It looks like it butchered my link to the driver. This is it:
And if the link doesn't work still, here is the info on it:
It is the Intel® HD graphics Driver for Windows 7* 64
Based on your description, I recommend you doing the following:
- Uninstall the driver you have from Device manager or From Programs and Features.
- Download the generic driver from our side at:
- Install the monitor drivers.
By doing these steps, the software should be installed in your computer. It can be accessed by right clicking the Desktop> Graphics Properties.
Note that the driver we have is a generic driver. This is because we provide the hardware to the system manufacturer and they will design and create the drivers specifically for their systems. In the case that the driver is not working properly, I recommend downloading the driver from Dell Site at the following link:
I attempted to try your steps, but unfortunately I was not successful. The drivers on Dell's website did not change anything.
Here are some additional clues that may help in discovering the cause of this issue:
Whenever I try to change the display settings in Windows, if I click on Advance Settings, on most computers it will tell you information about your video adapter (for example, on another PC that I have, it tells me that I have an ATI Mobility Radeon HD 4300). On this computer however (the Dell Optiplex 990 which I am having issues with), it says "n/a", "unknown", or "unavailable" for every single field in the "Advanced Settings" window. Unknown adapter type, unknown chip. Then when I click "Properties", the "driver" is called VgaSave from an unknown manufacturer.
Here is a screenshot:
In addition, I have started a thread on Dell's forums to go along with this thread:
Any additional help would be much appreciated!