Resolution grayed out when I plug into projector via VGA

[dpall1]

I have intel graphics 3000 HD with Win 7 on a Dell Lattitude. When I plug into a projector, I am not able to change resolution at all. The drop down box with choices is grayed out and it is stuck at 1366x768. I need it at 1024x768.

Any thought why I am losing the ability to change resolution at all?

[DArce]

Is the Multi-monitor configuration set as Clone or to Extended desktop? You may need to set this as extended desktop to be able to use a different resolution on each display. To set this, please use this article:

http://www.intel.com/support/graphics/sb/CS-031026.htm Graphics | How To Enable Extended Desktop Mode

Furthermore, you may need to adjust the resolution creating your own custom resolution for that device as the projector may not use EDID.

http://www.intel.com/support/graphics/sb/cs-029478.htm Graphics | Custom Resolutions & Modes

[CHulb1]

Having the same issue on a few different computers, a resolution to this would be great!

Only affecting a few Dell Latitude E6520 computers.

[Kevin_M_Intel]

Hi hulbertc,

I would like to verify more information about your system configuration so, can you please post your dxdiag report and the graphics report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.

[CHulb1]

Thanks in advance for your help, I did not get a chance to get the graphics report, will have to get that later.

Below is my Dxdiag64 information as requested:

------------------

System Information

------------------

Time of this report: 2/26/2014, 10:53:50

Machine name: MES-1FDQWV1

Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

Language: English (Regional Setting: English)

System Manufacturer: Dell Inc.

System Model: Latitude E6530

BIOS: BIOS Date: 01/13/14 16:27:31 Ver: A14.00

Processor: Intel(R) Core(TM) i7-3520M CPU @ 2.90GHz (4 CPUs), ~2.9GHz

Memory: 8192MB RAM

Available OS Memory: 8098MB RAM

Page File: 4329MB used, 11862MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05351028&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic Non-PnP Monitor

Monitor Model: unknown

Monitor Id:

Native Mode: unknown

Output Type: HD15

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD033B

Native Mode: 1366 x 768(p) (60.052Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.3040 (English)

Driver Version: 9.17.10.3040

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 2/22/2013 16:50:28, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-7878-3F25B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x05351028

Revision ID: 0x0009

Driver Strong Name: oem62.inf:IntelGfx.NTamd64.6.0:iIVBM0:9.17.10.3040:pci\ven_8086&dev_0166&subsys_05351028

Rank Of Driver: 00E00001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_Al...

[CHulb1]

Attached is the Graphics Report:

Intel(R) HD Graphics 4000

Report Date: 2/26/2014

Report Time[hh:mm:ss]: 12:50:05

Driver Version: 9.17.10.3040

Operating System: Windows 7 Service Pack 1(6.1.7601)

Default Language: English (United States)

DirectX* Version: 11.0

Physical Memory: 8097 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 2890 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2158.12

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 13.39 inches

Vertical: 07.48 inches

Monitor Supported Modes:

1366 by 768 (40 Hz)

1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 3B 03 00 00 00 00

00 16 01 04 90 22 13 78 0A 61 D5 9E 5E 5B 9A 26

1A 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 E2 1D 56 B4 50 00 38 30 24 30

35 00 58 C2 10 00 00 19 EC 13 56 C6 50 00 2E 30

24 30 35 00 58 C2 10 00 00 19 00 00 00 FE 00 35

33 48 35 39 80 31 35 36 57 48 34 0A 00 00 00 00

00 00 41 31 96 00 00 00 00 01 01 0A 20 20 00 AC

* Other names and brands are the property of their respective owners. *

[Kevin_M_Intel]

Hi hulbertc,

Thanks for the information. Based on the report, your computer is running with an older graphics driver version so please uninstall the current driver in your system. Here you can find instructions to do it:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

Once uninstalled, download and install the latest driver here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23639

If during the installation you get a notification message, that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://www.intel.com/support/graphics/sb/CS-033915.htm http://www.intel.com/support/graphics/sb/CS-033915.htm

Besides installing the latest driver, I recommend you using direct connection (no adapters) when using the projector. It is also a good idea to look for a firmware update for your device.

[dande15]

hi Kevin

today I tried to update something related to graphics card ,then my hd graphics turned to VGA standard which is not at all good for some activity ,..and my windows index experience fell from 4.1 to 1.0..i would like to come back to where I was.

help please

thanks in advance

[Kevin_M_Intel]

Hello deco20,

This is a very old thread now So please create a new thread and provide all information about your issue.

Kevin M

[RHawk2]

Just wondering if a solution was ever found for the originial poster's question. I am experiencing the exact same thing with a projector greying out the resolution settings. I have the updated video driver from Intel. I appreciate any info anyone can add.

Thanks

[CHulb1]

I found the problem, and it was NOT the driver. First let me say this Dell would NOT install the Intel "updated" drivers, and it was the most up-to-date available from Dell's website.

Secondly, it was a setting on the projector, although it was set to auto in the aspect settings, it needed to be changed to 4:3 in order to accept any resolution changes.

[Kevin_M_Intel]

Thanks for sharing the information here. This will be very helpful for other users.

[FM2]

OK, I have a few Dell laptops. D6410, and D6420. They have Intel HD graphics 3000. When I try to hook up the secondary display port to a vga switcher, the resolution of the secondary port gets locked and greyed out in clone mode. This is not normal behavior. I have many laptops, and all of them let you change the resolution in clone mode. On a normal setup in clone mode, the secondary resolution will follow the primary resolution. Not the case with this graphics adaptor. It gets locked into one resolution that cannot be changed. This is a huge problem for me being an audio visual presenter. I think it might have something to do with the lack of options as far as maintaining aspect ratio/stretch/etc. I have the latest drivers installed. v 9.17.10.3517. Extended mode is not an option, and I need to send specific resolutions. It gets locked at 1366 X 768, which is the highest resolution these laptops can put out to primary. I need to send 3:4 ratio many times.

Hoping there can be a driver fix for this issue.

Thanks

I downloaded the latest driver from dell, and the one from intel, which appears to be newer (15.28.22.64.3517), but the intel driver does not get installed.

I have win7 64bit. I'm going to try uninstalling and reinstalling intel 15.28.22.64.3517 now.

[FM2]

Ok, I uninstalled the device and checked the box to delete the old driver files also, and rebooted.

It came up as standard vga adaptor.

Then I installed what is labeled on intel site as v 15.28.22.64.3517, but while it was installing, I could see it was reporting that it was installing v 9.17.10.3517,

which it did. Problem remains. Is this the driver labeled wrong on the intel site? The file is called win64_152822.exe on this page: https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProdId=3319 Intel® Download Center .

It is listed as date 4/10/2014, but in device mgr, the date is 3/20/14.

Any help appreciated.

[FM2]

I installed the 64 bit Vista driver (Win64_152820.exe), in win7, and it works properly. Just thought I'd throw that out there if it helps anyone with this problem.

Would be nice to have the right driver working still.

[Kevin_M_Intel]

This is just the way the Operating System detects the driver package. It does not affect at all system performance so there is nothing to worry about.

Kevin M

[FM2]

There was plenty to worry about with this problem. Who are you talking to?

[AMill19]

I had the same problem on a Dell Latitude E6520. When I plugged my laptop into a projector, the resolution switched to 1366 x 768, and was greyed out. This was terrible for presenting. In Device Manager, both "Intel(R) HD Graphics 3000" and "NVIDIA NVS 4200M" were listed under Display adapters. I tried updating the drivers for both, to no avail.

I was able to finally resolve it by going into the laptop's BIOS, and under the Video -> Optimus menu, unchecking the "Enable Optimus" checkbox.

Now, just "NVIDIA NVS 4200M" is listed in Device Manager, and when I plug into a projector, I can change the resolution.

Hope this helps others who are having a similar issue.

[Kevin_M_Intel]

Thank you for sharing this information. I am sure it will be helpful for other users.

Kevin M

[RBrow13]

Another addition to this old post -- just to ensure the message gets out. I had same problem as "frankothemountain" (see his post from Sep 25, 2014 10:25 AM). His problem was with a "vga switch" on his projector. My problem was an old KVM Switch, where you can share a monitor/keyboard/mouse among several machines by clicking a switch. I attached a Dell e6420 to the KVM and it would only use 1366x768 resolution -- no other options were available in Windows or in the Intel Graphics Control Panel. I was using the latest-and-greatest Win 7 64-bit driver from Dell "Video_Driver_XGPWM_WN_9.17.10.3040_A12.EXE". If I attached the monitor directly to the e6420 laptop, it used the optimal 1280x1024 resolution and offered other choices. So there's probably some signal not being passed thru the KVM and frankothemountain's vga switch. Following his suggestion, I uninstalled the Intel driver in Control Panel Driver Manager, downloaded the Intel driver for Win7 / Vista "Win7Vista_64_152254.exe", and double-clicked to install. I shut down the laptop and installed the KVM connection to the monitor. Started and the driver now chooses 1280x1024 by default and offers the other resolutions. There are no apparent side-effects after using it for a couple of hours. Thanks frankothemountain!!

[EstebanA_C_Intel]

Hello:

I am glad to hear that you were able to get the desired resolution from your device.

If you require any further infomarmation, feel free to contact me.

Regards,

Esteban C