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HD graphics freeze ...

PFros
Beginner
1,783 Views

Hi,

I have an HP probook 4330s with windows xp pro 32,

I updated bios, system and driver,

I downloaded the last intel graphics driver 14.51.11.5439,

And sometimes the laptop crash like this http://www.frossard-csi.fr/Images/HP_PB4330S_Display.jpg http://www.frossard-csi.fr/Images/HP_PB4330S_Display.jpg

It´s hazardous ...

HP does not find the problem ...

I thinks this is the graphic driver,

I try to find another driver compatible with my HD graphics 3000 ....

Intel have another serie of driver for this HD graphics 3000 ?

Thanks.

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5 Replies
Kevin_M_Intel
Employee
651 Views

Hello Pfrossard,

I understand you are having problems with the Graphics driver in your computer.

Please be aware that we provide generic drivers that have not been developed or tested specially for your system. Each motherboard, laptop or Original Equipment Manufacturer can add, remove and change features on the video controllers they implement on their systems. Therefore they provide customized drivers to support such changes. So we always recommend using the latest drivers provided directly by your motherboard or Original Equipment Manufacturer.

If you have already tried the latest driver from your computer manufacturer and would like to try instead the generic Intel graphics driver, you may download the latest generic driver from the Intel Download Center:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22630&lang=eng&OSVersion=Windows%207%20%2832-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

As mentioned before, this is a generic driver. You can also try downloading the previous driver version in case this one does not work properly in your computer at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22373&lang=eng&OSVersion=Windows%207%20%2832-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

Thanks.

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PFros
Beginner
651 Views

Hi,

Thank you very much to reply,

I cheched the two last driver for XP but without success,

The links you give me are for Vista, 7 or 8 not for XP !

Do you have an universal driver (or lightweight) supporting HD graphics 3000 ?

Maybe, Mircosoft have a driver ?

Thanks.

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Kevin_M_Intel
Employee
651 Views
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PFros
Beginner
651 Views

Hi,

Yes, I installed this driver and the previous with the same problem ...

Now, I uninstalled the driver and the laptop works from one week without problem ...

That's why I looking for a new driver for my HD graphics 3000,

Have you an idea ?

Thanks.

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Kevin_M_Intel
Employee
651 Views

Hello Pfrossard,

The driver version 3062 provided before is the latest generic driver we have from our side. At this point since you have tested our drivers and you are still having the same problem, I recommend you contacting the computer system manufacturer so that they can provide the driver that has been designed specifically for your computer.

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