\Users\your-user-name\AppData\Roaming\Intel
          • C:\ProgramData\Intel*

           

          If you do not see the “AppData” folder you need to “unhide “ it, pres ‘alt’ click on ‘tools’ on the top of the screen then ‘folder options’ in folder options click on ‘view’ then select “Show hidden files, folders and drives” then click ‘ok’.

           

          You may also run the Microsoft* tool provided below.

          Fix problems with programs that can't be installed or uninstalled

           

          Open cmd as admin and run the commands below, then restart.

           

          • Netsh int ip reset
          • Netsh winsock reset

           

          You may not need to go through all the steps. If in the end the issue persists it might be operating system corruption and therefore you may need to reinstall it (or recover the image provided by the system manufacturer).

           

          NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

          1 of 1 people found this helpful
          • 2. Re: BSOD when updating drivers for Wireless-N 2200 with WIN8 x64
            majestic12

            Thanks for help but I finally found the solution. You have to run Win8 in Safe Mode with Network. Normally you can't use the wifi drivers' installer because the Windows Installer service doesn't work in Safe Mode. To make Windows Installer work under safe mode, you need to create a registry entry (this one is ONLY for safe mode WITH network) using command prompt:


            REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer" /VE /T REG_SZ /F /D "Service"


            and then:


            net start msiserver

             

            BTW I don't know if this is just my Lenovo Y580 notebook but I have the same problem with Intel chipset drivers (BSOD during updating some system devices) and using safe mode is also necessary. Furthermore I did reinstall Win8 twice and AFAIR it didn't solve the problem in both cases.