Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20686 Discussions

igfx stops responding

idata
Employee
2,190 Views

hi my problem is whenever im watching justin.tv and try to do something else the screen goes black and then says igfx has stopped responding but restarted. i just recently got the latest drivers for the mobile series 4 chipset. here are my specs if anyone can help.

Intel(R) Graphics Media Accelerator Driver for Mobile Report

 

Report Date: 05/16/2009

 

Report Time[hr:mm:ss]: 15:35:55

 

Driver Version: 7.15.10.1688

 

Operating System: Windows Vista (TM) Home Premium* , Service Pack 1 (6.0.6001)

 

Default Language: English

 

DirectX* Version: 10.0

 

Physical Memory: 1977 MB

 

Minimum Graphics Memory: 64 MB

 

Maximum Graphics Memory: 797 MB

 

Graphics Memory in Use: 85 MB

 

Processor: x86 family 6 Model 15 Stepping 13

 

Processor Speed: 2161 MHZ

 

Vendor ID: 8086

 

Device ID: 2A42

 

Device Revision: 07

 

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 4 Series Express Chipset Family

 

Video BIOS: 1659.0

 

Current Graphics Mode: 1280 by 800 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

 

Active Notebook Displays: 1

 

* Notebook *

Monitor Name: Generic PnP Monitor

 

Display Type: Digital

 

Gamma Value: 2.20

 

DDC2 Protocol: Supported

 

Maximum Image Size: Horizontal: Not Available

 

Vertical: Not Available

 

Monitor Supported Modes:

 

1280 by 800 (60 Hz)

 

Display Power Management Support:

 

Standby Mode: Not Supported

 

Suspend Mode: Not Supported

 

Active Off Mode: Not Supported

*

0 Kudos
2 Replies
idata
Employee
918 Views

I would suggest reverting to the previous video card driver and it will fix your problem. The new driver is what is causing the problem. I had the same problem for two days 5/14/09 and 5/15/09 till I found out that it was the driver.

0 Kudos
idata
Employee
918 Views

thanks the igfx problem is fixed but now i notice my laptop locking up after use. i think it might have to do with the video card overheating the system but im not sure. any help on that situation would be helpful too.

Reply