1 Reply Latest reply on Apr 27, 2013 10:44 PM by telemeh

    iastorui stopped working

    Matthew

      Since an MS Update it seems like Intel Rapid Storage as also all Programms from
      Intel App Center don't work anymore.

      I tried first unininstall .Net Framework and new Installation but no change in situation.
      Also i uninstall Intel Rapid Storage and reinstalled it.
      Before i cleaned the registry by using ccleaner.

       

      Following error always appears:

       

      Version=1

      EventType=CLR20r3

      EventTime=130115551838618344

      ReportType=2

      Consent=1

      ReportIdentifier=ecbcc704-af5a-11e2-8853-0026831338c2

      IntegratorReportIdentifier=ecbcc703-af5a-11e2-8853-0026831338c2

      WOW64=1

      Response.type=4

      Sig[0].Name=Problemsignatur 01

      Sig[0].Value=iastorui.exe

      Sig[1].Name=Problemsignatur 02

      Sig[1].Value=12.5.0.1066

      Sig[2].Name=Problemsignatur 03

      Sig[2].Value=5147a520

      Sig[3].Name=Problemsignatur 04

      Sig[3].Value=PresentationFramework

      Sig[4].Name=Problemsignatur 05

      Sig[4].Value=4.0.30319.17929

      Sig[5].Name=Problemsignatur 06

      Sig[5].Value=4ffa7956

      Sig[6].Name=Problemsignatur 07

      Sig[6].Value=7fc6

      Sig[7].Name=Problemsignatur 08

      Sig[7].Value=ee

      Sig[8].Name=Problemsignatur 09

      Sig[8].Value=System.Windows.Markup.XamlParse

      DynamicSig[1].Name=Betriebsystemversion

      DynamicSig[1].Value=6.1.7601.2.1.0.256.1

      DynamicSig[2].Name=Gebietsschema-ID

      DynamicSig[2].Value=3079

      DynamicSig[22].Name=Zusatzinformation 1

      DynamicSig[22].Value=0a9e

      DynamicSig[23].Name=Zusatzinformation 2

      DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789

      DynamicSig[24].Name=Zusatzinformation 3

      DynamicSig[24].Value=0a9e

      DynamicSig[25].Name=Zusatzinformation 4

      DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789

      UI[2]=C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

      UI[3]=IAStorUI funktioniert nicht mehr

      UI[4]=Windows kann online nach einer Lösung für das Problem suchen.

      UI[5]=Online nach einer Lösung suchen und das Programm schließen

      UI[6]=Später online nach einer Lösung suchen und das Programm schließen

      UI[7]=Programm schließen

      LoadedModule[0]=C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe

      LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

      LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL

      LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll

      LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll

      LoadedModule[5]=C:\Windows\system32\apphelp.dll

      LoadedModule[6]=C:\Windows\AppPatch\AcLayers.DLL

      LoadedModule[7]=C:\Windows\syswow64\SspiCli.dll

      LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll

      LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll

      LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll

      LoadedModule[11]=C:\Windows\SysWOW64\sechost.dll

      LoadedModule[12]=C:\Windows\syswow64\USER32.dll

      LoadedModule[13]=C:\Windows\syswow64\GDI32.dll

      LoadedModule[14]=C:\Windows\syswow64\LPK.dll

      LoadedModule[15]=C:\Windows\syswow64\USP10.dll

      LoadedModule[16]=C:\Windows\syswow64\ADVAPI32.dll

      LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll

      LoadedModule[18]=C:\Windows\syswow64\SHLWAPI.dll

      LoadedModule[19]=C:\Windows\syswow64\ole32.dll

      LoadedModule[20]=C:\Windows\syswow64\OLEAUT32.dll

      LoadedModule[21]=C:\Windows\system32\USERENV.dll

      LoadedModule[22]=C:\Windows\system32\profapi.dll

      LoadedModule[23]=C:\Windows\system32\WINSPOOL.DRV

      LoadedModule[24]=C:\Windows\system32\MPR.dll

      LoadedModule[25]=C:\Windows\system32\IMM32.DLL

      LoadedModule[26]=C:\Windows\syswow64\MSCTF.dll

      LoadedModule[27]=c:\windows\syswow64\guard32.dll

      LoadedModule[28]=C:\Windows\system32\VERSION.dll

      LoadedModule[29]=C:\Windows\system32\fltlib.dll

      LoadedModule[30]=C:\Program Files (x86)\Emsisoft Anti-Malware\a2hooks32.dll

      LoadedModule[31]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

      LoadedModule[32]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll

      LoadedModule[33]=C:\Windows\system32\MSVCR110_CLR0400.dll

      LoadedModule[34]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\51e2934144ba15628ba5a31be2dae7dc\mscorlib.ni.dll

      LoadedModule[35]=C:\Windows\system32\uxtheme.dll

      LoadedModule[36]=C:\Program Files (x86)\TeamViewer\Version8\tv_w32.dll

      LoadedModule[37]=C:\Windows\system32\CRTDLL.dll

      LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_ec83dffa859149af\COMCTL32.dll

      LoadedModule[39]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\e40da7a49f8c3f0108e7c835b342f382\System.ni.dll

      LoadedModule[40]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\cd235caf797fb017f140016be88f33b7\WindowsBase.ni.dll

      LoadedModule[41]=C:\Windows\system32\CRYPTSP.dll

      LoadedModule[42]=C:\Windows\system32\rsaenh.dll

      LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\b52bc540630c3aa5de542c382af35c20\PresentationCore.ni.dll

      LoadedModule[44]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio5ae0f00f#\97e6b67983d07a066b68b3ae8be2f53d\PresentationFramework.ni.dll

      LoadedModule[45]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\cc4d9093563dadee370788bbc3ecf4fb\System.Xaml.ni.dll

      LoadedModule[46]=C:\Windows\system32\dwrite.dll

      LoadedModule[47]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll

      LoadedModule[48]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll

      LoadedModule[49]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll

      LoadedModule[50]=C:\Windows\system32\RpcRtRemote.dll

      LoadedModule[51]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll

      LoadedModule[52]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\28586400bcaf94c13a9fd0dff4a1e090\System.Configuration.ni.dll

      LoadedModule[53]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\9ba07396ae369d010c5c3927a82ef426\System.Xml.ni.dll

      LoadedModule[54]=C:\Windows\system32\dwmapi.dll

      LoadedModule[55]=C:\Program Files\Intel\Intel(R) Rapid Storage Technology\PsiData.dll

      LoadedModule[56]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

      LoadedModule[57]=C:\Program Files\Intel\Intel(R) Rapid Storage Technology\ISDI2.dll

      LoadedModule[58]=C:\Windows\syswow64\SETUPAPI.dll

      LoadedModule[59]=C:\Windows\syswow64\CFGMGR32.dll

      LoadedModule[60]=C:\Windows\syswow64\DEVOBJ.dll

      LoadedModule[61]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll

      LoadedModule[62]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\b9f7adbc90a2bcbe8eb9e6e8d2bb975b\System.Core.ni.dll

      LoadedModule[63]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\9a6093eb864d6729de75ec4b955dddb1\System.Data.ni.dll

      LoadedModule[64]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

      LoadedModule[65]=C:\Windows\syswow64\WS2_32.dll

      LoadedModule[66]=C:\Windows\syswow64\NSI.dll

      LoadedModule[67]=C:\Windows\syswow64\CRYPT32.dll

      LoadedModule[68]=C:\Windows\syswow64\MSASN1.dll

      LoadedModule[69]=C:\Windows\syswow64\urlmon.dll

      LoadedModule[70]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll

      LoadedModule[71]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

      LoadedModule[72]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll

      LoadedModule[73]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll

      LoadedModule[74]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll

      LoadedModule[75]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll

      LoadedModule[76]=C:\Windows\syswow64\normaliz.DLL

      LoadedModule[77]=C:\Windows\syswow64\iertutil.dll

      LoadedModule[78]=C:\Windows\syswow64\WININET.dll

      LoadedModule[79]=C:\Windows\system32\Secur32.dll

      LoadedModule[80]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll

      LoadedModule[81]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\72269ea7cc6281139e4d155e7c57dc67\System.Drawing.ni.dll

      LoadedModule[82]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\22ae167d586450ad3a9b9a9ee43ebc86\System.Windows.Forms.ni.dll

      LoadedModule[83]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\1346fe7d35b70702029e422970db1201\System.Numerics.ni.dll

      LoadedModule[84]=C:\Windows\syswow64\WINTRUST.dll

      LoadedModule[85]=C:\Windows\system32\d3d9.dll

      LoadedModule[86]=C:\Windows\system32\d3d8thk.dll

      LoadedModule[87]=C:\Windows\system32\nvd3dum.dll

      LoadedModule[88]=C:\Windows\syswow64\PSAPI.DLL

      LoadedModule[89]=C:\Windows\system32\WindowsCodecs.dll

      LoadedModule[90]=C:\Windows\syswow64\CLBCatQ.DLL

      LoadedModule[91]=C:\Windows\WICCodecs\{A6D092A4-081A-4F0E-9356-DA167E87D922}\Raw Formats\Canon\x86\CanonCodecCHKD.dll

      LoadedModule[92]=C:\Windows\WICCodecs\{A6D092A4-081A-4F0E-9356-DA167E87D922}\Raw Converter\x86\RAWCodec.dll

      LoadedModule[93]=C:\Windows\WICCodecs\{A6D092A4-081A-4F0E-9356-DA167E87D922}\Raw Converter\x86\VCOMP90.DLL

      LoadedModule[94]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio1c9175f8#\e7d92730b571b31e62c2cf257f04a974\PresentationFramework.Aero.ni.dll

      LoadedModule[95]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatiod51afaa5#\b712211a42ee5bf0624d939cc017e88c\PresentationFramework.Classic.ni.dll

      LoadedModule[96]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll

      FriendlyEventName=Nicht mehr funktionsfähig

      ConsentKey=CLR20r3

      AppName=IAStorUI

      AppPath=C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe


      With the MS Debugger i can extract the following:

       

      Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64

      Copyright (c) Microsoft Corporation. All rights reserved.

       

      CommandLine: "C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorUI.exe"

      Symbol search path is: http://msdl.microsoft.com/download/symbols;C:\Users\andreas\debug_symbols

      Executable search path is:

      ModLoad: 00000000`00f90000 00000000`01036000   image00000000`00f90000

      ModLoad: 00000000`774c0000 00000000`77669000   ntdll.dll

      ModLoad: 00000000`776a0000 00000000`77820000   ntdll32.dll

      ModLoad: 00000000`750a0000 00000000`750df000   C:\Windows\SYSTEM32\wow64.dll

      ModLoad: 00000000`75040000 00000000`7509c000   C:\Windows\SYSTEM32\wow64win.dll

      ModLoad: 00000000`75030000 00000000`75038000   C:\Windows\SYSTEM32\wow64cpu.dll

      (bb0.2a14): Break instruction exception - code 80000003 (first chance)

      ntdll!LdrpDoDebuggerBreak+0x30:

      00000000`7756cb60 cc              int     3

      0:000> !analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Exception Analysis                                   *

      *                                                                             *

      *******************************************************************************

       

      *** ERROR: Module load completed but symbols could not be loaded for image00000000`00f90000

       

      FAULTING_IP:

      ntdll!LdrpDoDebuggerBreak+30

      00000000`7756cb60 cc              int     3

       

      EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)

      ExceptionAddress: 000000007756cb60 (ntdll!LdrpDoDebuggerBreak+0x0000000000000030)

         ExceptionCode: 80000003 (Break instruction exception)

        ExceptionFlags: 00000000

      NumberParameters: 1

         Parameter[0]: 0000000000000000

       

      FAULTING_THREAD:  0000000000002a14

       

      DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

       

      PROCESS_NAME:  image00000000`00f90000

       

      ERROR_CODE: (NTSTATUS) 0x80000003 - {AUSNAHME}  Haltepunkt  Im Quellprogramm wurde ein Haltepunkt erreicht.

       

      EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - Mindestens ein Argument ist ung ltig.

       

      EXCEPTION_PARAMETER1:  0000000000000000

       

      NTGLOBALFLAG:  40470

       

      APPLICATION_VERIFIER_FLAGS:  0

       

      APP:  image00000000`00f90000

       

      PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

       

      BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT

       

      LAST_CONTROL_TRANSFER:  from 0000000077522c5d to 000000007756cb60

       

      STACK_TEXT: 

      00000000`0012ec90 00000000`77522c5d : 00000000`00294700 00000000`02889f78 00000000`774c0000 00000000`00294110 : ntdll!LdrpDoDebuggerBreak+0x30

      00000000`0012ecd0 00000000`77501a17 : 00000000`00000000 00000000`77504061 00000000`0012f280 00000000`00000000 : ntdll!LdrpInitializeProcess+0x17c8

      00000000`0012f1c0 00000000`774ec32e : 00000000`0012f280 00000000`00000000 00000000`7efdf000 00000000`00000000 : ntdll! ?? ::FNODOBFM::`string'+0x29220

      00000000`0012f230 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!LdrInitializeThunk+0xe

       

       

      FOLLOWUP_IP:

      ntdll!LdrpDoDebuggerBreak+30

      00000000`7756cb60 cc              int     3

       

      SYMBOL_STACK_INDEX:  0

       

      SYMBOL_NAME:  ntdll!LdrpDoDebuggerBreak+30

       

      FOLLOWUP_NAME:  MachineOwner

       

      MODULE_NAME: ntdll

       

      IMAGE_NAME:  ntdll.dll

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  4ec4aa8e

       

      STACK_COMMAND:  ~0s ; kb

       

      FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_ntdll.dll!LdrpDoDebuggerBreak

       

      BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_ntdll!LdrpDoDebuggerBreak+30

       

      Followup: MachineOwner

      ---------

       

      0:000> lmvm ntdll

      start             end                 module name

      00000000`774c0000 00000000`77669000   ntdll      (pdb symbols)          C:\Program Files\Windows Kits\8.0\Debuggers\x64\sym\ntdll.pdb\15EB43E23B12409C84E3CC7635BAF5A32\ntdll.pdb

          Loaded symbol image file: C:\Windows\SYSTEM32\ntdll.dll

          Image path: ntdll.dll

          Image name: ntdll.dll

          Timestamp:        Thu Nov 17 07:32:46 2011 (4EC4AA8E)

          CheckSum:         001AC7EE

          ImageSize:        001A9000

          File version:     6.1.7601.17725

          Product version:  6.1.7601.17725

          File flags:       0 (Mask 3F)

          File OS:          40004 NT Win32

          File type:        2.0 Dll

          File date:        00000000.00000000

          Translations:     0409.04b0

          CompanyName:      Microsoft Corporation

          ProductName:      Microsoft® Windows® Operating System

          InternalName:     ntdll.dll

          OriginalFilename: ntdll.dll

          ProductVersion:   6.1.7601.17725

          FileVersion:      6.1.7601.17725 (win7sp1_gdr.111116-1503)

          FileDescription:  NT Layer DLL

          LegalCopyright:   © Microsoft Corporation. All rights reserved.

       

      Any hints or clues how to solve the problem?