Hello dog_k9, On this case I suggest you to perform a secure erase at the Solid State Drive since this option will set the Solid State Drive back to factory settings and might solve the problem you describe.You can try the following options:
Download the Intel(R) Solid State Drive toolbox, install the Solid State Drive as a secondary hard disk drive using a SATA port and use the secure erase option, you can download the toolbox from the following link:
If you cannot connect the Solid State Drive as a secondary hard disk drive you might want to use a bootable CD with a tool that allow you perform a secure erase using commands from the bootable CD.
You can try one of the following options:
With one problem,
121-126 Reserved For Expanded Supported and Enabled Settings 127 Obsolete 128 Security Status Bit 15:9 - Reserved 0 Bit 8 - Master Password Capability 0 Bit 7:6 - Reserved 0 Bit 5 - Enhanced Security Erase Supported 1 Bit 4 - Security Count Expired 0 Bit 3 - Security Frozen 0 Bit 2 - Security Locked 1 Bit 1 - Security Enabled 1 Bit 0 - Security Supported 1
As you can see the Bit 1 and 2 is enabled
I am sorry to know about this issue. The only way to gain access to the drive again is by entering the password used to protect it, in the same system model where the password was set for the first time.
Message was edited by: Joe_Intel
Is it possible to send it to intel to get the drive unlocked?
We do not provide such service as there is no way to unlock it other than the method mentioned above.