3 Replies Latest reply on Jul 26, 2013 8:49 AM by Diego_Intel

    Intel HD Graphics 4000 will not support blu-ray playback


      Hello all,

      I have an ASUS A55A laptop pc. The operating system is Windows 8 64bit. The graphics card installed is Intel HD Graphics 4000 v9.17.10.3114.

      I have an external blu-ray player, an LG Slim Portable Blu-ray Multi Drive. The blu-ray playback software is PowerDVD 10.0.2930.52.

      Here's my problem. I am using a program called cyberlink bd advisor. This program runs a compatibility test to determine whether my computer is capable of blu-ray playback. Currently, blu-ray disks will not play from my external drive, and BD Advisor states that my system will not support blu-ray due to my graphics card driver. It tells me that version is not acceptable. I have attached a screenshot of the problem.Problem.png

      What can I do to get my system to play blu-rays? Any assistance would be most appreciated.