1 2 Previous Next 15 Replies Latest reply on Sep 17, 2013 9:56 PM by edwardzh

    S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly

    Tomminator

      Hi,

       

      today I got my brand new ST4000NM0033 Constellation ES.3 4TB drive.

       

      I plugged it into my server (Intel S3420GPLC motherboard, onboard SATA controller) and - bad surprise - I saw a size of only 1801 GB (BIOS level) and 1678 GB (Windows Server 2008 R2 level).

      Switching between MBR and GPT modes in Windows did not make any differences.

       

      Intel claims it should support drives larger than 2 TB (see http://www.intel.com/support/motherboards/server/sb/CS-032920.htm).

       

      So I plugged it into my IcyBox and hooked it up to my PC (Win 7 x64) by means of USB 2.0. Same story - only 1678 GB are recognized.

       

      Then, I used the same IcyBox and connected it to the same PC by means of e-SATA. And what a surprise - it was properly recognized at 3726 GB, and I created and formated a partition of this size.

       

      Finally, I plugged it back into my S3420GPLC Server. The ServerManager GUI tool now Claims 3726 GB, but diskpart stays at 1678 GB.

       

      Now the 300€ question (that's about what I paid for the disk):

      how do I get my server to recognize the full capacity consistently? How much data can I actually put on it?

       

      Any help would greatly be appreciated!

      Thanks a lot,

      Tom

        • 1. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
          chriserasmo

          I have exactly the same problem. any help much appreciated.

          • 2. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
            Tomminator

            I forgot to mention that my BIOS is at revision 51, which seems to be the latest and greatest.

            As per Intel's documentation, already version 50 should provide support for drives > 2 TB.

             

            Best regards,
            Tom

            • 3. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
              edwardzh

              Are you trying to install OS on it, or you just hook it up to an existing Windows installation as data disk?

              • 4. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                Auguust

                Same case but with a little different. I had S3420GP and Seagate Baracuda ST3000DM001 3TB. This 3TB just hook up to an existing windows 2003 Standart Edition as data disk (or in other term, as slave disk). In BIOS, the hdd not detected but when i run into "Intel Deployment Assistant (ver 3.6), my 3TB only detected as 763893 MB.

                 

                I have download "S5500_Windows_4_5.zip" file ( Download Center), open the "ofu_userguide_r0_2.pdf", read it and then base on that pdf, the zip file i extract into d:\, open command prompt window, go to the extraction file (ex: d:\S5500 Window\Windows_OFU970_B21\OFU\windows) and run "install.cmd".

                Not working because the command is not correct, it's said:

                 

                USAGE: Install [Platform]

                The Platform is the  number corresponding to different platforms.

                S5000 = 1, SHW40 = 2, SE752 = 3, SBX44 = 4, S3000 = 5, SFC4UR = 6, S3200 = 7, SB

                LUES = 8

                 

                Example:

                        Install 3

                So, Because i don't know my S3420GP is on what platform, then i choose no 7, because i think my S3420GP is still on one family with S3200.

                Then i run "install 7", the progress quiet OK, and in the end, it said the server must reboot unless for Win PE.

                After reboot, still following the guide from "ofu_userguide_r0_2.pdf", then i ran "flashupdt -u /tmp/flashupdt.cfg".

                Not working because the system can't found flashupdt.cfg.

                I'm very sure that file is not on the extracted file nor in C:\ directory.

                And then i search in http://support.intel.com as suggested in "ofu_userguide_r0_2.pdf", but with no result.

                 

                Any solution so my 3TB can be used properly? Many thanks..

                • 5. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                  edwardzh

                  Run "Setup_Win.exe" under OFU folder to install the utility. That document you read is for different server platforms. Use the document in the OFU package under doc folder.

                   

                  The flashupdt.cfg is in the firmware package: Download Center. You need to download and extract it before running flashupdt.

                   

                  Yes the board does support drives larger than 2TB. See Memory and hardware compatibility for a tested hardware list.

                  • 6. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                    Auguust

                    I have already run "Setup_win.exe" then run the flashupdt.exe -u flashupdt.cfg, here the result:

                     

                    One-Boot Flash Update Utility Ver 9.70 Build 21

                    Copyright (c) Intel Corporation 2012

                    Update file configuration: XXX S3420GPX:S3420GPV:S3420GPC,1.0

                    Update file configuration: Revision 0.22

                    FRU & SDR Update Package Version for Intel(R) Server Board S3420GP

                    Copyright (c) 2010 Intel Corporation

                    Intel(R) Server Board S3420GP detected

                     

                    Select the function you want to perform:

                    1       Update only the SDR

                    2       Update only the FRU

                    3       Update both the SDR and the FRU

                    4       Modify the Asset Tag

                    5       Exit FRU/SDR update

                     

                    Answer: 3

                     

                    Select the Chassis

                    1       Intel(R) Server Chassis PP5UP (SC5650UP)

                    2       Intel(R) Server Chassis HJ-Fix (SR1630GP)

                    3       Intel(R) Server Chassis HJ-HS (SR1630HGP)

                    4       Intel(R) Server Chassis PP5UP ULA

                    5       Intel(R) Server Chassis PP4DP_BRP (SC5299DP_SC5299BRP)

                    6       Intel(R) Server Chassis P4304XXSFCN (Union Peak Short)

                    7       Other Chassis

                    8       EXIT Update

                    Answer: 7

                     

                    Usage of these fan speed control profiles is for internal use only.

                    Legal disclaimer for external use is pending.

                     

                    Select a fan speed control profile for your chassis

                    1       Other Chassis Full Speed Fans

                    2       Other Chassis Slow ramp

                    3       Other Chassis Medium ramp

                    4       Other Chassis Fast ramp

                     

                    Answer: 1

                     

                    Does the system have chassis intrusion?n

                    Is a fan connected to the CPU connector?y

                    Is a fan connected to the SYS FAN1 connector?y

                    Is a fan connected to the SYS FAN2 connector?n

                    Is a fan connected to the SYS FAN3 connector?n

                    Is a fan connected to the SYS FAN4 connector?n

                    Probing system for sensor and FRU device hardware.

                    This may take up to one minute to complete.

                                        Detected sensor and FRU device hardware

                     

                    ********************************************************************************

                     

                    ********************************************************************************

                    Would you like to update the chassis info area of the FRU?y

                    Would you like to enter the chassis type (HEX byte)?n

                    Would you like to enter the chassis serial number?n

                    Would you like to enter the chassis part number?n

                    Would you like to enter the 31 byte chassis manufacturer name?n

                    Would you like to update the product info area of the FRU?y

                    Would you like to enter the product part number?n

                    Would you like to enter the product serial number?n

                    Would you like to enter an product asset tag?n

                     

                    Processing BMC update.........Please wait

                    Querying USB Interface...

                       Updating the OpCode........100% Done

                       Updating the PIA...........100% Done

                       Verifying the OpCode.......100% Done

                       Verifying the PIA..........100% Done

                    This may take up to 50 secs to exit.

                     

                    Clearing SDR repository.......Please wait

                    Processing SDR Update.........Please wait

                       Updating the SDRs..........64 of 64.

                    Verifying SDR Update..........Please wait

                    Writing FRU - ID(0) Addr(20) SlaveAddr(20) Bus(FF)

                    Writing FRU Internal Use Area

                    Writing FRU Chassis Info Area

                    Writing FRU Board Info Area

                    Writing FRU Product Info Area

                       Updating the system BIOS...100% Done

                     

                    This may take up to 50 secs to exit.

                    The system has been updated successfully.

                    A system reset is required for the update to take effect.

                     

                    But when i restart, my 3TB still detect as 763893 MB (801 GB) on BIOS but the BIOS has been updated to ver S3420GP.86B.01.00.0051, build date: 05/11/2012 and BMC from ver 1.23 updated to ver 1.25

                     

                    And when i login into windows, the hdd not detected alias not found in the windows explorer nor Disc Management.

                    • 7. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                      edwardzh

                      I have tried it here with a Hitachi 3TB drive. Both BIOS and Windows see the drive properly. So, looks like compatibility issue. That's why we always recommend selecting hardware from the tested list.

                      IMG_20130910_160652.jpgUntitled.png

                       

                      Besides, which SATA mode did you set? Perhaps it's because your drive is using 4K sector. Does it have a emulated 512 sector mode?

                      • 8. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                        Auguust

                        For SATA mode, i used Intel ESRT 2 which support RAID 0/1.

                        How do i know my drive using 4K sector or 512 sector mode?

                         

                        right now i jus trying to update Intel® Rapid Storage Technology (Intel® RST) base on Intel Rapid Storage Technology (RST) drivers and Support for Disk Drives Beyond 2.2 TeraBytes (TB)

                         

                        Wish me luck

                        • 9. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                          edwardzh

                          For ESRT2, you'll need to create a VD on the new HDD before it can be detected in OS. See http://www.intel.com/support/motherboards/server/sb/CS-030492.htm. When ESRT2 is enabled, BIOS doesn't display HDD info. Does the ESRT2 utility display HDD size correctly?

                           

                          You drive has 512 Bytes per sector - it's documented in the datasheet: http://www.seagate.com/files/www-content/product-content/constellation-fam/constellation-es/constellation-es-3/en-gb/docs/constellation-es-3-data-sheet-ds1769-1-1210gb.pdf. Maybe I was looking at the wrong document last time. Sorry for the confusion.

                          • 10. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                            Auguust

                            Yep, when ESRT2 enabled, BIOS doesn't display HDD info but when i chose Enhanced or AHCI mode, the HDD consist 801.5 GB which is not correct. BIOS1.jpg

                            Then, when i use ESRT2 utility, the hdd still display 763893 MB BIOS2.jpg

                             

                            And for update Intel RST ( Download Center), no luck, because it's said "This computer does not meet the minimum requirements for installing the software. Setup will exit."

                             

                            For the hdd i used, ST3000DM001 (http://www.seagate.com/files/staticfiles/docs/pdf/datasheet/disc/desktop-hdd-data-sheet-ds1770-1-1212us.pdf), it used 4K sector.

                            • 11. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                              edwardzh

                              If you change from HDD mode from ESRT2 to AHCI or Enhanced in BIOS, you'll need to reboot the system to get correct HDD size. In my case AHCI mode doesn't display HDD size in BIOS, but OS can see the entire HDD size.

                               

                              If you're using ESRT2, you can't install OS to a disk larger than 2TB. Install OS first on a HDD less than 2TB, and then initialize the large drive.

                               

                              As for RST, you need to enable RST mode in BIOS before you can install RST driver/utility.

                              • 12. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                                Auguust

                                In my case, the OS installed in a HDD < 2TB and the 3TB hdd is hook up as slave disk. And when i change into AHCI or Enhance mode, the OS can't be load because it's has been installed on ESRT2 mode and the doc said that.

                                 

                                Tomorrow i will check where to find the option to enabling RST mode in BIOS, thx.

                                • 13. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                                  edwardzh

                                  ESRT2 should support 3TB HDD. Did you create a VD using the 3TB disk? Also make sure you have the latest ESRT2 driver loaded.

                                  • 14. Re: S3420GPLC-based system does not recognize size of Seagate ST4000NM0033 4 TB disk correctly
                                    Auguust

                                    Hi Edwardzh, sorry to keep you waiting because right now i'm in deep trouble with my origin hdd RAID.

                                    Maybe i should tell from the beginning. Okay, before i add-in the new 3 TB hdd, previously my server had 2 Hdd which each capacity are 2TB. They configured as RAID 1 and run no problem for one year later.

                                    When this 2 new 3TB comes, like you see in the history above, i tried to make this 2 hdd 3 TB to be recognize in BIOS as 3TB.

                                    I tried upgrade the BIOS but still the BIOS still recognize this 2 hdd as 801Gb.

                                    Then using Intel Deployment Assistant cd, i run RAID Web Console 2 - V6.71-01, i tried to make this 2 new hdd as HOTSPARE to see the miracle wether the capacity change to 3TB.

                                    But there is no change, after that i redo the status from HOTSPARE to the origin, then restart the machine.

                                     

                                    But after restart, suddenly the machine said "Reboot or select other media".

                                    After that, i reboot the server and go to BIOS to see what happend, and you know, in the Boot Order, my previous 2TB not detected !

                                    So, in the panic mode, shutdown the machine, unplug the 2 new 3TB hdd, then boot the machine, insert "Intel Deployment Assistant" cd again, go to RAID configuration, resetting again to RAID 1, reboot the machine, go to BIOS and in the Boot Order, they appear.

                                    But still the "Reboot or select other media" message appear.

                                    Next, i tried to press ctrl+E to go in Embedded Raid II Configuration Utility in the machine and suddenly, the system do rebuilding automatically.

                                     

                                    Here the screen shot i've taken:

                                    proses0.jpg

                                    proses1.jpg

                                    The picture above have been taken on Sept, 11.

                                    This afternoon the rebuilding is complete, after that i reboot the machine but "Reboot or select other media" message still appear.

                                     

                                    I going to ctrl+E again and you know, the rebuilding process came back !

                                    My Question is why this is happening? i mean, i just change the status on new hdd but the side affect is impact on other hdd.

                                    And why the process rebuilding occur again?

                                    And if the system doing rebuilding, my data is going lose or not?

                                     

                                    thanks

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