5 Replies Latest reply on Aug 12, 2013 11:53 AM by Diego_Intel

    Rapid Storage Technology RAID 5 Initialization stopped at 69%

    MFaklis

      Using version 12.5.0.1066 of RST running Windows Server 2012 Standard on a ASUS P6X58-E WS motherboard, which has an Intel ICH10R controller which supports Intel Matrix Storage Technology.  I installed 6 identical new Seagate 2 tb drives (ST2000DM001).  5 disks are assigned to a RAID 5 array (using all of the storage), and the 6th drive is a hot spare.  The RAID 5 volume is shown to be 7452 gb.

       

      The RAID 5 initialization was moving along a an acceptable pace, but stalled at 69% (2 days ago).  I've found no messages indicating any problems.  Does anyone have any insights.  Where should I look for error messages?

       

      - Michael Faklis Michael_Faklis@EvolSwSys.net 415-772-1921.

        • 1. Re: Rapid Storage Technology RAID 5 Initialization stopped at 69%
          Diego_Intel

          Could you please post the report generated by Intel(R) Rapid Storage Technology?

           

          For information on how to get this report you can refer to this article:

          Intel(R) Rapid Storage Technology (Intel(R) RST) | System reports

          • 2. Re: Rapid Storage Technology RAID 5 Initialization stopped at 69%
            MFaklis

            Forgive me for the delay, but I had to repeat the procedure (as I understand it) to make sure I had a repeatable problem description.  The requested report is below:

             

            I have 6 identical new disks (Seagate 2 tb ST2000DM001), initialized with CMD > DISKPART > CLEAN.  I defined a RAID5 array using the 1st 5 disks, while intending to use the 6th disk as a hot spare after the initialization completes.  After defining the RAID5 array, the RST screen tells me to define a partition and format it.  I rebooted and then using the Windows Disk Management control panel, I defined a single simple volume using all available space (7451 gb), and formatted it as ReFS.

             

            The RST status panel showed progress for 2 days and then stalled at 69%.  The Computer Management panel showed progress during that period and stalled at 16% formatted.

             

            I questioned (to myself) why I was being asked to partition and format the array so quickly, by RST showed the array was initialized almost immediately by the time I was asked to define and format my partitions.

             

             

            System Report

             

            System Information

            OS name:  Microsoft Windows Server 2012 Standard

            OS version:  6.2.9200  9200

            System name:  ESSWS2012HV

            System manufacturer:  System manufacturer

            System model:  System Product Name

            Processor:  GenuineIntel Intel64 Family 6 Model 26 Stepping 5 2.673  GHz

            BIOS:  American Megatrends Inc., 0301  

             

            Intel® Rapid Storage Technology enterprise Information

            User interface version:  12.5.0.1066

            Language:  English (United States)

            RAID option ROM version:  8.0.0.1038

            Driver version:  12.5.0.1066

            ISDI version:  12.5.0.1066

             

            Storage System Information

            RAID Configuration

             

            Array Name:  SATA_Array_0000

            Size:  9,538,644 MB

            Available space:  19 MB

            Number of volumes:  1

            Volume member:  ESSWSHVR5

            Number of array disks:  5

            Array disk:  Z1E36GQD

            Array disk:  S240LT98

            Array disk:  Z1E36HXP

            Array disk:  Z2F02X4S

            Array disk:  W1E0D8ES

            Disk data cache:  Enabled

             

            Volume name:  ESSWSHVR5

            Status:  Initializing 69% complete

            Type:  RAID 5

            Size:  7,630,899 MB

            System volume:  No

            Data stripe size:  128 KB

            Write-back cache:  Off

            Initialized:  Yes 

            Parity errors:  0

            Blocks with media errors:  0

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Hardware Information

             

            Controller name:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller

            Type:  SATA

            Mode:  RAID

            Number of SATA ports:  6

            Number of volumes:  1

            Volume:  ESSWSHVR5

            Number of spares:  0

            Number of available disks:  1

            Rebuild on Hot Plug:  Disabled

            Manufacturer:  32902

            Model number:  10274

            Product revision:  0

            Direct attached disk:  Z1E36GQD

            Direct attached disk:  S240LT98

            Direct attached disk:  Z1E36HXP

            Direct attached disk:  Z2F02X4S

            Direct attached disk:  W1E0D8ES

            Direct attached disk:  S2F07SF5

             

            Disk on Controller 0, Port 0

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  ST2000DM001-1CH164                     

            Serial number:  Z1E36GQD

            SCSI device ID:  0

            Firmware:  CC26   

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 1

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  ST2000DM001-9YN164                     

            Serial number:  S240LT98

            SCSI device ID:  1

            Firmware:  CC4H   

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 2

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  ST2000DM001-1CH164                     

            Serial number:  Z1E36HXP

            SCSI device ID:  2

            Firmware:  CC26   

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 3

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  ST2000DM001-9YN164                     

            Serial number:  Z2F02X4S

            SCSI device ID:  3

            Firmware:  CC9C   

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 4

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Array disk

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  ST2000DM001-9YN164                     

            Serial number:  W1E0D8ES

            SCSI device ID:  4

            Firmware:  CC4C   

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

            Disk on Controller 0, Port 5

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Available

            Size:  1,863 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            SATA transfer rate: 3 Gb/s

            Model:  ST2000DM001-9YN164                     

            Serial number:  S2F07SF5

            SCSI device ID:  5

            Firmware:  CC4C   

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

            • 3. Re: Rapid Storage Technology RAID 5 Initialization stopped at 69%
              Diego_Intel

              From what I see in the report your system is using an really old version of the Option ROM. You should check with Asus* for updated BIOS that should install an updated version of the Option ROM.

               

              There is a method that you may follow to try to update this on your own, however this is not supported nor validated from our side. You may try it under your own convenience only if Asus* may not provide you an updated version. For more information you can use this as a reference:

              Re: Intel RST drivers for ICH8R

              • 4. Re: Rapid Storage Technology RAID 5 Initialization stopped at 69%
                MFaklis

                Problem Solved!

                 

                1st:  I had to remove Intel's Matrix Support Technology.  I had the most recent release, but little did I know upon the next release, Intel renamed the program to Rapid Storage Technology.  I installed the latest release of RST.

                 

                2nd:  When you define your raid array using RST, I gives you a message that you must define and format partition(s) before populating the  array.  Following that directive, I used the MS Disk Manager to define the partition and format it.  Moments later RST initializes the array while the partition is being formatted.  Hence, the array initialization is running concurrently with the partition format.  Those action proceed without error for a couple days and finally stalls out with the array initialization at 69% and the partition format stalls at the same time at about 16%.

                 

                The correct procedure is to ignore what RST tells you to do after defining the array.  First define the array with RST.  Second leave you computer alone and it will begin the array initialization on it's own.  Wait for that to finish.  It took a couple days for me.  You can monitor the status of RST and find something to do until the array initialization reaches 100% and finishes.  Third, you can partition the array and format the partitions. When the format(s) are completed, the array is ready to use.  Oh, a reboot is required between steps.

                 

                Remember that even if you define your array to as Raid 5 or 10, you still need to backup everything.  Don't forget to test system recovery, because an untested backup/recovery strategy is usually worthless.

                • 5. Re: Rapid Storage Technology RAID 5 Initialization stopped at 69%
                  Diego_Intel

                  Thank you, we appreciate your feedback on this, it is really valuable for any similar issues.