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    Deskside service call statistics

    jstandi

      I see all the ROI numbers, and they look very good. Can you give me typical or average data for number of deskside service calls per PC per year, before vPro and then after? Typically we've seen about 2 per year, excluding IMACs, but I don't know how this stacks up with other older PC's that lack remote support, and then I don't know how to project with vPro, although one articlae says to expect an 80% reduction in deskside calls.

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