5 Replies Latest reply on Jul 22, 2013 2:53 PM by Diego_Intel

    Problema com Intel Graphic HD 4000 - imagem tremida em monitor externo

    AlessandroBrito

      Olá Pessoal,

       

      Tenho um notebook i7 com Win8 com placa onbord intel graphic HD 4000 32 mb (dedicada Geforce 2gb), eu uso um monitor externo conectado via VGA, acontece que essa placa onbord esta gerando uma imagem muito ruim "tremida" para o monitor externo. Alguém sabe o que ta acontecendo?

       

      OBS:

      1. Já atualizei o drive, e mudei o cabo.

      2. Eu usava um notebook antes deste com Intel® Graphics Media Accelerator 4500M e funcionava perfeitamente.

       

       

      Agradecido.

        • 1. Re: Problema com Intel Graphic HD 4000 - imagem tremida em monitor externo
          Diego_Intel

          Just to make sure, you refer that the image on the monitor flickers?

           

          Could you please provide the model of the external monitor/TV displays you tested with?

           

          Are you using any type of adapter or converter in between the monitor and the VGA port in your system?

           

          Are you seeing this issue when you boot the system to the system BIOS or when you boot to the operating system on safe mode?

          1 of 1 people found this helpful
          • 2. Re: Problema com Intel Graphic HD 4000 - imagem tremida em monitor externo
            AlessandroBrito

            Olá Diego

             

            Respondendo

             

            1. Correto, a imagem no monitor treme!

            2. Monitor LG FLATRON E2241

            3. Não estou usando adaptador, somente o cabo VGA.

            4. Não vejo nenhum problema na iniciação do sistema.

             

            Muito obrigado Diego.

            • 3. Re: Problema com Intel Graphic HD 4000 - imagem tremida em monitor externo
              Diego_Intel

              And have you tried adjusting the refresh rate on the video properties? Or tried using a different video resolution?

              information on where to check that setting is available here:

              Graphics | How To Verify Resolution, Colors, And Refresh Rate

               

              What is the native video resolution for the monitor you have connected?

               

              Please post the diagnostic report generated by the video controller. The following article explains how to get this informational report:

              Graphics | Intel(R) Graphics Driver Report

              1 of 1 people found this helpful
              • 4. Re: Problema com Intel Graphic HD 4000 - imagem tremida em monitor externo
                AlessandroBrito

                Olá Diego,

                 

                A resolução padrão do monitor de acordo com o site da LG é de 1920 x 1080, fiz algumas modificações nas propriedades de vídeo, modifiquei a resolução para 1680 x 1050 e também a taxa de atualização para 59p Hz e reparei melhorias exemplo " a imagem do monitor não treme mas". Em compensação vejo diferença nos textos como segue na imagem em anexo. Veja que, em uma linha e outra a diferença de visibilidade.

                 

                Texto .jpg

                 

                 

                Segue o relatório

                 

                Intel(R) HD Graphics 4000

                 

                Report Date: 7/22/2013

                Report Time[hh:mm:ss]: 00:32:56

                Driver Version: 9.18.10.3165

                Operating System: Windows 8  (6.2.9200)

                Default Language: Portuguese (Brazil)

                Installed DirectX* Version: 11.1

                Supported DirectX* Version: 11.1

                Shader Version: 5.0

                OpenGL* Version: 0.0

                Physical Memory: 8069 MB

                Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz

                Processor Speed: 2295 MHz

                Vendor ID: 8086

                Device ID: 0166

                Device Revision: 09

                 

                *   Processor Graphics Information   *

                 

                Processor Graphics in Use: Intel(R) HD Graphics 4000

                Video BIOS: 0.0

                Current Graphics Mode: 1680 by 1050

                 

                *   Devices Connected to the Graphics Accelerator   *

                 

                Active Monitors: 1

                Non Active Notebook Displays: 1

                  * Monitor *

                 

                Monitor Name: Monitor Genérico PnP

                Display Type: Analog

                Connector Type: VGA

                Serial Number: GSM5818

                Gamma Value: 2,2

                DDC2 Protocol: Supported

                 

                Maximum Image Size:

                Horizontal: 18,90 inches

                Vertical: 10,63 inches

                 

                Monitor Supported Modes:

                640 by 480 (60 Hz)

                640 by 480 (75 Hz)

                720 by 400 (70 Hz)

                800 by 600 (75 Hz)

                800 by 600 (60 Hz)

                1024 by 768 (75 Hz)

                1024 by 768 (60 Hz)

                1152 by 864 (75 Hz)

                1280 by 1024 (75 Hz)

                1280 by 1024 (60 Hz)

                1280 by 1024 (75 Hz)

                1680 by 1050 (60 Hz)

                1920 by 1080 (60 Hz)

                 

                Display Power Management Support:

                Standby Mode: Supported

                Suspend Mode: Supported

                Active Off Mode: Supported

                 

                Raw EDID:

                00 FF FF FF FF FF FF 00 1E 6D 18 58 01 01 01 01

                0A 16 01 03 6C 30 1B 78 EA 95 35 A1 59 57 9F 27

                0E 50 54 A5 4B 00 71 4F 81 80 81 8F B3 00 01 01

                01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

                45 00 DD 0C 11 00 00 1E 00 00 00 FD 00 38 4B 1E

                53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 45

                32 32 34 31 0A 20 20 20 20 20 20 20 00 00 00 FF

                00 53 65 72 69 61 6C 4E 75 6D 62 65 72 0A 00 60

                 

                  * Built-in Display *

                 

                Monitor Name: Generic PnP Monitor

                Display Type: Digital

                Connector Type: LVDS

                Serial Number: LGD02F8

                Gamma Value: 2,2

                DDC2 Protocol: Supported

                 

                Maximum Image Size:

                Horizontal: 12,20 inches

                Vertical: 06,69 inches

                 

                Monitor Supported Modes:

                1366 by 768 (60 Hz)

                 

                Display Power Management Support:

                Standby Mode: Not Supported

                Suspend Mode: Not Supported

                Active Off Mode: Not Supported

                 

                * Other names and brands are the property of their respective owners. *

                • 5. Re: Problema com Intel Graphic HD 4000 - imagem tremida em monitor externo
                  Diego_Intel

                  Have you tried using the latest monitor driver provided by LG?

                  Did you test using the latest video driver provided by your laptop manufacturer? Did you also update the system BIOS?

                  Did you see the screen flicker when testing for example 1920 by 1080 (60 Hz) or 1680 by 1050 (60 Hz) or 1024 by 768 (60 Hz)? Please test with all these three.