Please let us know what BIOS version is loaded on the system and also follow the next recommendations:
- Test the system out of the chassis over a non static surface to avoid any possible grounding that could be affecting the board
- Make sure you have the latest graphics drivers from our website
- Test the VGA connector individually to narrow the issue properly.
- Try with a different monitor if possible.
Thanks for the response.
The BIOS is BEH6110H.86A.0038.2012.0110.1653
I have three monitors, two with VGA only (those are the two that will be in the finished kiosk), and a third for development that has both VGA and DVI. I will be hunting down a different DVI/VGA adapter today (I only have one of those) to rule out that component, but in the meantime, I still have the problem of having either of the first two monitors in the main (VGA) port, and having the system turn that port off and switch to the DVI port when I plug in a DVI monitor.
According to your driver update utility, I have the current video drivers installed.
I can also grab another monitor or two if necessary, but these are monitors that I use on other systems regularly.
Hmm, 2nd attempt at a reply. The first one disappeared when I clicked on "add reply". Anyway, thanks for the response.
The BIOS is BEH6110H.86A.0038.2012.0110.1653.
According to the driver update utility on this site, the video drivers are current.
I use have three monitors handy, though I can grab more if needed. Two are VGA only, those are the two that will end up on the unit. The third is a HP 19x12 with VGA and DVI. I only have one DVI/VGA adaptor right now, so I'll hunt down more today to rule that out, but that doesn't explain the behavior of having either of the VGA only monitors plugged in to the VGA port, and having the system turn that off and switch the single display to the DVI port when I plug in the DVI monitor.
Your affirmation is correct; there is no specific reason for that behavior. As a general policy we do not recommend using adapters or converters since we cannot assure compatibility with this kind of devices but at this point please make sure you have the latest Intel Chipset Software Installation Utility and proceed to update your motherboard BIOS to version 0099 and then version 0113 which is the latest one.
Latest Intel Chipset Software Installation Utility:
BIOS version 0099:
BIOS version 0113:
Instructions for BIOS updates methods can be found here: