3 Replies Latest reply on Jul 24, 2013 11:38 PM by thelikhan

    I am unable to find or open the Intel Graphics and Media Control Panel


      Hi all,


      I have a Dell Optiplex 990 desktop machine.  It is running Windows 7 Enterprise, and it has Intel HD 2000 integrated graphics.  The video output ports on the machine include 1 DisplayPort and 1 VGA port.


      I have been battling to get dual displays to work on the machine.  When I plug one monitor into the DisplayPort, and another into the VGA port, my computer does not recognize that 2 displays are connected.


      After getting online, I noticed a lot of documentation telling me to find the "Intel Graphics and Media Control Panel".  Unfortunately, this control panel doesn't seem to exist.  It is not in any right-click menu, nor is it in the start menu, nor is it in the list of programs installed on the computer.


      I decided to install the latest driver from Intel to see if it would change anything, so I installed the driver found here:


      Download Center


      Unfortunately, it changed nothing.  I still have no "Intel Graphics and Media Control Panel".  So, Windows doesn't recognize 2 displays (and thus I cannot change my displays via the normal Windows method), and I don't have the special Intel program to be able to do so either.


      Is there anywhere I can find the Intel Graphics and Media Control Panel?  Is there anything I can do to get it installed?  Or do you have any other suggestions for me?


      I know dual monitors are supported, as it says so in the documentation here:




      So it can't be a problem of whether it is supported or not.


      What can I do?


      Thanks for any help,