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I recommend you doing the following:
- Updating the BIOS to the latest one from our website. It can be downloaded at the following link:
- Reinstall the Management Engine driver.
- Reinstall the Audio drivers.
- If issue persists, I recommend you doing a clean installation of the operating system for testing purposes.
Once you do all these troubleshooting steps and if issue persists, I recommend you contacting our Chat, Phone or email support so we can help you out with the RMA of the unit.