Based on your description I recommend you doing the following steps:
- Do a firmware update on your HDD.
- Install the latest driver for USB 3.0 from the system manufacturer.
- Install the latest Windows* updates.
- Update the BIOS in your motherboard.
This situation is very important for us and I will pass this information over for future considerations.
It is important to mention that the driver for USB 3.0 devices is provided by Microsoft*. We have available a driver that can be downloaded but also is provided by Microsoft*.
You can try downloading it at the link:
In the case that the driver is still not working, I recommend you contacting Microsoft* of your computer system manufacturer so that they can provide the driver for your operating system.