2 Replies Latest reply on May 15, 2013 7:42 AM by kevin_intel

    MacBook Air and HD 4000 Black Screen (WIN 7)

    David.C

      Hello,

      I currently have a user with a BRAND NEW Macbook Air 13 inch who is having an issue where after the Windows 7 black screen where it says "Starting Windows", it will make the noise and go to a black screen forever.

       

      A week or two ago, I updated the drivers and it fixed the issue, but this past weekend, the issues came back. The error in Device Manager for the HD 4000 is as follows: "Windows has stopped this device because it has reported problems. (Code 43)".

       

      I do not want to have to continually install these drivers for this, but here is the kicker, we purchased 2 of these at the same time, and the other is not having this issue at all.


      How can I go about fixing this?