1 Reply Latest reply on Jun 24, 2013 11:01 AM by kevin_intel

    Driver keeps crashing photoshop.

    Baniita

      Crossposted on http://forums.adobe.com/thread/1238449


      My driver is up to date according to the HP website:
      Intel High-Definition (HD) Graphics Driver2010-12-03 , Version:8.15.10.2189, 78.05M
      It's really old, but HP isn't updating it. I've tried uninstalling it and reinstalling it. Moot point.
      The driver is compatible with OpenGL.

       

      I also tried this driver, but apparently it's not compatible.

       

      The AMD driver on the HP website doesn't install properly even with Intel driver disabled/uninstalled, and doesn't do anything.

       

      Additional info/things I've tried:

      Processor: Intel Core i5 CPU M 450 @ 2.40GHZ 2.40 GHz
      RAM: 4GB
      System type: 64-bit

      No third-party plug-ins.

      60% memory available to Photoshop.

      Photoshop is updated to the latest version.
      Windows is updated (I spent a freggin day trying to figure that out because updates were frozen, and then spent 3 hours trying to figure out why F8 wouldn't bring up advanced boot options so I can delete old update logs so I can update windows so I can get photoshop working--TO NO AVAIL)

      GPU support option is greyed out, so it's already turned off.

       

      When it crashes, all Windows says is "Adobe Photoshop CS6 has stopped working".

       

      -<ProblemSignatures>

      <EventType>APPCRASH

      <Parameter0>Photoshop.exe

      <Parameter1>13.0.1.0

      <Parameter2>5022da9d

      <Parameter3>aticfx64.dll

      <Parameter4>8.17.10.1083

      <Parameter5>4e3a239e

      <Parameter6>c0000005

      <Parameter7>000000000003c33f

       

      (I've been told it's an ATI/AMD driver that keeps crashing, and I don't understand! I don't have an ATI/AMD driver!)

       

      Photoshop error log..