1 2 Previous Next 27 Replies Latest reply on Sep 23, 2014 3:48 PM by DenisWisner

    Intel HD 4600 cannot display 2560x1440?


      Need Help!


      I got a H87 motherboard with CPU i5 4570 , Windows 8.

      I tried to connect to Dell 27" U2713HM monitor by hdmi, but I cannot set the resolution to 2560x1440.

      I have double check the motherboard manual which said it support up to 4k by hdmi.

      and I upgraded the Intel HD graphic driver to the newest version.

      But I still could not set the resolution to 2560x1440.

      In the Intel graphic control panel and Win 8 resolution setting, it only show up to 1080p in the resolution pull down menu.

      I could only selection resolution up to 1080o only.


      Would anyone can help me, how can I set the resolution to 2560x1440, which should be supported by the Intel HD 4600.


      Thank all for the help


        • 1. Re: Intel HD 4600 cannot display 2560x1440?

          Hello lhkjacky,


          Can you please confirm if you are using Single display, Clone or Extended mode?



          • 2. Re: Intel HD 4600 cannot display 2560x1440?

            Hello Kevin,


            Thank you for your reply.

            I am using Single Display.

            But I also tried the Clone mode and Extended mode with two monitors.

            However the results are the same.


            I am not sure it is hardware problem or software problem.

            Hope someone can help me.


            Thank you very much


            • 3. Re: Intel HD 4600 cannot display 2560x1440?

              I'm having exactly the same problem - Intel HD 4600 on Dell U2713HM via HDMI doesn't offer resolutions higher than 1080p.


              My mainboard is a Gigabyte H87N-WIFI, which clearly specifies 4K resolution via HDMI (but not DVI). The display features HDMI 1.4, which should enable higher resolutions.Yet I'm limited to 1080p.


              Where is the custom resolution option in the Windows 8 driver panel? I saw it mentioned several times on other forums, but it doesn't seem to be there on the current driver version.

              • 4. Re: Intel HD 4600 cannot display 2560x1440?

                Hello lhkjacky and thirdsun,

                Can you please post the Intel® Graphics report here so I can check more information about the configuration you are using?

                • 5. Re: Intel HD 4600 cannot display 2560x1440?

                  You can have mine. I have the problem too, but I can set the resolution to 2560x1440 in linux


                  Intel(R) HD Graphics 4600


                  Report Date: 7/9/2013

                  Report Time[hh:mm:ss]: 13:32:00

                  Driver Version:

                  Operating System: Windows 7  (6.1.7600)

                  Default Language: English (United States)

                  Installed DirectX* Version: 11.0

                  Supported DirectX* Version: 11.0

                  Shader Version: 5.0

                  OpenGL* Version: 4.0

                  Physical Memory: 7872 MB

                  Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz

                  Processor Speed: 4251 MHz

                  Vendor ID: 8086

                  Device ID: 0412

                  Device Revision: 06


                  *   Processor Graphics Information   *


                  Processor Graphics in Use: Intel(R) HD Graphics 4600

                  Video BIOS: 2170.0

                  Current Graphics Mode: 1920 by 1080


                  *   Devices Connected to the Graphics Accelerator   *


                  Active Digital Displays: 1

                    * Digital Display *


                  Monitor Name: Generic PnP Monitor

                  Display Type: Digital

                  Connector Type: HDMI

                  Serial Number: DEL407E

                  Gamma Value: 2.2

                  DDC2 Protocol: Supported


                  Maximum Image Size:

                  Horizontal: 23.62 inches

                  Vertical: 13.39 inches


                  Monitor Supported Modes:

                  640 by 480 (75 Hz)

                  640 by 480 (60 Hz)

                  720 by 400 (70 Hz)

                  800 by 600 (75 Hz)

                  800 by 600 (60 Hz)

                  1024 by 768 (75 Hz)

                  1024 by 768 (60 Hz)

                  1152 by 864 (75 Hz)

                  1280 by 1024 (60 Hz)

                  1280 by 800 (60 Hz)

                  1280 by 1024 (75 Hz)

                  1600 by 1200 (60 Hz)

                  1680 by 1050 (60 Hz)

                  1920 by 1080 (60 Hz)

                  1920 by 1200 (60 Hz)

                  2560 by 1440 (60 Hz)


                  Display Power Management Support:

                  Standby Mode: Supported

                  Suspend Mode: Supported

                  Active Off Mode: Supported


                  Raw EDID:

                  00 FF FF FF FF FF FF 00 10 AC 7E 40 4C 33 39 34

                  02 17 01 03 80 3C 22 78 EA 4B B5 A7 56 4B A3 25

                  0A 50 54 A5 4B 00 81 00 B3 00 D1 00 71 4F A9 40

                  81 80 D1 C0 01 01 56 5E 00 A0 A0 A0 29 50 30 20

                  35 00 55 50 21 00 00 1A 00 00 00 FF 00 47 4B 30

                  4B 44 33 31 38 34 39 33 4C 0A 00 00 00 FC 00 44

                  45 4C 4C 20 55 32 37 31 33 48 4D 0A 00 00 00 FD

                  00 31 56 1D 71 1C 00 0A 20 20 20 20 20 20 00 09


                  * Other names and brands are the property of their respective owners. *



                  Thanks, best reg.



                  • 6. Re: Intel HD 4600 cannot display 2560x1440?

                    Just to clear things up: Meanwhile I found the solution: The Intel HD4600 isn't the issue, for all I know it can output 4K just fine via HDMi (but not via DVI). However the Dell U2713HM will only accept resolutions of up to 1080p via HDMi, for larger resolutions like the native 2560 x 1440 you'll need to use DVI or DisplayPort. This is of course a problem with the output specifications of my mini ITX Board, which is why I went for a small dedicated Geforce GPU which gives me 2560 x 1440 via DVI just fine. It's kind of a sad state though - my Gigabyte board has 2 HDMI and 1 DVI out and all of them are useless - at least with this very Dell display. And don't bother with Pre-Haswell boards either, I was shocked to learn that larger than 1080p is quite a new thing for onboard GPUs.


                    THat said be sure to double check your display and mainboard specifications. Or if it's too late already, buy a cheap dedicated GPU.

                    1 of 1 people found this helpful
                    • 7. Re: Intel HD 4600 cannot display 2560x1440?

                      For anyone who hasn't seen this other thread yet, it explains how to set custom resolutions on the latest Intel HD graphics hardware:


                      Custom Resolution on Intel HD 4600


                      Some users in another thread on Dell forums -- U3014; problems getting full performance through HDMI - Monitors Forum - Peripherals - Dell Community reported success via HDMI using a Dell U3014 @ 2560x1600, 16 bit, 60Hz, 2560x1600, 32 bit, 24Hz, 2560x1600, 32 bit, 36Hz, 2560x1600 32bit 48Hz, and even 2560x1600, 32 bit, 60Hz with CVT Reduced Blank (CVT-RB) timing. See the thread for details.

                      • 8. Re: Intel HD 4600 cannot display 2560x1440?

                        It refuses to work on my machine as well - I have a Z87 mobo with i7-4770K and it is connected with a DVI-D cable to my Dell U2713HM, and when I try vacaloca's linked manual configuration using 2560x1440 @60Hz + 8bits/underscan 0%/timing GTF, the driver pops up a box saying:


                        Intel(R) HD Graphics Control Panel

                        The custom resolution exceeds the maximum bandwidth capacity.


                        I tried varying the color depth (there is no 24-bit listed?) and the timing dropdown with nothing working.  If I reduce the refresh to 30Hz with 16-bit color it lets me add the custom resolution, but even that took... I don't know: waiting? twiddling lots of controls?  Several minutes before it showed up as an option.


                        This is after installing the driver from Gigabyte's website (mb_driver_vga_intel_64_8series.msi) because before that Windows thought 1024x768 was the max resolution!  I'd also installed Dell's drivers.


                        If I look at the Screen Resolution... > Advanced Settings, it says "Intel(R) HD Graphics 4600".  Then I click [List All Modes] it says that 1920x1080@60Hz@TrueColor is the maximum it supports!?  Also says:

                             1696MB total available graphics memory

                             64MB Dedicated Video Memory


                        What did you guys do??


                        If an Intel Graphics report would help, let me know how to do it.



                        • 9. Re: Intel HD 4600 cannot display 2560x1440?

                          I have the same problem with the resolution.

                          Only i have 2 screens on win8.

                          Screen 1 : on HDMI - 1920x1080

                          Screen 2 : on DVI-D - Dell 2711 - max res 1680x1050 / 1600x1200


                          I tried to override the resolution using CustomModeApp.exe (with 2560, height 1440, 60 Hrtz, 32 bits, GTF) but i get the following responce

                          'The entered resolution expaned the maximum bandwith' (it's a translation from dutch, wont bore you with the original).

                          • 10. Re: Intel HD 4600 cannot display 2560x1440?

                            Dell U2713HM suport 2560x1440p only with DP and DVI-D DualLink

                            Intel 4600 suport 2560x1440p only with HDMI and DP (if is available onboard).


                            So DP is the only common option for 2560x1440p !

                            • 11. Re: Intel HD 4600 cannot display 2560x1440?



                              Is it a possibility to use a cable with DVI-D (dell side) and HDMI (computer side)?

                              Or doesn't this work

                              • 12. Re: Intel HD 4600 cannot display 2560x1440?

                                Maybe, but I think it's a very little chance to work with a mix cable DVI-D(DL)-HDMI (1.4), DP cable will work 100%.


                                But even with DP cable I have a problem. My Dell U2713HM don't go on stand-by. The screen is black, but not off, the led from the display and audio (AX510) are on. I think this could be a driver problem.

                                Next week a will return my DP cable and I will buy another one ( to eliminate a cable problem) and in this time I will try/search few drivers vers.

                                • 13. Re: Intel HD 4600 cannot display 2560x1440?

                                  Same issue here although I was able to get 2560 x 1440 @ 40Hz, 32 bit, CVT-RB to work using CustomModeApp.exe. It would be nice if it would just work without the hack though. I can't change the color depth at all even using the custom tool.


                                  Monoprice 27" IPS monitor (supports 2560 x 1440 @ 60Hz)

                                  New HDMI cable from Monoprice that supposedly supports 4K


                                  Newest Intel Graphics drivers


                                  ASRock Z87M Extreme4


                                  I have another older 17" monitor connected via DVI @ 1280x1024 - extended not cloned


                                  edit: no sound through HDMI though...

                                  • 14. Re: Intel HD 4600 cannot display 2560x1440?

                                    Hi guys, at this point, I would appreciate if you guys can post your graphics report here. Please make sure you have the latest bios and drivers in your computer. Also make sure the monitor drivers are installed.

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