6 Replies Latest reply on Aug 11, 2013 5:25 PM by Michaely

    Display driver has stop responding and now recover issue Help!!!

    Michaely

      I am have this problem and can't seem to fix it. I tired updating the driver and try to use previous drivers and also try using the drivers from the manufacture. Can anyone please help me researched on this topic for the past week........heres my dxdiag:

       

      ------------------

      System Information

      ------------------

      Time of this report: 8/6/2013, 19:46:25

             Machine name: PRO-PC

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

                 Language: English (Regional Setting: English)

      System Manufacturer: Dell Inc.

             System Model: Inspiron N4010

                     BIOS: Ver 1.00 BIOS A13 PARTTBL

                Processor: Intel(R) Core(TM) i3 CPU       M 380  @ 2.53GHz (4 CPUs), ~2.5GHz

                   Memory: 4096MB RAM

      Available OS Memory: 3892MB RAM

                Page File: 894MB used, 6889MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 32bit Unicode

        DxDiag Previously: Crashed in system information (stage 4) & DirectInput (stage 1) & DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

       

       

      ------------

      DxDiag Notes

      ------------

            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

                Input Tab:

       

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

       

      ---------------

      Display Devices

      ---------------

                Card name: Intel(R) HD Graphics

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics (Core i3)

                 DAC type: Internal

               Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04561028&REV_18

           Display Memory: 1696 MB

         Dedicated Memory: 64 MB

            Shared Memory: 1632 MB

             Current Mode: 1366 x 768 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: BOE05BA

              Native Mode: 1366 x 768(p) (59.982Hz)

              Output Type: Internal

              Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

      Driver File Version: 8.15.0010.2993 (English)

           Driver Version: 8.15.10.2993

              DDI Version: 10

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 2/19/2013 13:44:12, 8314368 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4306-11CF-2978-5C24B8C2C535}

                Vendor ID: 0x8086

                Device ID: 0x0046

                SubSys ID: 0x04561028

              Revision ID: 0x0018

      Driver Strong Name: oem5.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2993:pci\ven_8086&dev_0046

           Rank Of Driver: 00E62001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

         Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                           {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

             D3D9 Overlay: Supported

                  DXVA-HD: Supported

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled

       

       

      -------------

      Sound Devices

      -------------

                  Description: Speakers (High Definition Audio Device)

      Default Sound Playback: Yes

      Default Voice Playback: Yes

                  Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280456&REV_1001

              Manufacturer ID: 1

                   Product ID: 65535

                         Type: WDM

                  Driver Name: HdAudio.sys

               Driver Version: 6.01.7601.17514 (English)

            Driver Attributes: Final Retail

                  WHQL Logo'd: Yes

                Date and Size: 11/20/2010 02:44:24, 350208 bytes

                  Other Files:

              Driver Provider: Microsoft

               HW Accel Level: Basic

                    Cap Flags: 0xF1F

          Min/Max Sample Rate: 100, 200000

      Static/Strm HW Mix Bufs: 1, 0

      Static/Strm HW 3D Bufs: 0, 0

                    HW Memory: 0

             Voice Management: No

      EAX(tm) 2.0 Listen/Src: No, No

         I3DL2(tm) Listen/Src: No, No

      Sensaura(tm) ZoomFX(tm): No

       

       

      ---------------------

      Sound Capture Devices

      ---------------------

                  Description: Microphone (High Definition Audio Device)

        Default Sound Capture: Yes

        Default Voice Capture: Yes

                  Driver Name: HdAudio.sys

               Driver Version: 6.01.7601.17514 (English)

            Driver Attributes: Final Retail

                Date and Size: 11/20/2010 02:44:24, 350208 bytes

                    Cap Flags: 0x1

                 Format Flags: 0xFFFFF

       

       

      -------------------

      DirectInput Devices

      -------------------

      Poll w/ Interrupt: No

       

       

      -----------

      USB Devices

      -----------

       

       

      ----------------

      Gameport Devices

      ----------------

       

       

      ------------

      PS/2 Devices

      ------------

       

       

      --------------

      System Devices

      --------------

           Name: High Definition Audio Controller

      Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_04561028&REV_06\3&11583659&0&D8

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family 6 Port SATA AHCI Controller - 3B2F

      Device ID: PCI\VEN_8086&DEV_3B2F&SUBSYS_04561028&REV_06\3&11583659&0&FA

         Driver: n/a

       

       

           Name: Intel(R) Centrino(R) Advanced-N 6250 AGN

      Device ID: PCI\VEN_8086&DEV_0087&SUBSYS_13218086&REV_57\4&1D3C4AA9&0&00E1

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C

      Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_04561028&REV_06\3&11583659&0&E5

         Driver: n/a

       

       

           Name: Intel(R) HM57 Express Chipset LPC Interface Controller - 3B0B

      Device ID: PCI\VEN_8086&DEV_3B0B&SUBSYS_04561028&REV_06\3&11583659&0&F8

         Driver: n/a

       

       

           Name: Intel(R) HD Graphics

      Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_04561028&REV_18\3&11583659&0&10

         Driver: n/a

       

       

           Name: Reserved - 2D13

      Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_05\3&4F11E61&0&13

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44

      Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_04561028&REV_06\3&11583659&0&E1

         Driver: n/a

       

       

           Name: Intel(R) processor DRAM Controller - 0044

      Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_04561028&REV_18\3&11583659&0&00

         Driver: n/a

       

       

           Name: Reserved - 2D12

      Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_05\3&4F11E61&0&12

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42

      Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_04561028&REV_06\3&11583659&0&E0

         Driver: n/a

       

       

           Name: Atheros AR8152 PCI-E Fast Ethernet Controller

      Device ID: PCI\VEN_1969&DEV_2060&SUBSYS_04561028&REV_C1\4&34BA978D&0&00E5

         Driver: n/a

       

       

           Name: QPI Physical 0 - 2D11

      Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_05\3&4F11E61&0&11

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C

      Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_04561028&REV_06\3&11583659&0&D0

         Driver: n/a

       

       

           Name: QPI Link 0 - 2D10

      Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_05\3&4F11E61&0&10

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34

      Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_04561028&REV_06\3&11583659&0&E8

         Driver: n/a

       

       

           Name: QuickPath Architecture System Address Decoder - 2D01

      Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_05\3&4F11E61&0&01

         Driver: n/a

       

       

           Name: Intel(R) Turbo Boost Technology Driver

      Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_04561028&REV_06\3&11583659&0&FE

         Driver: n/a

       

       

           Name: QuickPath Architecture Generic Non-core Registers - 2C62

      Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_05\3&4F11E61&0&00

         Driver: n/a

       

       

           Name: Intel(R) Management Engine Interface

      Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_04561028&REV_06\3&11583659&0&B0

         Driver: n/a

       

       

           Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30

      Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_04561028&REV_06\3&11583659&0&FB

         Driver: n/a

       

       

           Name: Intel(R) 82801 PCI Bridge - 2448

      Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_04561028&REV_A6\3&11583659&0&F0

         Driver: n/a

       

       

      ---------------

      EVR Power Information

      ---------------

      Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

        Quality Flags: 2576

          Enabled:

          Force throttling

          Allow half deinterlace

          Allow scaling

          Decode Power Usage: 100

        Balanced Flags: 1424

          Enabled:

          Force throttling

          Allow batching

          Force half deinterlace

          Force scaling

          Decode Power Usage: 50

        PowerFlags: 1424

          Enabled:

          Force throttling

          Allow batching

          Force half deinterlace

          Force scaling

          Decode Power Usage: 0

        • 1. Re: Display driver has stop responding and now recover issue Help!!!
          kevin_intel

          Hello Michaely

           

          It is important to mention that the driver we have from our side is a generic driver for OEM systems. Checking you DxDiag report, I see that you currently have installed the latest driver from our site.

           

          Do you have any other issue with the graphics controller?

          • 2. Re: Display driver has stop responding and now recover issue Help!!!
            Michaely

            I still have the same issue.......even with the lastest update from intel. I dont really know what to do at this point because i tried almost everything.

            • 3. Re: Display driver has stop responding and now recover issue Help!!!
              Michaely

              Also what do you mean by graphics controller???

              • 4. Re: Display driver has stop responding and now recover issue Help!!!
                kevin_intel

                Hello Michaely,

                 

                The processor you have has an integrated graphics controller.

                 

                Based on the description you provided, I recommend you checking if the computer you have comes with another graphics card. If so, please install the latest driver for that graphics card using the software provided by the system manufacturer.

                • 5. Re: Display driver has stop responding and now recover issue Help!!!
                  Michaely

                  yes i think your right because my brother bought a new mother board for this computer.....so i think its is s different graphics driver but i am having trouble finding the graphics driver even on the manufacture's web site.

                  • 6. Re: Display driver has stop responding and now recover issue Help!!!
                    Michaely

                    If you have tired everything that intel support has told you like updating and checking for the right drivers....(which i had tired all of them and none helped) then this is a solution for you!!!!!!!!!!!!!

                     

                    Ok display driver error blacks out your screen and comes back on like normal and i tired eveything to fix but i was looking in the wrong places because as this was happening i also couldn't open the control panel for the graphics driver and a error pop up saying GfxUI has stop responding. This error is similar to the display drivers error. Two ways to fix it if you tired everything else:

                     

                    1. Make sure everything is update like .net framework and make sure .net framework is enable.

                    Go to Control Panel -> Programs -> "Turn Windows features on or off -> make sure Microsoft .NET Framework 3.5.1 is checked. (the sub options don't need to be checked)


                    2. You can use the info here to change the security permissons of GfxUI and .net framework.


                    (2) Change Gfxui.exe security permissions settings
                    (1) Login to Windows using your default Admin account
                    (2) Access the following folder: \Windows\Microsoft.NET\Framework\v2.0.50727
                    (3) Right Click on \Config\ folder -> Select Properties
                    (4) Click Security tab and click Advanced
                    (5) Click the Owner tab, then click Edit…
                    (6) Change ownership from Trusted Installer to default Administrators group
                    (7) Go back to Security tab -> click Edit…
                    (8) Change the Administrators group permissions to Read & execute
                    (9) Restart Windows, login again using the default admin account - see if problem is gone


                    If the Gfxui.exe error has stopped, then you can login to Windows again using any user account.


                    Hope this helps Good luck!!!!!!!!!!!!!!