1 Reply Latest reply on May 17, 2013 10:46 AM by mcbsys

    Why is time "Unknown" in vPro log?

    mcbsys

      Hi,

       

      I'm trying to get access to a remote machine. It's a Lenovo M55p with vPro in Small Business mode. I can access the vPro web interface, and I can turn the computer off and on, but the computer apparently does not finish booting because I cannot get to my in-band remote control tool (LogMeIn). The last time the computer was online was May 6 at about 6:45am.

       

      When I look at the event log in the vPro web interface, I see that vPro stopped knowing what time it is after May 5:

       

      vPro Log.png

      Any idea what is going on with this machine? It's possible that it lost power for a couple days (I was unable to access even vPro at first). Maybe the CMOS battery was low and when it lost power, it lost time? But when I cycle power, the last message I see is "Starting operating system boot process," so I don't understand why the machine won't come up.

       

      Thanks,

       

      Mark Berry

      MCB Systems

        • 1. Re: Why is time "Unknown" in vPro log?
          mcbsys

          I had someone go on site and confirmed that the machine did come up but that the system clock was off (showing a date in 2001). No doubt the CMOS battery has died. Once he manually set the clock to the correct date and time and rebooted, I again see the date and time in the vPro logs. Why it wasn't showing the 2001 date in the logs, I don't know--maybe it won't allow dates to go backwards, or maybe it knows that the battery is dead. Would be nice if it provided a way to set the CMOS clock, but I don't see that option.

           

          Also, the last message in the vPro log when rebooting is "Starting operating system boot process," so that is the normal behavior.

           

          Mark Berry

          MCB Systems

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