Intel HD Graphics 4000 Blu-ray problem

[Dde_S1]

lay dr Hello guys,

I hope you could help me with my problem..

I have an ASUS N76V laptop. There is no blu-ray player in it.

So I bought an extern blu-ray player.

After I installed the blu-ray player. I can run a check if my laptop

is compatible. It's called Cyberlink BD Advisor.

Almost everything passes the test. except the drivers.

I already installed the latest drivers. Still can't play blu-rays with my blu-ray player. Could anybody help me?

Is there a driver coming who makes this compatible?

Hope to hear from you soon,

Regards,

Dirk

[BLogs]

I have the same problem with a Samsung N510R5E.

I've installed the latest drivers from Samsung...still fails.

[Dde_S1]

Thanks for your reply. I hope they can solve our problem.

[DArce]

ddes, could you please provide the model of the Bluray player that you are using? And the versions of the drivers that you have tested with?

asichacker, could you please provide the model of the system being used, driver versions installed for video and bluray players?

Additionally, both of you, please provide the version of the of the software that you are using to play the Bluray and post here the dxdiag report from the system affected. To get the report, check on start menu, type dxdiag, enter and press on save all this information.

[BLogs]

I am using a Samsung NP510R5E-A02UB laptop with an LG CP40NG10 USB 2.0 Blu-ray player.

The driver is from Samsung's site 9.17.10.3875

[DArce]

ASIChacker, could you please install the latest HECI driver that was posted by your computer manufacturer? This is posted here:

http://www.samsung.com/us/support/owners/product/NP510R5E-A02UB http://www.samsung.com/us/support/owners/product/NP510R5E-A02UB

Also, please try the latest generic driver we provide in our web site:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&ProdId=3712&LineId=1100&FamilyId=39 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&ProdId=3712&LineId=1100&FamilyId=39

And finally, please check with Samsung for an updated version of the BIOS installed in your system.

Furthermore, please specify that software that you are using to play Bluray and attach the dxdiag report from that system

[Dde_S1]

Hi,

I'm using a LG CP40NG10 blu ray player.

My drivers are

Graphics Card Driver : 9.17.10.2828

Regards,

Dirk

[DArce]

des, test using the latest video driver provided by Asus* for your system. They are posted here:

https://www.asus.com/Notebooks_Ultrabooks/N76VZ/# support_Download_30 https://www.asus.com/Notebooks_Ultrabooks/N76VZ/# support_Download_30

Also install the latest Intel Management Engine Interface posted there too.

If the issue persists, please provide the version of the of the software that you are using to play the Bluray and post here the dxdiag report from the system affected. To get the report, check on start menu, type dxdiag, enter and press on save all this information.

[Dde_S1]

Oké. Here is my dxdiag. I have installed intel management. That program told me to install the latest

drivers. so now I have the latest drivers I guess. But I still have the same problem.

I can also post my log from Cyberlink BD Advisor.

------------------

System Information------------------Time of this report: 6/12/2013, 22:25:12 Machine name: DIRK Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130410-1505) Language: English (Regional Setting: English)System Manufacturer: ASUSTeK COMPUTER INC. System Model: N76VJ BIOS: N76VJ.202 Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 CPUs), ~2.4GHz Memory: 6144MB RAMAvailable OS Memory: 6030MB RAM Page File: 2046MB used, 5007MB available Windows Dir: C:\Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 120 DPI (125 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.

--------------------

DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)

---------------

Display Devices--------------- Card name: Intel(R) HD Graphics 4000 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14771043&REV_09 Display Memory: 1664 MB Dedicated Memory: 32 MB Shared Memory: 1632 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Algemeen PnP-beeldscherm Monitor Model: unknown Monitor Id: CMO1720 Native Mode: 1920 x 1080(p) (60.010Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32Driver File Version: 9.17.0010.2875 (English) Driver Version: 9.17.10.2875 DDI Version: 11 Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.2Graphics Preemption: DMA Compute Preemption: Thread group Driver Attributes: Final Retail Driver Date/Size: 6/12/2013 19:05:59, 12615168 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4226-11CF-1174-7A34B4C2C435} Vendor ID: 0x8086 Device ID: 0x0166 SubSys ID: 0x14771043 Revision ID: 0x0009 Driver Strong Name: oem96.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2875:pci\ven_8086&dev_0166&subsys_14771043 Rank Of Driver: 00E00001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/...

[DArce]

ddes, according to the report you have just provided, you are still not using the latest video driver in our web site. This is posted at:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&ProdId=3712&LineId=1100&FamilyId=39 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=3rd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4000&ProdId=3712&LineId=1100&FamilyId=39

The driver version should be 15.31.9.64.3165 (9.18.10.3165).

Another thing you should check, is that Cyberlink BD Advisor is able to detect that USB Bluray player in order to use their software.

[Dde_S1]

Hi, thanks for your reply. didn't know you already replied. because i didn't got a notification by e-mail.

I tried to install the latest driver. But I got an error.

Oké that's in dutch. But it is saying it is not validated for this pc. Ask supplier for the right drivers.

Installation will be closed

[Dde_S1]

I managed to get my error in english. So its easier for you to know what it is.

[DArce]

Thank you ddes.

Please be aware that we provide generic drivers that have not been developed or tested specially for your system.

If you still need to use the generic drivers, you can try to force the generic driver by uninstalling the driver that was provided by your laptop manufacturer, this is done through the Control Panel, go to programs and features. Then locate any entry similar to Intel® Graphics Media Accelerator or video driver and remove it. After that, restart your system and try to install the generic driver again.

You can also try to force the driver with the instructions on this site:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

For this use the zip file posted on the same URL I gave you

[Dde_S1]

Ok. I have uninstalled my drivers and now I have the latest driver (9.18.10.3165).

I plugged in my blu-ray driver. But I still got the same problem.

This is the error .>>

On other pc's and laptops

the blu-ray disc works and plays.

Regards,

Dirk.

Thanks so far, now I have at least the latest drivers

[DArce]

That seems to be related to the format of the disc not a problem indicating issues with the video driver.

Try changing the DVD format/region using the information posted here:

http://technet.microsoft.com/en-us/library/cc757394%28WS.10%29.aspx Change region settings for DVD drives: Management Services

[Dde_S1]

It is an issue with video driver. DVD is working on other pc and laptop. But not on my laptop.

The problem should be there as well, if it was a problem with the disc.

I have tried changing dvd region.. It didn't help. I'm very disappointed. Intel has good motherboards, but

Intel onboard graphics card is crap. I do recommend everybody not to buy a laptop with Intel onboard graphics card.

I hope you do have a solution. By the way there was a new driver. I updated my laptop with the newest driver and still got the problem.

Regards,

Dirk

[DArce]

What is the driver version that is being used by now?

Has anything changed on what is installed in the system since your last reply in July?