9 Replies Latest reply on Sep 16, 2013 4:26 PM by joe_intel

    X25-E 64 Gb and mac os x 10.8.3(10.8.4)

    poxid

      Hello, one year ago i bought two x25-e to my macs(mac mini, imac) and after latest upgrade mac os x my mac did not boot, i tried everything but it did not help me.

      I wrote about this problem in apple support communities Can't boot after installing 10.8.3: Apple Support Communities ; someone fixed this problem with firmware upgrade(x25-m and more) but x25-e does not have any new firmware...

      What shall i do? Will i need to buy new ssd?

        • 1. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
          joe_intel

          Hello poxid,

           

          Do you have the firmware 8850 already installed? If not, you may first perform a secure erase or low level format on the drive and then try updating the firmware with the Intel® SATA Solid-State Drive Firmware Update Tool.

           

          https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18363

           

          Also, is this issue happening with both Apple systems?

          • 2. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
            poxid

            Hello joe,

             

            I have already installed 8860(045C8860, is it correctly?), look at this:

            07062013273.jpg

            and after upgrade to 10.8.4 (combo from 10.8.2), i've got error:

            07062013274.jpg

            Hardware Overview:

              Model Name: iMac

              Model Identifier: iMac12,2

              Processor Name: Intel Core i7

              Processor Speed: 3,4 GHz

              Number of Processors: 1

              Total Number of Cores: 4

              L2 Cache (per Core): 256 KB

              L3 Cache: 8 MB

              Memory: 16 GB

              Boot ROM Version: IM121.0047.B1F

              SMC Version (system): 1.72f2

              Serial Number (system): DGKGK199DHJW

              Hardware UUID: 6D71B6BB-57DC-5605-96D9-36C8870985C3

             

            SSDSA2SH064G1GC INTEL:

              Capacity: 64,02 GB (64 023 257 088 bytes)

              Model: SSDSA2SH064G1GC INTEL                  

              Revision: 045C8860

              Serial Number: CVEM119300C0064KGN 

              Native Command Queuing: Yes

              Queue Depth: 31

              Removable Media: No

              Detachable Drive: No

              BSD Name: disk2

              Medium Type: Solid State

              TRIM Support: No

              Bay Name: SSD

              Partition Map Type: GPT (GUID Partition Table)

              S.M.A.R.T. status: Verified

             

            Yes, it happens with both Apple systems.

            Problem with mac mini i can show only at monday or tuesday.

            • 3. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
              joe_intel

              Since you already have the latest Intel® SSD firmware version installed and the issue started after the Mac OS update you may want to contact Apple for further assistance.

               

              In case you want to verify if the Intel® SSDs are working properly then we suggest you to test them with a different (non Apple) system. In Windows* you may use the Intel(R) SSD Toobox.

              • 4. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
                poxid

                x25-e are working fine(i've got bootcamp with windows 7), apple made some critical change in sata driver and i'm thinking ssd need new sata compatible firmware(many people fixed this problem with new firmware). I wrote about this problem in apple support communities but apple did not fix it.

                • 5. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
                  joe_intel

                  Perhaps in this case you may want to contact Apple support directly and escalate the issue with them.

                  • 6. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
                    SixxCatt

                    Hi, I have the same issue with my mac mini and X25E drive -> it seems that whatever solved the issue on the x25-m drives should be implemented to x25-e. I have also tried various recovery actions but none worked. Thanks!

                    • 7. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
                      poxid

                      Hi, i bought samsung ssd 840 pro and it works fine, after upgrade to 10.8.4 i don't see intel x25-e ssd:

                      diskutil list

                      /dev/disk0

                         #:                       TYPE NAME                    SIZE       IDENTIFIER

                         0:      GUID_partition_scheme                        *256.1 GB   disk0

                         1:                        EFI                         209.7 MB   disk0s1

                         2:                  Apple_HFS ssd                     228.3 GB   disk0s2

                         3:                 Apple_Boot Recovery HD             650.0 MB   disk0s3

                      ls /dev/disk*

                      /dev/disk0    /dev/disk0s1  /dev/disk0s2  /dev/disk0s3

                       

                      Screen Shot 2013-07-31 at 10.22.32.png

                      it is terrible.

                      • 8. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
                        SixxCatt

                        Any updates on this? If the issue was resolved by a new firmware for the X-25m, why there is no X-25e firmware update available? Cant someone from Intel help with this?

                        • 9. Re: X25-E 64 Gb and mac os x 10.8.3(10.8.4)
                          joe_intel

                          Please note that in regards of compatibility with Apple* products only the system manufacturer can provide a list of validated products for their systems.

                           

                          Due to the fact that such change was originated by the system manufacturer and the drives are in End of Life status we highly recommend contacting them for follow up on this issue.

                           

                          Bear in mind that none of the firmware updates have been released to specifically address an issue with Apple* systems based on the Intel® SSD Firmware Update Tool release notes.

                           

                          I am sorry for the inconvenience.

                           

                          Intel� High Performance Solid-State Drive; Will the Intel� SSD work in my MacBook?