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Intel 945GM - Extended Desktop no longer working

idata
Employee
11,355 Views

I have an HP dv6000 laptop with the intel 945GM graphics adaptor, running windows XP.

Originally I Vista machine, I have had XP running on it well for over a year or so, and the exteneded desktop aspect worked very well.

Last week XP decided to throw a wobbler on me & eventually had to reinstall it. Unfortunately, now the extended desktop doesn't work any more, and I very much need it for the work I do.

I am currently using the 945 drivers from your intel site, and have also tried the XP drivers from HP, and laterly - in some desperation - the Vista drivers for my machine from HP. I've tried uninstalling the drivers, rebooting, and then re-installing, but with no success. The "Dual Display Clone" option works fine from the Intel "Graphics Properties..." dialog, but the extended desktop option does not.

Ideas or suggestions welcome. Is there a utility that more effectively uninstalls graphics card drivers so that I could get back to a "virgin" install of your 945 drivers?

Thanks for any help,

Duncan.

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48 Replies
idata
Employee
2,304 Views

What's also very puzzling is that the "dual desktop" display works just fine, but the extended desktop does not.

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idata
Employee
2,304 Views

I am also experiencing the same problem. This has always worked before but, for some reason, has now stopped working. Has it been broken by a Microsoft Update?

Here's an output of the Intel Graphics Media information:

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/26/2009

 

Report Time[hr:mm:ss]: 14:36:18

 

Driver Version: 6.14.10.4926

 

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

 

Default Language: English

 

DirectX* Version: 9.0

 

Physical Memory: 3574 MB

 

Minimum Graphics Memory: 8 MB

 

Maximum Graphics Memory: 384 MB

 

Graphics Memory in Use: 12 MB

 

Processor: x86 family 6 Model 15 Stepping 11

 

Processor Speed: 2194 MHZ

 

Vendor ID: 8086

 

Device ID: 2A02

 

Device Revision: 0C

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family

 

Video BIOS: 1588.2

 

Current Graphics Mode: 1400 by 1050 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Non Active Monitors: 1

 

Non Active Notebook Displays: 1

 

* Monitor *

Monitor Name: Plug and Play Monitor

 

Display Type: Analog

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 14.0 inches

 

Vertical: 11.0 inches

 

Monitor Supported Modes:

 

640 by 480 (60 Hz)

 

640 by 480 (75 Hz)

 

720 by 400 (70 Hz)

 

800 by 600 (60 Hz)

 

800 by 600 (75 Hz)

 

1024 by 768 (60 Hz)

 

1024 by 768 (75 Hz)

 

1152 by 864 (75 Hz)

 

1280 by 1024 (60 Hz)

 

1280 by 1024 (75 Hz)

 

Display Power Management Support:

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

* Notebook *

Monitor Name: Plug and Play Monitor

 

Display Type: Digital

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

1400 by 1050 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Not Supported

 

* SDVO Encoder Report *

** Encoder 1 **

 

Vendor ID: Silicon Image

 

Device ID: 170

 

Device Revision: 3

 

Major Version: 1

 

Minor Version: 1

* Other names and brands are the property of their respective owners.

Any help appreciated...

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idata
Employee
2,304 Views

Good Idea to post the Video Information. I am pasting mine below:

I don't think mine was a windows update, although I couldn't rule that out for certain. For me it happened when I had to wipe & reload the machine, including windows & all other updates - last week - 19 or 20th May. It had worked the week before that - for certain on the 12th of May. The machine itself is an HP Pavilion dv6247ca Laptop. Here is the information from the intel drivers:

----------------

Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date: 05/26/2009

Report Time[hr:mm:ss]: 07:41:09

Driver Version: 6.14.10.4926

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

Default Language: English

DirectX* Version: 9.0

Physical Memory: 2037 MB

Minimum Graphics Memory: 8 MB

Maximum Graphics Memory: 128 MB

Graphics Memory in Use: 10 MB

Processor: x86 family 6 Model 14 Stepping 8

Processor Speed: 1729 MHZ

Vendor ID: 8086

Device ID: 27A2

Device Revision: 03

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 945 Express Chipset Family

Video BIOS: 1284

Current Graphics Mode: 1280 by 800 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

Non Active Monitors: 1

Non Active Notebook Displays: 1

* Monitor *

Monitor Name: Plug and Play Monitor

Display Type: Analog

Gamma Value: 2.20

DDC2 Protocol: Supported

Maximum Image Size: Horizontal: 14.0 inches

Vertical: 11.0 inches

Monitor Supported Modes:

640 by 480 (60 Hz)

640 by 480 (75 Hz)

720 by 400 (70 Hz)

800 by 600 (60 Hz)

800 by 600 (75 Hz)

1024 by 768 (60 Hz)

1024 by 768 (75 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 1024 (75 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

* Notebook *

Monitor Name: Plug and Play Monitor

Display Type: Digital

Gamma Value: 2.20

DDC2 Protocol: Supported

Maximum Image Size: Horizontal: Not Available

Vertical: Not Available

Monitor Supported Modes:

1280 by 800 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

* Other names and brands are the property of their respective owners.

----------

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idata
Employee
2,304 Views

I have the same problem on a Dell D530 with the GM965 chipset. About three weeks ago the extended desktop quit working, I use it everyday and on power up one day I only had one monitor. Installed the newest driver from Dell, that didn't fix it. Installed the newest driver from Intel, that didn't fix it. Re-installed the newest Dell driver. Below is video info as well. I have tried system restores, upgraded to XP SP3, updated everything else I could think of, BIOS, etc.

Also in the picture below you will notice that the message "Can't find requested string." displays where the tabs should be, when in the extended desktop mode. Tabs display properly in any other video mode

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/27/2009

 

Report Time[hr:mm:ss]: 10:05:15

 

Driver Version: 6.14.10.4926

 

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

 

Default Language: English

 

DirectX* Version: 9.0

 

Physical Memory: 3574 MB

 

Minimum Graphics Memory: 8 MB

 

Maximum Graphics Memory: 384 MB

 

Graphics Memory in Use: 11 MB

 

Processor: x86 family 6 Model 15 Stepping 13

 

Processor Speed: 1994 MHZ

 

Vendor ID: 8086

 

Device ID: 2A02

 

Device Revision: 0C

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family

 

Video BIOS: 1588.2

 

Current Graphics Mode: 1280 by 1024 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Non Active Monitors: 1

 

Non Active Notebook Displays: 1

 

* Monitor *

Monitor Name: ViewSonic VG930m-3

 

Display Type: Analog

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 14.0 inches

 

Vertical: 11.0 inches

 

Monitor Supported Modes:

 

640 by 480 (60 Hz)

 

640 by 480 (67 Hz)

 

640 by 480 (72 Hz)

 

640 by 480 (75 Hz)

 

720 by 400 (70 Hz)

 

800 by 600 (56 Hz)

 

800 by 600 (60 Hz)

 

800 by 600 (72 Hz)

 

800 by 600 (75 Hz)

 

832 by 624 (75 Hz)

 

1024 by 768 (60 Hz)

 

1024 by 768 (70 Hz)

 

1024 by 768 (75 Hz)

 

1152 by 864 (75 Hz)

 

1152 by 870 (75 Hz)

 

1280 by 960 (60 Hz)

 

1280 by 1024 (60 Hz)

 

1280 by 1024 (75 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Supported

 

* Notebook *

Monitor Name: Plug and Play Monitor

 

Display Type: Digital

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

1400 by 1050 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Not Supported

 

* SDVO Encoder Report *

** Encoder 1 **

 

Vendor ID: Silicon Image

 

Device ID: 170

 

Device Revision: 3

 

Major Version: 1

 

Minor Version: 1

* Other names and brands are the property of their respective owners.

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idata
Employee
2,304 Views

my system was fine until yesterday, then i got the cant find requested string messge and i can no longer use extended desktop

Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date: 05/27/2009

Report Time[hr:mm:ss]: 14:49:14

Driver Version: 6.14.10.4926

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

Default Language: English

DirectX* Version: 9.0

Physical Memory: 2038 MB

Minimum Graphics Memory: 8 MB

Maximum Graphics Memory: 128 MB

Graphics Memory in Use: 13 MB

Processor: x86 family 6 Model 14 Stepping 8

Processor Speed: 1995 MHZ

Vendor ID: 8086

Device ID: 27A2

Device Revision: 03

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 945 Express Chipset Family

Video BIOS: 1313

Current Graphics Mode: 1680 by 1050 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

Non Active Notebook Displays: 1

* Notebook *

Monitor Name: ThinkPad Display 1024x768

Display Type: Digital

Gamma Value: 2.20

DDC2 Protocol: Supported

Maximum Image Size: Horizontal: Not Available

Vertical: Not Available

Monitor Supported Modes:

640 by 480 (60 Hz)

800 by 600 (60 Hz)

1024 by 768 (50 Hz)

1024 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

* SDVO Encoder Report *

** Encoder 1 **

Vendor ID: Chrontel

Device ID: 60

Device Revision: 6

Major Version: 1

Minor Version: 1

* Other names and brands are the property of their respective owners.

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idata
Employee
2,131 Views

My Dell 620 displays the same "Can't find requested string" message; however, if I select anything in the display the message appear fine.

Given that, I don't believe the issue is related to the applications resource files. I believe there is a corruption in the data structure used to save the configuration. I have compared my INTEL registry entries to a friends and found minimally differences. I will continue to explore this hypothesis.

Another clue; I can not set the resolution of my second monitor, It defaults back to VGA resolution.

Intel can you tell us where this information is stored?

Are there other registry entries that this application check before entering extended desktop mode?

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idata
Employee
2,131 Views

I have Fujitsu Siemens Amilo Pro V3505 with same problem. got problem with "Can't find requested string", with blue screeen in atempts to solve the problem with driver reinstall and similar.

I have been using extended display for three years and this problem started one week ago.

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idata
Employee
2,304 Views

I am having the exact same issue on a Dell D630, with the 965 Chipset on XP Pro.

Extended desktop was working fine this morning, I unchecked extend desktop to run-around town, came back (have not even powered off, been in hibernation) and I could not recheck extend desktop. Nothing I have been able to do has been able to restore the functionality. Uninstalled drivers/monitors/adapters from Hardware manager. Reinstalled drivers from both Dell's site, and slightly new versions directly from the intel site, as well as trying the older version from Dell that was still in my drivers directory on the laptop. Tried on/off docking station (both of which worked before this morning in multiple locations). Control panel changes slightly with different versions, but all exhibit the same problem. No updates that I can tell occurred recently. All attempts/variations of three different driver versions have failed (registry cleans/reboots in between attempts) and all have the same problem. All of the intel control panel versions also have the exact same scenario as described in other posts here with the missing strings of text, and Mirror display works, second display only works, extended does not, and the 'Cannot find not string. and cannot find string.' verbiage appears in the Intel video manager when extended display is attempted. All other modes work, and do not contain that string. I even tried to manually install the drivers from the driver directory and bypass the intel mgt. ap/install hoping to get to the point of allowing windows to directly control the extended desktop feature w/o the ap 'in the way'..... but it installed the intel mgt. software anyway.

Windows display manager immediately unchecks the 'extend my display' checkbox and reverts back to showing the 2nd monitor as unused. The intel manager appears to set it up, nothing displays on the second monitor, and if you close/re-open the control panel, it has reverted back as well.

Hopefully.. somebody figures something out....

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/27/2009

 

Report Time[hr:mm:ss]: 19:27:44

 

Driver Version: 6.14.10.4926

 

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

 

Default Language: English

 

DirectX* Version: 9.0

 

Physical Memory: 3573 MB

 

Minimum Graphics Memory: 8 MB

 

Maximum Graphics Memory: 384 MB

 

Graphics Memory in Use: 11 MB

 

Processor: x86 family 6 Model 23 Stepping 6

 

Processor Speed: 2493 MHZ

 

Vendor ID: 8086

 

Device ID: 2A02

 

Device Revision: 0C

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 965 Express Chipset Family

 

Video BIOS: 1588.0

 

Current Graphics Mode: 1280 by 1024 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Active Monitors: 1

 

Non Active Notebook Displays: 1

 

* Monitor *

Monitor Name: Plug and Play Monitor

 

Display Type: Analog

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 14.0 inches

 

Vertical: 11.0 inches

 

Monitor Supported Modes:

 

640 by 480 (60 Hz)

 

640 by 480 (67 Hz)

 

640 by 480 (72 Hz)

 

640 by 480 (75 Hz)

 

720 by 400 (70 Hz)

 

800 by 600 (56 Hz)

 

800 by 600 (60 Hz)

 

800 by 600 (72 Hz)

 

800 by 600 (75 Hz)

 

832 by 624 (75 Hz)

 

1024 by 768 (60 Hz)

 

1024 by 768 (70 Hz)

 

1024 by 768 (75 Hz)

 

1152 by 864 (75 Hz)

 

1152 by 870 (75 Hz)

 

1280 by 960 (60 Hz)

 

1280 by 1024 (60 Hz)

 

1280 by 1024 (75 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Supported

 

Raw EDID:

 

00 ff ff ff ff ff ff 00 4c 2d 93 01 39 31 49 42

 

16 0f 01 03 0e 26 1e 78 2a de 95 a3 54 4c 99 26

 

0f 50 54 bf ef 80 81 80 81 40 71 4f 01 01 01 01

 

01 01 01 01 01 01 30 2a 00 98 51 00 2a 40 30 70

 

13 00 78 2d 11 00 00 1e 00 00 00 fd 00 38 4b 1e

 

51 0e 00 0a 20 20 20 20 20 20 00 00 00 fc 00 53

 

79 6e 63 4d 61 73 74 65 72 0a 20 20 00 00 00 ff

 

00 48 43 4a 59 36 30 31 33 30 32 0a 20 20 00 18

 

* Notebook *

Monitor Name: Plug and Play Monitor

 

Display Type: Digital

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

1280 by 800 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Not Supported

 

* SDVO Encoder Report *

** Encoder 1 **

 

Vendor ID: Silicon Image

 

Device ID: 170

 

Device Revision: 3

 

Major Version: 1

 

Minor Version: 1

* Other names and brands are the property of their respective owners.

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idata
Employee
2,304 Views

Same exact issue on an HP TC4400 tablet. Everything had been working fine (I've used extended docked everyday since buying the machine 2 years ago wihtout problem!) until about a week ago. I've re-installed drivers to no avail. Something systemic seems to be going on.

INTEL, I hope you are listening and can offer us a solution soon!!

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/27/2009

 

Report Time[hr:mm:ss]: 22:44:10

 

Driver Version: 6.14.10.4926

 

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

 

Default Language: English

 

DirectX* Version: 9.0

 

Physical Memory: 2039 MB

 

Minimum Graphics Memory: 8 MB

 

Maximum Graphics Memory: 128 MB

 

Graphics Memory in Use: 13 MB

 

Processor: x86 family 6 Model 15 Stepping 6

 

Processor Speed: 1995 MHZ

 

Vendor ID: 8086

 

Device ID: 27A2

 

Device Revision: 03

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 945 Express Chipset Family

 

Video BIOS: 1305

 

Current Graphics Mode: 1680 by 1050 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Active Digital Displays: 1

 

Non Active Monitors: 1

 

Non Active Notebook Displays: 1

 

* Monitor *

Monitor Name: Plug and Play Monitor

 

Display Type: Analog

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 11.0 inches

 

Vertical: 9.0 inches

 

Monitor Supported Modes:

 

640 by 480 (60 Hz)

 

640 by 480 (67 Hz)

 

640 by 480 (75 Hz)

 

720 by 400 (70 Hz)

 

800 by 600 (56 Hz)

 

800 by 600 (60 Hz)

 

800 by 600 (72 Hz)

 

800 by 600 (75 Hz)

 

832 by 624 (75 Hz)

 

1024 by 768 (60 Hz)

 

1024 by 768 (70 Hz)

 

1024 by 768 (75 Hz)

 

Display Power Management Support:

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

* Digital Display *

Monitor Name: Plug and Play Monitor

 

Display Type: Digital

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 16.0 inches

 

Vertical: 10.0 inches

 

Monitor Supported Modes:

 

640 by 480 (60 Hz)

 

640 by 480 (67 Hz)

 

640 by 480 (72 Hz)

 

640 by 480 (75 Hz)

 

720 by 400 (70 Hz)

 

800 by 600 (56 Hz)

 

800 by 600 (60 Hz)

 

800 by 600 (72 Hz)

 

800 by 600 (75 Hz)

 

832 by 624 (75 Hz)

 

1024 by 768 (60 Hz)

 

1024 by 768 (70 Hz)

 

1024 by 768 (75 Hz)

 

1152 by 864 (75 Hz)

 

1152 by 870 (75 Hz)

 

1280 by 960 (60 Hz)

 

1280 by 1024 (60 Hz)

 

1280 by 1024 (75 Hz)

 

1680 by 1050 (60 Hz)

 

1680 by 1680 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Supported

 

* Notebook *

Monitor Name: Plug and Play Monitor

 

Display Type: Digital

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

1024 by 768 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Not Supported

 

* SDVO Encoder Report *

** Encoder 1 **

 

Vendor ID: Chrontel

 

Device ID: 60

 

Device Revision: 6

 

Major Version: 1

 

Minor Version: 1

* Other names and brands are the property of their respective owners.

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idata
Employee
2,304 Views

I got in touch with Intel support last night who referred me to Dell support and advised me to download the latest monitor driver. I've tried the later to no avail. As it also seems to be happening on a HP laptop it doesn't seem to be Dell related...

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idata
Employee
2,304 Views

hi all,

got the same Problem, working all fine in standalone and clone but extended display fails hard. Notebook is an FJS Amilo Pro V3505

Diganostic as follow

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/28/2009

 

Report Time[hr:mm:ss]: 11:32:13

 

Driver Version: 6.14.10.4926

 

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

 

Default Language: German

 

DirectX* Version: 9.0

 

Physical Memory: 2550 MB

 

Minimum Graphics Memory: 8 MB

 

Maximum Graphics Memory: 128 MB

 

Graphics Memory in Use: 10 MB

 

Processor: x86 family 6 Model 14 Stepping 12

 

Processor Speed: 1729 MHZ

 

Vendor ID: 8086

 

Device ID: 27A2

 

Device Revision: 03

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 945 Express Chipset Family

 

Video BIOS: 1313

 

Current Graphics Mode: 1280 x 800 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Non Active Monitors: 1

 

Non Active Notebook Displays: 1

 

* Monitor *

Monitor Name: Plug und Play-Monitor

 

Display Type: Analog

 

Gamma Value: 2,20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 19,0 inches

 

Vertical: 12,0 inches

 

Monitor Supported Modes:

 

640 x 480 (60 Hz)

 

640 x 480 (67 Hz)

 

640 x 480 (72 Hz)

 

640 x 480 (75 Hz)

 

720 x 400 (70 Hz)

 

800 x 600 (56 Hz)

 

800 x 600 (60 Hz)

 

800 x 600 (72 Hz)

 

800 x 600 (75 Hz)

 

832 x 624 (75 Hz)

 

1024 x 768 (60 Hz)

 

1024 x 768 (70 Hz)

 

1024 x 768 (75 Hz)

 

1152 x 864 (75 Hz)

 

1152 x 870 (75 Hz)

 

1280 x 960 (60 Hz)

 

1280 x 960 (75 Hz)

 

1280 x 1024 (60 Hz)

 

1280 x 1024 (75 Hz)

 

1280 x 1280 (75 Hz)

 

1400 x 1050 (60 Hz)

 

1440 x 1440 (60 Hz)

 

1680 x 1050 (60 Hz)

 

1680 x 1680 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Supported

 

* Notebook *

Monitor Name: Plug und Play-Monitor

 

Display Type: Digital

 

Gamma Value: 2,20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

1280 x 800 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Not Supported

* Other names and brands are the property of their respective owners.

added system spec by Feierwerk

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idata
Employee
2,304 Views

This is starting sound systemic indeed.

The answers here reflect exactly my original scenario (that is still not resolved) - the "Can't find requested string" symptom and the immediate unchecking of extended desktop in the windows display properties dialog.

I used the online form to email directly to intel support with a link to this thread, but no response as yet.

Intel - are you out there? Can you at least acknowledge the issue and let us know you are looking into a solution for us?

Judging from the number and speed of the responses, and extrapolating to the number of people who aren't actually taking the trouble to post about it - there must be many more people out there with this issue.

Eagerly awaiting some assistance and/or communication from you Intel....

Duncan.

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idata
Employee
2,304 Views

FYI I've been in touch with Dell support and they have tried a few things (via remote diagnostics) to no avail as yet. They have suggested I perform a system restore. Unfortunately I won't be able to perform the restore this week so I'll try a few more things. Very strange and very frustrating...

I've tried installing old drivers, installing new drivers, all resolutions, backed out IE8, etc, etc, with no success as yet...

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idata
Employee
2,304 Views

I have a Dell D620 that also was working fine with two monitors in extended desktop mode. Then it just stopped.

I have a few more clues to add. On mine the second monitor's display settings seems to always default back to 640x480, 8-bit, 60Hz, after I hit apply.

I also get the "Can't find string" error message in my config tool.

One other point that may or may not be releivent is, I have reciently started using hibernate, which has caused some issues when I hibernate undocked using the laptop's LCD and then dock the PC where I have two large external LCD screens.

Intel please help

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idata
Employee
2,304 Views

I can add that my wife's HP TC4200 Windows XP tablet is having the same problem, so that's now two machines in the family independently affected by the same problem at about the same time.

I've been using hibernate almost daily for months without problem, so I would tend to rule that out as a cause.

Since so many computers more or less simultaneously and independently lost extended desktop functionality (and thus far this cuts across brands as we have people reporting the same problem on Dells, HPs and Fujitsus) one might might hypothesize that it might be due to a bad interaction between the Intel graphics driver and an updated windows component.

But I just checked my windows update history (go to http://update.microsoft.com/ and 'review your update history'). The last update I made was on May 23 and it was for the single entry: "Update for Microsoft Silverlight (KB960353)". I'm pretty certain that my extended desktop problem pre-dates this update however, and my previous windows update was on April 4th and I'm quite certain that that extended desktop was still working just fine in April. So I remain puzzled.

I also did not touch the graphics drivers until the problem appeared. I've since tried moving back to an older driver and re-installing the most recent from the HP support site for my specific laptop model. No solution.

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idata
Employee
2,304 Views

I finally received a response from Intel support suggesting that I try installing the newest generic Intel driver and if that didn't work, pointed me to a old generic Intel driver to try. Even though I went thru this exercise previously, I tried it again and still nothing. Of course, they also pointed me to Dell for support even after I pointed them to this discussion several times. It may take more people actually submitting a support case to get them to realize this is a bigger issue then just one manufacturer.

We have hundreds of the Dell laptops, so this could get bad for us quick.

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idata
Employee
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I wanted to make just a very minor correction to what I said earlier (to help narrow the search for a solution): The extended desktop problem is showing up on my HP TC4400 (which has the 945GM chipset) but NOT on my wife's HP TC4200 (which has the 915GM) as I had once feared (hers was another problem now resolved). So the problem does not seem to apply to the 915GM (unless there is anyone out there who wants to present evidence to the contrary).

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idata
Employee
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Most recent reply from Intel support an hour ago:

"Right now the engineering group is working in this case, however we have not been able to reproduce the issue so we are getting as much as possible information from the customers that are having the issue and see if there is something in common."

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idata
Employee
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Dell D520.....exactly the same problem. Reinstalled different drivers couples of times. Contacted DELL support...Extendend desktop is still not working anymore. If someone has a solution please share/help!

Thank you

My Video Information:

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/29/2009

 

Report Time[hr:mm:ss]: 12:11:15

 

Driver Version: 6.14.10.4446

 

Operating System: Windows XP* Professional, Service Pack 3 (5.1.2600)

 

Default Language: Italian

 

DirectX* Version: 9.0

 

Physical Memory: 1014 MB

 

Minimum Graphics Memory: 8 MB

 

Maximum Graphics Memory: 224 MB

 

Graphics Memory in Use: 11 MB

 

Processor: x86 family 6 Model 14 Stepping 8

 

Processor Speed: 1662 MHZ

 

Vendor ID: 8086

 

Device ID: 27A2

 

Device Revision: 03

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 945GM Express Chipset Family

 

Video BIOS: 1343

 

Current Graphics Mode: 1400 x 1050 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Active Monitors: 1

 

Active Notebook Displays: 1

 

* Monitor *

Monitor Name: Monitor Plug and Play

 

Display Type: Analog

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: 18.5 inches

 

Vertical: 11.8 inches

 

Monitor Supported Modes:

 

640 x 480 (60 Hz)

 

640 x 480 (67 Hz)

 

640 x 480 (72 Hz)

 

640 x 480 (75 Hz)

 

720 x 400 (70 Hz)

 

800 x 600 (56 Hz)

 

800 x 600 (60 Hz)

 

800 x 600 (72 Hz)

 

800 x 600 (75 Hz)

 

832 x 624 (75 Hz)

 

1024 x 768 (60 Hz)

 

1024 x 768 (70 Hz)

 

1024 x 768 (75 Hz)

 

1152 x 864 (75 Hz)

 

1280 x 960 (60 Hz)

 

1280 x 1024 (60 Hz)

 

1280 x 1024 (75 Hz)

 

1440 x 1440 (60 Hz)

 

1600 x 1200 (60 Hz)

 

1680 x 1050 (60 Hz)

 

1680 x 1680 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

* Notebook *

Monitor Name: Monitor Plug and Play

 

Display Type: Digital

 

Gamma Value: 3.54

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

640 x 480 (60 Hz)

 

800 x 600 (60 Hz)

 

1024 x 768 (60 Hz)

 

1400 x 1050 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Supported

 

Suspend Mode: Supported

 

Active Off Mode: Supported

 

* SDVO Encoder Report *

** Encoder 1 **

 

Vendor ID: Silicon Image

 

Device ID: 170

 

Device Revision: 3

 

Major Version: 1

 

Minor Version: 1

* Other names and brands are the property of their respective owners.

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idata
Employee
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* On May 23 I remove monitor from laptop and went outdoor. Came back and plug monitor back in, extended desktop then not work, exactly like most of you described. I have always disabled windows update, so shall have no windows interference. It also make my netmeeting can not share my desktop to remote workers. So much lost of precious time 😞

* Facts showed that it happened to all laptops with this intel chipset starting about May 18 (some bug related to date? Maybe I can try revert the clock back). The bug might be activated by time, then might be triggered when you reconnect monitor to laptop.

* Intel support please post at least ONE message to this board!

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