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DH77EB & i3-3225 & HD4000 Freeze Issues

ASmit23
Beginner
1,168 Views

I've read most every post regarding this issue over the past few months and have yet to find a quality resolution to fix it.

Configuration:

Intel DH77EB

Intel i3-3225

Corsair Vengeance Blue 8GB (2x4GB) DDR3 1600 MHz (PC3 12800) Desktop Memory (CML8GX3M2A1600C9B)

Samsung 840 Series SSD

picoPSU-150-XT/12.5A 150W AC-DC

The problem is this. Computer freezes and sends an annoying sound to my speakers, requiring a hard reboot, after about 30-60 minutes of up time when watching a video. I have tried XBMC and VLC (the only non-windows software installed) and it happens in both programs. t also happens just by starting up Windows and leaving it at the desktop.

I have tried the following, at different times and combinations, to no avail:

- MemText86 has been run against the RAM a couple of times with no errors.

- Windows 7 has been clean installed multiple times

- Intel device updates installed

- BIOS updated and left to default values

- BIOS RAM setting changed from default to XMP

- made various incremental changes to BIOS RAM and Graphics settings

- Have tried every version of the HD4000 driver I could find from version 2770 to 3214

- Swapped out picoPSU with a bigger and different PSU

- Swapped out RAM with another 8GB of Kingston

DxDiag:

------------------

 

System Information

 

------------------

 

Time of this report: 8/10/2013, 22:33:47

 

Machine name: HTPC-FR

 

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

 

Language: English (Regional Setting: English)

 

System Manufacturer: INTEL

 

System Model: DH77EB

 

BIOS: BIOS Date: 05/16/13 16:49:58 Ver: 04.06.05

 

Processor: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

 

Memory: 8192MB RAM

 

Available OS Memory: 8088MB RAM

 

Page File: 1409MB used, 6676MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: RDPDD Chained DD

 

Manufacturer:

 

Chip type:

 

DAC type:

 

Device Key: Enum\

 

Display Memory: 1696 MB

 

Dedicated Memory: 64 MB

 

Shared Memory: 1632 MB

 

Current Mode: 1364 x 768 (32 bit) (60Hz)

 

Driver Name:

 

Driver File Version: ()

 

Driver Version:

 

DDI Version: 11

 

Driver Model: unknown

 

Driver Attributes: Final Retail

 

Driver Date/Size: , 0 bytes

 

WHQL Logo'd: n/a

 

WHQL Date Stamp: n/a

 

Device Identifier: {D7B70EE0-4340-11CF-C468-0A20BEC2C435}

 

Vendor ID: 0x0000

 

Device ID: 0x0000

 

SubSys ID: 0x00000000

 

Revision ID: 0x0000

 

Driver Strong Name: Unknown

 

Rank Of Driver: Unknown

 

Video Accel:

 

Deinterlace Caps: n/a

 

D3D9 Overlay: Supported

 

DXVA-HD: Supported

 

DDraw Status: Not Available

 

D3D Status: Enabled

 

AGP Status: Not Available

-------------

 

Sound Devices

 

-------------

 

Description: Remote Audio

 

Default Sound Playback: Yes

 

Default Voice Playback: Yes

 

Hardware ID:

 

Manufacturer ID: 1

 

Product ID: 100

 

Type: WDM

 

Driver Name: {3.0.0.00000001}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}

 

Driver Version: ()

 

Driver Attributes: Final Retail

 

WHQL Logo'd: No

 

Date and Size: , 0 bytes

 

Other Files:

 

Driver Provider:

 

HW Accel Level: Basic

 

Cap Flags: 0xF1F

 

Min/Max Sample Rate: 100, 200000

 

Static/Strm HW Mix Bufs: 1, 0

 

Static/Strm HW 3D Bufs: 0, 0

 

HW Memory: 0

 

Voice Management: No

 

EAX(tm) 2.0 Listen/Src: No, No

 

I3DL2(tm) Listen/Src: No, No

 

Sensaura(tm) ZoomFX(tm): No

---------------------

 

Sound Capture Devices

 

---------------------

 

-------------------

 

DirectInput Devices

 

-------------------

 

Device Name: Mouse

 

Attached: 1

 

Controller ID: n/a

 

Vendor/Product ID: n/a

 

FF Driver: n/a

Device Name: Keyboard

 

Attached: 1

 

Controller ID: n/a

 

Vendor/Product ID: n/a

 

FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver

 

Attached: 1

 

Controller ID: 0x0

 

Vendor/Product ID: 0x045E, 0x006D

 </p...

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Kevin_M_Intel
Employee
321 Views

Hello AllenSm,

Based on our description there are some troubleshooting steps to diagnose the unit:

  1. Please test the motherboard with a power supply of 460W or higher. The power supply you are using is of 150w and the minimum recommended power supply for this motherboard is 460w. You can check this information at the following link:

http://downloadmirror.intel.com/20951/eng/dh77eb_TechProdSpec05.pdf http://downloadmirror.intel.com/20951/eng/dh77eb_TechProdSpec05.pdf

  1. I recommend you doing a low level Format on the SSD

  1. You can download and install the latest driver from our side at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=22842&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=22842&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng

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