14 Replies Latest reply on Jul 31, 2013 12:17 PM by Diego_Intel

    Intel HD 4k, pixel clock limited by Samsung?

    BillSjo

      I have a problem that i didn't think I would encounter. My last laptop was an Asus ux51vz with Intel HD 4000/Nvidia GT 650m), managed to squeeze out 100hz in 1080p.

       

      Now, with my new Samsung Chronos 7 770z5e (Intel HD 4000/Radeon 8870m) I can't get it to work even though I use the exact same cables and monitor as before. HDMI -> DVI-D adapter -> DVI-D cable -> Acer 120hz capable monitor. What could be wrong here?

       

      I have tried to contact Samsung about it but they have no answers at all... You guys are my last hope. Is there any way to increase the pixel clock if that turns out to be the bottleneck?

       

      I want to try to add a custom resolution using Intel Control Panel's advanced settings, but I dont know what values I should add to get 100hz @ 1080p.

      I need values like sync width, active, light time, shutdown time, sync polarity, scanning freq, total. Any suggestions?

      Any thoughts in general?

       

      Some more information: Tried every third program like Powerstrip etc to fix this output issue, the second I touch the arrow to change pixel clock the screen goes light blue until I plug out the cable. (Not BSOD, just no picture).

       

      Thank you in advance,

      BillSjo

        • 1. Re: Intel HD 4k, pixel clock limited by Samsung?
          Diego_Intel

          Please provide the model and manufacturer of the TV that you are using.

           

          In addition, could you please post the graphics report generated in Intel(R) Graphics Media Accelerator control panel as explained here:

           

          Graphics — Intel´┐Ż Graphics Driver Report

           

          In addition, copy paste the dxdiag report generated in that system.

          • 2. Re: Intel HD 4k, pixel clock limited by Samsung?
            BillSjo

            Monitor: Acer GD245HQ

            DxDiag:

            System Information

            ------------------

            Time of this report: 6/28/2013, 14:44:33

               Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)

                       Language: Swedish (Regional Setting: Swedish)

            System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.

                   System Model: 770Z5E/780Z5E

                           BIOS: P04ABU.140.130604.SK

                      Processor: Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8076MB RAM

                      Page File: 5595MB used, 10673MB available

                    Windows Dir: C:\windows

                DirectX Version: DirectX 11

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

            System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                 DxDiag Version: 6.02.9200.16384 64bit Unicode

             

             

            ------------

            DxDiag Notes

            ------------

                  Display Tab 1: The file igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32 is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

                    Sound Tab 1: No problems found.

                    Sound Tab 2: No problems found.

                      Input Tab: No problems found.

             

             

            --------------------

            DirectX Debug Levels

            --------------------

            Direct3D:    0/4 (retail)

            DirectDraw:  0/4 (retail)

            DirectInput: 0/5 (retail)

            DirectMusic: 0/5 (retail)

            DirectPlay:  0/9 (retail)

            DirectSound: 0/5 (retail)

            DirectShow:  0/6 (retail)

             

             

            ---------------

            Display Devices

            ---------------

                      Card name: Intel(R) HD Graphics

                   Manufacturer: Advanced Micro Devices, Inc.

                      Chip type: Intel(R) HD Graphics Family

                       DAC type: Internal

                    Device Type: Full Device

                     Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_C0E6144D&REV_09

                 Display Memory: 5844 MB

               Dedicated Memory: 2062 MB

                  Shared Memory: 3782 MB

                   Current Mode: 1920 x 1080 (32 bit) (60Hz)

                   Monitor Name: Generic PnP Monitor

                  Monitor Model: Acer GD245HQ

                     Monitor Id: ACR0125

                    Native Mode: 1920 x 1080(p) (60.000Hz)

                    Output Type: HDMI

                    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

            Driver File Version: 9.17.0010.3190 (English)

                 Driver Version: 9.17.10.3190

                    DDI Version: 11

                 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

                   Driver Model: WDDM 1.2

            Graphics Preemption: DMA

            Compute Preemption: Thread group

              Driver Attributes: Final Retail

               Driver Date/Size: 5/20/2013 20:20:18, 12615680 bytes

                    WHQL Logo'd: No

                WHQL Date Stamp: None

              Device Identifier: {D7B78E66-4226-11CF-4673-ECE0B7C2C535}

                      Vendor ID: 0x8086

                      Device ID: 0x0166

                      SubSys ID: 0xC0E6144D

                    Revision ID: 0x0009

            Driver Strong Name: oem12.inf:cb0ae414c4a533dd:iIVBM1ML_PROXY:9.17.10.3190:pci\ven_8086&dev_0166

                 Rank Of Driver: 00E02001

                    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

                    DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

               Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                                 {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                                 {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                                 {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                   D3D9 Overlay: Supported

                        DXVA-HD: Supported

                   DDraw Status: Enabled

                     D3D Status: Enabled

                     AGP Status: Enabled

             

            Intel Driver Report

            Intel(R) HD Graphics 4000

             

            Report Date: 6/28/2013

            Report Time[hh:mm:ss]: 14:44:21

            Driver Version: 9.17.10.3190

            Operating System: Windows 8  (6.2.9200)

            Default Language: Swedish (Sweden)

            DirectX* Version: 11.0

            Physical Memory: 8076 MB

            Processor: Intel64 Family 6 Model 58 Stepping 9

            Processor Speed: 2395 MHz

            Vendor ID: 8086

            Device ID: 0166

            Device Revision: 09

             

             

            *   Processor Graphics Information   *

             

            Processor Graphics in Use: Intel(R) HD Graphics 4000

            Video BIOS: 0.5

            Current Graphics Mode: 1920 by 1080

             

             

            *   Devices Connected to the Graphics Accelerator   *

             

            Active Digital Displays: 1

            Non Active Notebook Displays: 1

              * Digital Display *

             

            Monitor Name: Generic PnP Monitor

            Display Type: Digital

            Gamma Value: 2,2

            DDC2 Protocol: Supported

             

            Maximum Image Size:

            Horizontal: 20,47 inches

            Vertical: 11,42 inches

             

            Monitor Supported Modes:

            640 by 480 (67 Hz)

            640 by 480 (75 Hz)

            640 by 480 (72 Hz)

            640 by 480 (60 Hz)

            720 by 400 (70 Hz)

            800 by 600 (72 Hz)

            800 by 600 (75 Hz)

            800 by 600 (56 Hz)

            800 by 600 (60 Hz)

            832 by 624 (75 Hz)

            1024 by 768 (75 Hz)

            1024 by 768 (70 Hz)

            1024 by 768 (60 Hz)

            1152 by 870 (75 Hz)

            1152 by 864 (75 Hz)

            1280 by 1024 (60 Hz)

            1280 by 800 (60 Hz)

            1280 by 1024 (75 Hz)

            1440 by 900 (75 Hz)

            1440 by 900 (60 Hz)

            1680 by 1050 (60 Hz)

            1920 by 1080 (60 Hz)

             

            Display Power Management Support:

            Standby Mode: Not Supported

            Suspend Mode: Not Supported

            Active Off Mode: Supported

             

            Raw EDID:

            00 FF FF FF FF FF FF 00 04 72 25 01 9D 7F 30 02

            17 14 01 03 80 34 1D 78 2A EE D5 A5 55 48 9B 26

            12 50 54 BF EF 80 71 4F 81 00 81 80 95 00 95 0F

            B3 00 D1 C0 01 01 02 3A 80 18 71 38 2D 40 58 2C

            45 00 09 25 21 00 00 1E 00 00 00 FD 00 38 78 1E

            8C 1D 00 0A 20 20 20 20 20 20 00 00 00 FC 00 41

            63 65 72 20 47 44 32 34 35 48 51 0A 00 00 00 FF

            00 4C 4B 44 30 57 30 31 35 34 33 30 30 0A 01 88

            02 01 04 00 FE 5B 80 A0 70 38 35 40 30 20 35 00

            09 25 21 00 00 1A A9 65 80 A0 70 38 3A 40 30 20

            35 00 09 25 21 00 00 1A 86 6F 80 A0 70 38 40 40

            30 20 35 00 09 25 21 00 00 1A 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0C

             

             

             

             

              * Built-in Display *

             

            Monitor Name: Generic PnP Monitor

            Display Type: Digital

            Gamma Value: 3,55

            DDC2 Protocol: Supported

             

            Maximum Image Size:

            Horizontal: 13,39 inches

            Vertical: 07,48 inches

             

            Monitor Supported Modes:

            1920 by 1080 (60 Hz)

             

            Display Power Management Support:

            Standby Mode: Not Supported

            Suspend Mode: Not Supported

            Active Off Mode: Supported

            • 3. Re: Intel HD 4k, pixel clock limited by Samsung?
              Diego_Intel

              Have you tried using a direct HDMI cable connection?

               

              Have you tried loading the latest drivers from Acer for this monitor?

              http://us.acer.com/ac/en/US/content/drivers

               

              In addition, check with Samsung for an updated BIOS for the system that you are using.

              1 of 1 people found this helpful
              • 4. Re: Intel HD 4k, pixel clock limited by Samsung?
                BillSjo

                Yes, I have tried those things. My humble opinion is that my intel hd 4k must be a limited version. Can you confirm that? My last intel hd 4k in an Asus Zenbook could force 100hz in 1080p, this one cant do over 60hz.

                 

                It there a way to get by this? How likely is my theory?

                 

                Best,

                Bill Sjoe

                • 5. Re: Intel HD 4k, pixel clock limited by Samsung?
                  Diego_Intel

                  Just to confirm the TV is 120 hz capable, so you are trying to set it to 1080 @ 120 hz or 1080 @ 100hz?

                  Are you getting the 1080 @120 hz, or the highest it shows is 60 hz?

                  • 6. Re: Intel HD 4k, pixel clock limited by Samsung?
                    BillSjo

                    The monitor is capable of 1080p @ 120hz, used it many times with those settings. My last Asus Zenbook with the HD 4000 could squeeze out 1080p @ 100hz with an adapter from HDMI to DVI-D. When I'm trying the exact same setup now with my Samsung 770z5e it doesn't seem to work.

                     

                    Im trying to use something like 100-120hz in 1080p, dont rellat matter as long as I can get a bit above 60hz like I'm used to.

                    Another strange thing, I can push this HD 4000 to 120hz in 1024*768, so I guess this is not a question of a 60hz limit, but a limitet pixel clock in my version.

                     

                    So, are there any possible limitations that Samsung (or you) could have implemented in my chipset? Is there a way to get past this? Can you imagine any reason why my HD 4000 could do 100hz before but not now?

                    • 7. Re: Intel HD 4k, pixel clock limited by Samsung?
                      Diego_Intel

                      Could you please attach a screenshot where you see 120hz in 1024*768?

                       

                      In addition, checking the specifications of the TV and the laptop, both of them should feature a HDMI port, in such case, have you tested using a directly HDMI connection?

                      • 8. Re: Intel HD 4k, pixel clock limited by Samsung?
                        BillSjo

                        20130702_194229.jpg

                        Here is me running at 120hz in 1024*768

                        I have tried HDMI, it doesn't get me further than this HDMI to DVI-D cable im on right now.

                        I know that my cable can transfer 1080p @ 100hz, so i don't think the problem is with the connection rather than some chipset or driver limitation. Any thoughts?

                         

                        I created a custom resolution to be able to select this.

                        • 9. Re: Intel HD 4k, pixel clock limited by Samsung?
                          Diego_Intel

                          So, you created a custom resolution to be able to select 120hz in 1024*768?

                          • 10. Re: Intel HD 4k, pixel clock limited by Samsung?
                            BillSjo

                            Yes, but it won't work for 1080p @ 100hz. I have used the very same monitor and cables for 1080p 100hz for over two years. Then with a Optimus configuration GT 650M/HD 4000.

                             

                            What do you advice me to do? Any tool/software that might come in handy?

                            • 12. Re: Intel HD 4k, pixel clock limited by Samsung?
                              BillSjo

                              Nope, no driver seemed to fix the problem. Any suggestions?

                              • 13. Re: Intel HD 4k, pixel clock limited by Samsung?
                                Diego_Intel

                                Let me further investigate on this and get back to you as soon as possible

                                • 14. Re: Intel HD 4k, pixel clock limited by Samsung?
                                  Diego_Intel

                                  I was trying to check for the provided model number GD245HQ. However it is not on Acer's website. Is it possible the GN245HQ?

                                   

                                  Could you please specify if you are running the TV in standard  mode, or in 3D mode?