1 Reply Latest reply on Jun 10, 2009 12:42 PM by Javed Lodhi

    ss4200 with two disks not reachable


      Hi all, I have problem w new ss4200. First I access to unit w/o disks w no problem. After that I put two disks and try to access but w/ o sucess. Client sw cant reach unit. W/O disks I cant upgrade firmware. LEDs for disks are solid blue. I want to emphasize that the disks used in the prior NAS and I did not erase HDDs. Pls help! Tnx in advance

        • 1. Re: ss4200 with two disks not reachable
          Javed Lodhi


          Regarding your problem that a lot of users asked me previously about, I had already explained however this time I will just paste it for you here. Give this a shot and it should be resolved but in case you still encounter any problems, please be sure to contact us promptly.

          Here you go:


          Intel® Entry Storage System SS4200-E
          TA-901: Hard disks may not initialize if only two disks are installed [PDF]


          Issue Description:
          When installing only two hard disk drives in the Intel® Entry Storage System 4200-E:

          1. The drives may be identified in “parity” mode instead of “mirror”.
          2. A message in the Storage Manager Web UI will state “Data on your storage device is currently unavailable”.
          3. The power button LED will illuminate, and stay, amber.
          4. The drives will not initialize.

          Root Cause:
          Some systems may have been set for a four drive configuration during factory test. This causes the system to incorrectly detect a RAID failure with two drives installed.

          Corrective Action / Resolution:
          You may elect to install four drives into the storage system or proceed with the workaround.

          To work around this issue with two drives installed:

          1. Install two drives into drive retention brackets numbered 1 and 2 as described in the user guide.
          2. Connect power cable to storage system.
          3. Press and hold the Recovery Button, located on the back of the system, while powering on the storage system (press, then release the power button on the front panel).

          4. After a short delay, the front panel power indicator LED and drive LEDs will flash three or four times in unison then stop.
          5. After the LEDs have stopped flashing, release the reset button and allow the system to reboot. This process may take longer than normal due to the reset process of the system software.
          6. Follow the instructions to load the client storage system software and configure the storage system.

          This issue will be fixed in a future software release.

          Reference: http://www.intel.com/support/motherboards/server/ss4200-e/sb/CS-028954.htm



          Warm Regards,

          Javed Lodhi

          Intel Go Green, Save The Environment!