Screen goes black during graphics driver install on Windows 8 Pro

CY2 · ‎07-30-2013

When I tried to install the graphics driver for my i5-4430, the screen went black and I had to use to Windows restore bring it back to normal. The same thing happened when I used the device manager to install the driver. I think I have to use Windows Update to install the driver but then Windows says that "Microsoft Basic Display Adapter" was the latest driver. Do I have to change some settings on Windows Update to make it work?

Here is my system

CPU: http://ark.intel.com/products/75036/Intel-Core-i5-4430-Processor-6M-Cache-up-to-3_20-GHz Intel® Core™ i5-4430 Processor

Graphics: Integrated GPU

HDD: WD Caviar Blue 1TB

Mother Board: Asus B85M-G

Power Supply: Cooler Master GXII 550Watts

RAM: 4GB DDR3 Corsair ValuSelect x2

OS: Windows 8 Pro x64 (64 Bit)

CY2 · ‎07-30-2013

Is it true that only VGA works after driver install?

Here is my DX diag info.

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System Information

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Time of this report: 7/31/2013, 14:24:43

Machine name: CHRISPC

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)

Language: English (Regional Setting: English)

System Manufacturer: ASUS

System Model: All Series

BIOS: BIOS Date: 06/28/13 21:39:24 Ver: 04.10

Processor: Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz (4 CPUs), ~3.0GHz

Memory: 8192MB RAM

Available OS Memory: 7872MB RAM

Page File: 1469MB used, 11011MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Microsoft Basic Display Adapter

Manufacturer: (Standard display types)

Chip type: Intel(R) HSW Mobile/Desktop Gra

DAC type: óî

Device Type: Display-Only Device

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_85341043&REV_06

Display Memory: 256 MB

Dedicated Memory: 0 MB

Shared Memory: 256 MB

Current Mode: 1920 x 1080 (32 bit) (64Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: Philips 234EL

Monitor Id: PHLC069

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: Internal

Driver Name:

Driver File Version: ()

Driver Version: 6.2.9200.16384

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: DMA

Driver Attributes: Final Retail

Driver Date/Size: , 0 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71AF4-43CC-11CF-B023-F003ADC2CB35}

Vendor ID: 0x1414

Device ID: 0x008C

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: display.inf:10809047d4324726:MSBDA:6.2.9200.16384:pci\cc_0300

Rank Of Driver: 00FB2006

Video Accel:

DXVA2 Modes:

Deinterlace Caps: {00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(YUY2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(UYVY,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{00000000-0000-0000-0000-000000000000}: Format(In/Out)=(UYVY,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0...

DArce · ‎08-01-2013

Please provide additional details on this.

Could you please specify what video ports and cables are you using? What is the model and manufacturer of the displays you tested with?

Is there any adapter or converter being used in between?

What is the versions of the video drivers that you installed in the system?

CY2 · ‎08-06-2013

I have tried using DVI,HDMI and VGA ports after installing the driver. It seems that when boot the computer up, only the VGA works and the screen is mostly pink. However, when I disable and then enable the graphics on the device manager, the DVI and HDMI ports work fine. The monitors I used were Philips 247E LHA and Philips 234EL. I didn't use and adapter or converter. And my driver version is 9.18.10.3165. I think there is a problem with the driver sequence when it detects for the ports connected. By disabling and enabling, it probably restarts this process and does it correctly. That's what I think is the problem. On a laptop with a core i5 w/ vpro technology, I tried using VGA to extend the display onto a monitor: Philips 234EL and the screen was pink. Anything white was pink and other colors were normal but with a pink shade on it.

DArce · ‎08-13-2013

Try removing all the video drivers installed. , this is done through the Control Panel, go to programs and features. Then locate any entry similar to Intel® Graphics Media Accelerator (or Intel(R) HD graphics driver) and remove it. After that, use the Have disk installation instructions on this site to install the latest generic driver we provided:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

The driver package you need to use is posted here:

https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22842/a08/Win64_15319.zip&lang=eng&Dwnldid=22842&DownloadType=%0a%09%09%09%09%09%09%09Drivers%0a%09%09%09%09%09%09&OSFullname=Windows+8%2c+64-bit*

You may also test the latest driver that has been provided by your motherboard manufacturer, which is posted here:

http://www.asus.com/Motherboards/B85MG/# support_Download_36 http://www.asus.com/Motherboards/B85MG/# support_Download_36