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Intel HD won't show 2560*1600

AKron1
Beginner
2,199 Views

Hey

I have a brand new computer with an Intel 4600 graphics in. Wen I connect my 30" HP ZR30W monitor through DVI, it wont show more than 1280*800 in resolution.

I have downloadet the newest drivers and so on.

What can be wrong?

Best regards

Andreas

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14 Replies
Kevin_M_Intel
Employee
940 Views

Hello Kronborg,

Can you please post your DxDiag report? Have you tried any other cable connection such as HDMI o DP?

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AKron1
Beginner
940 Views

I have only tried another monitor, and it goes to 16xx*8** or somthing, the max for that monitor.

The report is here;

Don't know what you need of it!

------------------

System Information

------------------

Time of this report: 8/3/2013, 16:21:30

Machine name: ANDREASKRONBORG

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

Language: Danish (Regional Setting: Danish)

System Manufacturer: INTEL_

System Model: DB85FL__

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~2.7GHz

Memory: 16384MB RAM

Available OS Memory: 16040MB RAM

Page File: 2643MB used, 29433MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4600

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_20528086&REV_06

Display Memory: 1760 MB

Dedicated Memory: 128 MB

Shared Memory: 1632 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor Name: HP ZR30w Wide LCD Monitor

Monitor Model: HP ZR30w

Monitor Id: HWP286E

Native Mode: 2560 x 1600(p) (59.972Hz)

Output Type: DVI

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 9.18.0010.3165 (English)

Driver Version: 9.18.10.3165

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4752-11CF-6BEF-5800BBC2C435}

Vendor ID: 0x8086

Device ID: 0x0412

SubSys ID: 0x20528086

Revision ID: 0x0006

Driver Strong Name: oem38.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:9.18.10.3165:pci\ven_8086&dev_0412

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/B...

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MSchm21
Valued Contributor I
940 Views

I don't see anything wrong here. Intel graphics/motherboards don't support Dual-Link DVI which you need for the 2560x1600 resolution. Single-Link DVI can do only up to 1920x1080 or 1920x1200.

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Kevin_M_Intel
Employee
940 Views

Hello Kronborg,

I have been trying to replicate the issue from our side and so far we have not been able to reproduce it. In the meantime, Can you post here also the Graphics Driver report?

This can be found by opening the Intel ® Graphics Control Panel > Options> Information Center> Save.

This report will help us for our investigation. Also, Can you please confirm if issue persists while using another DVI cable? Are you using straight connection (no video adapters)? Are you using single display, Dual Display or extended? Can you please up(Tue, Aug 06, 2013, 09:33:21 AM) the BIOS in your system?

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AKron1
Beginner
940 Views

As Yups says, Intel Motherboards/Graphics do not support Dual DVI, so there is no problem.

I can't send you graphic reports, because I now use a graphic card, a radeon 7750 club 3d, and now I can get the right solution, 2560*1600.

But I can confirm, that the problem was the same with a nother Dual DVI-D cable. No video adapters. We updated the Bios today, so I do not know which bios we used that day.

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idata
Employee
940 Views

Did you even get this figured out? I have a ZR30w as well, and can't get the Intel 4600 to show even 1920x1200 which the monitor does support on DVI. Only shows 1280x800 like yours. I'd like to at least get the 1200p resolution till my new video cards come in...

Thanks

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Kevin_M_Intel
Employee
940 Views

Based on the monitor specifications you should get higher resolutions. Can you try another cable? Sometimes when using low quality cables, is difficult to get higher resolutions.

Kevin M

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idata
Employee
940 Views

Sorry for the delayed response, I got the new cards much faster than I thought so I never bothered going out and buying a new cable to test.

So I still don't know if it will work, but doubt it as the cable I used was almost brand new.

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Kevin_M_Intel
Employee
940 Views

The thing is that when using cables we must be sure it fits correctly and it is not loose. Also sometimes cables are broken even when they are new so it is a good idea to check if possible with another cable.

Let me know if it works once you test it.

Kevin M

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idata
Employee
940 Views

I made sure it was tight and it works fine with these new cards and before, so don't think it has anything to do with the cables.

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Kevin_M_Intel
Employee
940 Views

Can you please provide the dxdiag report, system information and graphics report?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.

Kevin M

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idata
Employee
940 Views

Do you want the 32 or 64bit dxdiag?

I don't have the Intel drivers installed as I am not using them/the onboard now as I mentioned so I don't have the Info Center to do that with...

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Kevin_M_Intel
Employee
940 Views

Please note that we need to get these reports so we can help you finding a solution.

Please install Intel® drivers so we can proceed with the troubleshooting steps and provide the requested information.

Kevin M

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idata
Employee
940 Views

I can give you the 32 or 64 bit reports for dxdiag, but am not installing the Intel drivers as I've had way to many problems getting this new system working properly with the new GTX 9xx cards and drivers. I am fed up with this new computer, my old one was much more stable, not worth the upgrade imho...

 

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