4 Replies Latest reply on Jul 3, 2013 4:28 PM by sylvia_intel

    DX79SR Blue Screen


      About a month ago we sold a personal computer as follows:

      Motherboard Intel DX79SI

      CPU Intel I7-3970X

      Videocard NVidia Quadro K2000D

      Nr. 8 modulo RAM Corsair CMP16GX3M4X1866C9

      Nr. 1 SSD Hard disk OCZ Revodrive3 X2

      Bios version 0559

      Operating system Windows 7 Professional 64bit

      With this configuration we make a lot of tuning and stress test with the Extreme utility without problems, but we have a problem with the 4° dimm slot that is broken and we open an RMA for the Exchange.

      Our reseller send us  the model DX79SR as Exchange and now when we make the stress test our machine go in blue screen and restart.

      We try to update all the drivers and firmware and we try to change the operating system with Windows 8 PRO.

      Nothing is changed

        • 1. Re: DX79SR Blue Screen

          Hi Lpea,


          - Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.



          Please check under “event viewer” in order to identify what is causing this blue screen.


          Let me know.

          • 2. Re: DX79SR Blue Screen

            Hello Sylvia thank you for the reply. I talk yesterday with  G. Shekar and he open me an unit case with the id 8000719635 and i'm waiting for the reply. The error are always different and my bios settings are with the default settings

            • 3. Re: DX79SR Blue Screen

              tried to do as you suggest (Remove the CMOS battery and leave the system without it for about an hour) but nothing changed.


              By the way we have tried to analyze a crash log dump (with previous installation of Windows 7) using the Windows Driver Kit  (WDK) and the result is a problem with ntoskernel.exe.


              We have also tried to install WDK in Windows 8 installation and, analyzing the memory log dump, we got this result




              Nome registro: System






              Data:          28/06/2013 12.49.09



              ID evento:     1001



              Categoria attività:Nessuna



              Livello:       Errore



              Parole chiave: Classico



              Utente:        N/D



              Computer:      fbwks025






              Il computer è stato riavviato da un controllo errori. Controllo errori:
              0x00000019 (0x0000000000000003, 0xfffffa801db7c8f0, 0xeffffa801db7c8f0,
              0xfffffa801db7c8f0). I dettagli sono stati salvati in: C:\Windows\MEMORY.DMP.
              ID segnalazione: .



              XML evento:









              EventSourceName="BugCheck" />



                  <EventID Qualifiers="16384">1001</EventID>


















              SystemTime="2013-06-28T10:49:09.000000000Z" />






                  <Correlation />



              ProcessID="0" ThreadID="0" />









                  <Security />









              Name="param1">0x00000019 (0x0000000000000003, 0xfffffa801db7c8f0,
              0xeffffa801db7c8f0, 0xfffffa801db7c8f0)</Data>
















              • 4. Re: DX79SR Blue Screen


                Since you already open a service ticket, your local technical team will be handling this issue.