7 Replies Latest reply on Aug 5, 2013 10:33 AM by Diego_Intel

    HD3000 HDTV problem

    hcu

      Hello! I hooked up my Laptop to my Insignia TV. However every time I switch to my Ps3 (HDMI2) and back to PC(HDMI1) the screen resets. The screen goes grey and fuzzy (Grey noise?) occasionally as well. The brightness defaults and I have to change it in the settings on the TV. Now I would've thought it's a problem with the TV however I saw that the TV's brightness and other settings stay the same when the brightness for example goes up. I also exchanged it for a new one. Tried four different HDMI cables as well. I also only get Maintain display scaling on 1360x768 and 1980x1080. I get the best quality on 1360x768 with Maintain display scaling. I tried other resolutions and scaling types and still got the same problem and the screen didn't look right . Thanks !

       

      Current setting: -maintain display scaling at 1360x768 (which is recommended),32Bit,59HZ refresh rate.

      my PC:Asus K53SV laptop second generation I5 procesor with intel HD3000.

      -Graphic card driver version 9.17.10.3062

      -Windows 7 Service pack 1

       

      TV: 720P 28" Insignia TV

        • 1. Re: HD3000 HDTV problem
          Diego_Intel

          Please post the dxdiag report from that system and the graphics report generated by the graphics controller as illustrated here:

          Graphics | Intel(R) Graphics Driver Report

          • 2. Re: HD3000 HDTV problem
            hcu

            Intel(R) HD Graphics 3000

             

             

             

             

             

             

             

             

            Report Date: 7/29/2013

            Report Time[hh:mm:ss]: 14:30:35

            Driver Version: 9.17.10.3062

            Operating System: Windows 7  Service Pack 1(6.1.7601)

            Default Language: English (United States)

            DirectX* Version: 11.0

            Physical Memory: 8102 MB

            Processor: Intel64 Family 6 Model 42 Stepping 7

            Processor Speed: 2394 MHz

            Vendor ID: 8086

            Device ID: 0116

            Device Revision: 09

             

             

             

             

             

             

             

             

            *   Processor Graphics Information   *

             

             

             

             

            Processor Graphics in Use: Intel(R) HD Graphics 3000

            Video BIOS: 2111.0

            Current Graphics Mode: 1360 by 768

             

             

             

             

             

             

             

             

            *   Devices Connected to the Graphics Accelerator   *

             

             

             

             

            Active Digital Televisions: 1

            Non Active Notebook Displays: 1

              * Digital Television *

             

             

             

             

            Monitor Name: Generic PnP Monitor

            Display Type: Digital

            Gamma Value: 2.2

            DDC2 Protocol: Supported

             

             

             

             

            Maximum Image Size:

            Horizontal: 24.02 inches

            Vertical: 13.78 inches

             

             

             

             

            Monitor Supported Modes:

            640 by 480 (60 Hz)

            720 by 400 (70 Hz)

            800 by 600 (60 Hz)

            800 by 600 (56 Hz)

            1024 by 768 (60 Hz)

            1280 by 960 (60 Hz)

            1280 by 1024 (60 Hz)

            1280 by 768 (60 Hz)

            1280 by 720 (60 Hz)

            1280 by 800 (60 Hz)

            1280 by 800 (75 Hz)

            1360 by 768 (60 Hz)

            1440 by 900 (60 Hz)

            1680 by 1050 (60 Hz)

             

             

             

             

             

             

            Display Power Management Support:

            Standby Mode: Not Supported

            Suspend Mode: Not Supported

            Active Off Mode: Not Supported

             

             

             

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 08 59 41 28 01 01 01 01

            00 17 01 03 80 3D 23 78 0A 67 BD 9C 55 57 9B 28

            10 47 4A A3 08 00 81 C0 81 00 81 0F 81 40 95 00

            B3 00 81 80 01 01 66 21 50 B0 51 00 1B 30 40 70

            36 00 5F 59 21 00 00 1E A9 1A 00 A0 50 00 16 30

            30 20 37 00 5F 59 21 00 00 1A 00 00 00 FC 00 4E

            53 2D 32 38 45 32 30 30 4E 41 31 34 00 00 00 FD

            00 17 4C 0F 51 0F 00 0A 20 20 20 20 20 20 01 D6

            02 03 20 71 4A 01 02 03 84 05 06 07 20 10 22 26

            09 07 07 15 07 50 66 03 0C 00 10 00 80 E2 00 0F

            02 3A 80 18 71 38 2D 40 58 2C 45 00 5F 59 21 00

            00 1E 01 1D 80 18 71 1C 16 20 58 2C 25 00 5F 59

            21 00 00 9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00

            5F 59 21 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E

            96 00 5F 59 21 00 00 18 8C 0A A0 14 51 F0 16 00

            26 7C 43 00 5F 59 21 00 00 98 00 00 00 00 00 86

             

             

             

             

              * Built-in Display *

             

             

             

             

            Monitor Name: Generic PnP Monitor

            Display Type: Digital

            Gamma Value: 2.2

            DDC2 Protocol: Supported

             

             

             

             

            Maximum Image Size:

            Horizontal: 13.39 inches

            Vertical: 07.48 inches

             

             

             

             

            Monitor Supported Modes:

            1366 by 768 (60 Hz)

             

             

             

             

             

             

            Display Power Management Support:

            Standby Mode: Not Supported

            Suspend Mode: Not Supported

            Active Off Mode: Not Supported

             

             

             

             

             

             

             

             

            * Other names and brands are the property of their respective owners. *

            • 3. Re: HD3000 HDTV problem
              Diego_Intel

              From what I can see in that report 1680 by 1050 (60 Hz) is the highest video resolution native supported by the monitoring you are using. In such case, the issue might be related to using unsupported Video Modes in that external display

              • 4. Re: HD3000 HDTV problem
                hcu

                I changed it to 1680x1050 (60HZ) however I still encountered the same problem.  Letters and other items we're way too small as well. 1360x768 is recommended on the resolution screen. What could be the problem? I really don't want to buy a new TV just because of my graphic card. Thanks for your help by the way

                • 5. Re: HD3000 HDTV problem
                  Diego_Intel

                  In fact checking the specifications of the TV the maximum resolution that should be used is 1366 x 768, using any video resolution higher than that you result on loosing video quality and could damage the TV. I suggest you try a truly 1080p display to test.

                  • 6. Re: HD3000 HDTV problem
                    hcu

                    Im using 1360*768 anyway. I think I may have found the solution though but it's a guess. Could it be power management support? I read-

                     

                    Display Power Management Support:

                    Standby Mode: Not Supported

                    Suspend Mode: Not Supported

                    Active Off Mode: Not Supported

                     

                    Maybe I need to find a way to support them? Maybe that's why the settings default and I get grey screen?

                    • 7. Re: HD3000 HDTV problem
                      Diego_Intel

                      These settings depend from what the EDID of the monitor claim that the monitor is able to support. If these settings are marked as not supported possibly they are not, or the EDID from the display does not provide this information. That could happen if you are using an old display or a display with incorrect EDID

                      Try using a display that clearly states that supports 1080 in order to troubleshoot this issue.