1 Reply Latest reply on Jul 24, 2013 2:28 PM by sylvia_intel

    DH55TC/WD My Passport 2TB USB3 HDD/Win8

    Vishurey


      Hello,

       

      My Intel Board details are as follow

       

      Product Family: Desktop Boards

      Product Line: Intel® 5 Series Chipset Boards

      Product Name: Intel® Desktop Board DH55TC

       

      PROBLEM: Ever since I have installed Win8 64 bit Operating System on my Desktop my Western Digital My Passport 2 TB USB3 Hard-Drive has stopped working. It actually worked initially but then it went slow and now it gets detected in the task bar at right side bottom on the screen as a notification however in Explorer it doesn't list. Sometimes after a long wait it comes up in explorer as well and shows its content however its dead slow that when I click on any folder inside it makes the window go NOT RESPONDING.

       

      My board has only USB2 however USB3 drives are backward compatible so it should work and it did work initially. I have done several troubleshooting steps and later on Intel's site found out that my board has gone to not supportive list so probably Windows8 drivers are not made for my board.

       

      Anything else works on my board as I have rest all things of USB2.

       

      What can do to fix this problem on my own as Intel will not support this.

       

      Any help on this would be highly appreciated.

       

      Thanks a lot guys.

       

      Best Wishes.

        • 1. Re: DH55TC/WD My Passport 2TB USB3 HDD/Win8
          sylvia_intel

          Hello Vishurey,

           

          I know that you were already notified his product has reached its End of Interactive Support so Intel no longer provides support for this product via telephone, chat or e-mail.

          However this behavior could be cause because this specific motherboard does not support Windows 8 and there are no drivers available.

           

          • My recommendation will be to follow normal troubleshooting such as:
          • Test the system out of the chassis, minimal configuration please. (Motherboard, processor, power supply, 1 memory stick and video card)
          • Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.
          • Install the latest BIOS version available for your board

           

           

          If you think the motherboard is defective but it is still under warranty please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport

           

          Regards.

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