3 Replies Latest reply on Jul 9, 2013 4:57 AM by douglas.dunphy@ferguson.com

    ACUConfig Systemdiscovery failing

    douglas.dunphy@ferguson.com

      I'm using an Intel RCS 8.2 server and ACUConfig of the same version.  I am trying to run System Discovery on an AMT 8.0 client.  The command line I am using is:

       

      ACUconfig /lowsecurity /NoFile /verbose /output File C:\Windows\Temp\ACUDiscovery.txt SystemDiscovery /ReportToRCS /RCSAddress <redacted>.  I am getting exit code 80:  Failed to get the FQDN in (GetDNSLooupName).  The log file contents:

       

      2013-07-02 11:02:12: Thread:3204(INFO) : ACU Configurator , Category: HandleOutPut Source: Src\ActivatorUtils.cpp : HandleOutput Line: 210: Starting log 2013-07-02 11:02:12

      2013-07-02 11:02:12: Thread:3204(DETAIL) : ACU.dll, Category: SetCompatibilityMode Source: Src\ActivatorDll.cpp : SetCompatibilityMode Line: 104: Set compatibility mode to 8.0.

      2013-07-02 11:02:13: Thread:3204(INFO) : ACU Configurator, Category: -SystemDiscovery- Source: Src\ActivatorMain.cpp : wmain Line: 311: FEI0207733.pc.na.sys.ds.wolseley.com: Discovering the System information...

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\ActivatorDllWin.cpp : SystemDiscovery Line: 51: ***** Start SystemDiscovery ******

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : HeciDiscovery Line: 467: ***** Start HeciDiscovery ******

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : CheckAMT Line: 78: ***** Start CheckAMT ******

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 8.0.0.1262

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : FWUpdateData Line: 40: ***** Start FWUpdateData ******

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : FWUpdateData Line: 61: ***** END FWUpdateData ******

      2013-07-02 11:02:13: Thread:3204(INFO) : ACU Configurator , Category: AMT Mode Source: Src\HECIDiscovery.cpp : CheckAMT Line: 382: Intel(R) AMT  in PROVISIONING_MODE_ENTERPRISE

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : CheckAMT Line: 461: ***** END CheckAMT ******

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 8.0.0.1262

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : FWUpdateData Line: 40: ***** Start FWUpdateData ******

      2013-07-02 11:02:13: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : FWUpdateData Line: 61: ***** END FWUpdateData ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : PKIDiscovery Line: 790: ***** Start PKIDiscovery ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: Hash Handle Source: Src\HECIDiscovery.cpp : GetPKIHashes Line: 873: Hash Handles number:15

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : PKIDiscovery Line: 837: ***** END PKIDiscovery ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1256: ***** Start GetAmtFQDN ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : GetAmtFQDN Line: 1333: ***** END GetAmtFQDN ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : ConfServerDiscovery Line: 1021: ***** Start ConfServerDiscovery ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: Status message Source: Src\HECIDiscovery.cpp : ConfServerDiscovery Line: 1082: Error message not found- 0x80008cd9. (0x80008cd9)

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : ConfServerDiscovery Line: 1095: ***** END ConfServerDiscovery ******

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: GetPID Source: Src\HECIDiscovery.cpp : HeciDiscovery Line: 715: AMT Status code - Invalid AMT mode. (0xc000426b) (GetPID)

      2013-07-02 11:02:18: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : ReInitPTHI Line: 1449: ***** Start ReInitPTHI ******

      2013-07-02 11:02:23: Thread:3204(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 8.0.0.1262

      2013-07-02 11:02:23: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : LMSDiscovery Line: 1102: ***** Start LMSDiscovery ******

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 410: Calling function Discovery...

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 199: Calling function GetLocalSystemAccount over MEI...

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -HECI- Source: Src\HECIWin.cpp : HECIWin::Init Line: 185: Connected to the Intel(R) Management Engine Interface driver, version 8.0.0.1262

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Local System Account Source: Src\HostBasedSetup.cpp : HostBasedSetup::GetLocalSystemAccount Line: 233: Function GetLocalSystemAccount over MEI ended successfully

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 454: Host Based Setup is supported

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 484: Current Control Mode: 0 (Not provisioned)

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 523: Allowed Control Modes: 2 (Admin) and  1 (Client)

      2013-07-02 11:02:24: Thread:3204(INFO) : ACU Configurator , Category: Discovery Source: Src\HostBasedSetup.cpp : HostBasedSetup::Discovery Line: 527: Function Discovery ended successfully

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : LMSDiscovery Line: 1175: ***** END LMSDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : SecurityDiscovery Line: 1192: ***** Start SecurityDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : SecurityDiscovery Line: 1218: ***** END SecurityDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : FeaturesDiscovery Line: 1235: ***** Start FeaturesDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : FeaturesDiscovery Line: 1250: ***** END FeaturesDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : UuidDiscovery Line: 1339: ***** Start UuidDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : UuidDiscovery Line: 1352: ***** END UuidDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -Start- Source: Src\HECIDiscovery.cpp : TcpIpDiscovery Line: 1358: ***** Start TcpIpDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : TcpIpDiscovery Line: 1443: ***** END TcpIpDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\HECIDiscovery.cpp : HeciDiscovery Line: 773: ***** END HeciDiscovery ******

      2013-07-02 11:02:24: Thread:3204(DETAIL) : ACU Configurator , Category: GetDNSLookupName Source: Src\SystemDiscovery.cpp : MachineDataOp::FullDiscovery Line: 188: Failed to get the FQDN. (0xc0002823) (GetDNSLookupName)

      2013-07-02 11:02:27: Thread:3204(DETAIL) : ACU Configurator , Category: WMI_UpdateSystemInfo Source: Src\WMIAccess.cpp : WMI_UpdateSystemInfo Line: 3870: Failed to find the Intel(R) AMT system in the RCS database. (0xc0003eac) ((ExecMethod WMI_UpdateSystemInfo) Failed to find the Intel(R) AMT system in the RCS database.  (0xc0003eac).  (0xc0003eac). )

      2013-07-02 11:02:27: Thread:3204(DETAIL) : ACU Configurator , Category: SaveData Source: Src\SystemDiscovery.cpp : MachineDataOp::FullDiscovery Line: 224: Failed to save the discovery data in the RCS database.  (0xc000283c). Failed to find the Intel(R) AMT system in the RCS database.  (0xc0003eac).  (0xc0003eac). The RCS failed to process the request.  (0xc0002777).

      2013-07-02 11:02:27: Thread:3204(ERROR) : ACU.dll, Category: System Discovery Source: Src\ActivatorDllWin.cpp : SystemDiscovery Line: 97: Failed to save the discovery data in the RCS database.

      2013-07-02 11:02:27: Thread:3204(DETAIL) : ACU Configurator , Category: -END- Source: Src\ActivatorDllWin.cpp : SystemDiscovery Line: 104: ***** END SystemDiscovery ******

      2013-07-02 11:02:27: Thread:3204(ERROR) : ACU Configurator, Category: Exit Source: Src\ActivatorMain.cpp : wmain Line: 1096: ***********Exit with code 80. Details: System Discovery failed to complete. Failed to save the discovery data in the RCS database. Failed to find the Intel(R) AMT system in the RCS database.  (0xc0003eac). The RCS failed to process the request. System Discovery failed to get data from some of the interfaces on this system. Failed to get data from the GetDNSLookupName interface. Failed to get the FQDN. Call to function failed. DNS name does not exist.

       

      Running NSlookup returns the client FQDN with no issue.  I've also tried the /SourceForAMTName SpecificDNS switch as I have the connection-specific DNS setting set on the testing subnet, and the DNSLookup parameter.  They also fail with the same error. 

       

      My RCS is pingable from the client and NSLookup returns the FQDN of the Intel RCS.