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I've read most every post regarding this issue over the past few months and have yet to find a quality resolution to fix it.
Configuration:
Intel DH77EB
Intel i3-3225
Corsair Vengeance Blue 8GB (2x4GB) DDR3 1600 MHz (PC3 12800) Desktop Memory (CML8GX3M2A1600C9B)
Samsung 840 Series SSD
picoPSU-150-XT/12.5A 150W AC-DC
The problem is this. Computer freezes and sends an annoying sound to my speakers, requiring a hard reboot, after about 30-60 minutes of up time when watching a video. I have tried XBMC and VLC (the only non-windows software installed) and it happens in both programs. t also happens just by starting up Windows and leaving it at the desktop.
I have tried the following, at different times and combinations, to no avail:
- MemText86 has been run against the RAM a couple of times with no errors.
- Windows 7 has been clean installed multiple times
- Intel device updates installed
- BIOS updated and left to default values
- BIOS RAM setting changed from default to XMP
- made various incremental changes to BIOS RAM and Graphics settings
- Have tried every version of the HD4000 driver I could find from version 2770 to 3214
- Swapped out picoPSU with a bigger and different PSU
- Swapped out RAM with another 8GB of Kingston
DxDiag:
------------------
System Information
------------------
Time of this report: 8/10/2013, 22:33:47
Machine name: HTPC-FR
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: INTEL
System Model: DH77EB
BIOS: BIOS Date: 05/16/13 16:49:58 Ver: 04.06.05
Processor: Intel(R) Core(TM) i3-3225 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8088MB RAM
Page File: 1409MB used, 6676MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: RDPDD Chained DD
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1364 x 768 (32 bit) (60Hz)
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version: 11
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B70EE0-4340-11CF-C468-0A20BEC2C435}
Vendor ID: 0x0000
Device ID: 0x0000
SubSys ID: 0x00000000
Revision ID: 0x0000
Driver Strong Name: Unknown
Rank Of Driver: Unknown
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Not Available
D3D Status: Enabled
AGP Status: Not Available
-------------
Sound Devices
-------------
Description: Remote Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID:
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: {3.0.0.00000001}.{6C26BA7D-F0B2-4225-B422-8168C5261E45}
Driver Version: ()
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: , 0 bytes
Other Files:
Driver Provider:
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
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Hello AllenSm,
Based on our description there are some troubleshooting steps to diagnose the unit:
- Please test the motherboard with a power supply of 460W or higher. The power supply you are using is of 150w and the minimum recommended power supply for this motherboard is 460w. You can check this information at the following link:
http://downloadmirror.intel.com/20951/eng/dh77eb_TechProdSpec05.pdf http://downloadmirror.intel.com/20951/eng/dh77eb_TechProdSpec05.pdf
- I recommend you doing a low level Format on the SSD
- You can download and install the latest driver from our side at the following link:
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=22842&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3712&DwnldID=22842&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&lang=eng
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