4 Replies Latest reply on Jun 10, 2013 6:43 PM by RachelDiaz_

    begging for help...


      alot to read i know.

      I have been having problems with my graphics card/chip for a long time. my computer is an hp envy m6 windows 8 64-bit, & the graphics card is intel hd graphics 4000, and it's a piece of crap. i play the sims 3, but i bought a new one that requires good graphics, & it crashed my game. it turns out the problem was that i needed to update the graphics, so when i tried to it told me i couldn't because it'll cause technical problems with my computer. so i gave up, and played. it went away, but started again. so i used this link Graphics & Game troubleshooting with Intel graphics products

      & it said in update your game to uninstall the driver and reinstall with windows update, so i uninstalled but now, when i try to install again, it doesn't let me. it fails when i try. HELP ME?

        • 1. Re: begging for help...

          ALSO, i am trying to install graphics adapter wddm1.1 ....

          • 2. Re: begging for help...

            Please provide the dxdiag report from that system. To get the report, go to start, type dxdiag, then press enter, once the DirectX* Diagnostic opens, click on save all this information, then open that file and copy paste here the information provided there.

            • 3. Re: begging for help...


              System Information


              Time of this report: 6/10/2013, 20:39:18

                     Machine name: RACHEL

                 Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505)

                         Language: English (Regional Setting: English)

              System Manufacturer: Hewlett-Packard

                     System Model: HP ENVY m6 Notebook PC

                             BIOS: F.25

                        Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz (4 CPUs), ~2.5GHz

                           Memory: 8192MB RAM

              Available OS Memory: 8088MB RAM

                        Page File: 3840MB used, 5463MB available

                      Windows Dir: C:\Windows

                  DirectX Version: DirectX 11

              DX Setup Parameters: Not found

                 User DPI Setting: Using System DPI

              System DPI Setting: 96 DPI (100 percent)

                  DWM DPI Scaling: Disabled

                   DxDiag Version: 6.02.9200.16384 64bit Unicode




              DxDiag Notes


                    Display Tab 1: No problems found.

                      Sound Tab 1: No problems found.

                        Input Tab: No problems found.




              DirectX Debug Levels


              Direct3D:    0/4 (retail)

              DirectDraw:  0/4 (retail)

              DirectInput: 0/5 (retail)

              DirectMusic: 0/5 (retail)

              DirectPlay:  0/9 (retail)

              • 4. Re: begging for help...

                Please try using the driver that is posted here:

                Driver version


                If you have any issues installing that driver, please write down the full error message as you see it in the screen and let us know what it says.