2 Replies Latest reply on Aug 7, 2013 1:17 AM by Dan_O

    RMM4 fails to ping after being configured.


      Hello all,


      I am new to these boards - I did have a search but didn't find anything specific for the issue I am seeing so apologies for the new thread.


      I am coming across an issue with a server I have when I configure the onboard Intel RMM4.

      I configure the RMM as dedicated (rather than a shared interface) with the correct IP address etc. Once configured, I can ping RMM fine. Logging into IE and connecting to the RMM, then navigating a few pages within the RMM the page becomes unresponsive and the ping is unreachable.


      I have had this with two separate servers now.

      The RMM4 can ping then I login to the RMM GUI and after a short while the ping becomes unreachable. (Have been running a ping -t in the background - ping is working fine, then all of a sudden it drops.)


      I have confirmed network is not an issue, or config of IP addresses etc. Have attempted connecting laptop direct to management port / RMM4 interface and still unable to ping.


      Does anyone have any ideas in this matter?


      Thanks in advance



      I have provided a more detailed set of steps carried out on the new server below:


      Installed new server


      Configured RMM


      ipmitool lan set 3 ipaddr

      ipmitool lan set 3 netmask

      ipmitool lan set 3 defgw ipaddr

      (note customer network interface is configured as


      ping success


      Load IE and connect to RMM GUI, logged in


      After a short while session becomes unresponsive.

      ping unreachable


      reboot - still can’t ping RMM


      Hard power off server by pulling power cables, wait for server to come up - can ping RMM.


      Run RMM GUI, with -t ping in background, after navigating a few screens ping becomes unreachable.


      Check BIOS and RMM config (will try and attached photo). Correct configuration.


      ipmtool lan print 3 shows correct config