I entered in contact with the Intel brazilian chat support. They said that my video card doesn't work because it is PCI-E 3.0, and the motherboard is PCI-E 2.0.
However, searching in different sources, I found that PCI-E 3.0 devices are compatible with PCI-E 2.0 slots.
Something tells me there is something else wrong here.
Try recovering the BIOS to the new version while using the GTS250: http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm
There have been fixes for a few video card issues as noted here: http://downloadmirror.intel.com/21524/eng/WB_0336_ReleaseNotes.pdf
DP55WB BIOS 0336: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21524
According to the information provided this seems to be a compatibility issue with this specific model and brand of card. There is not much that can be done in these cases. We also would like to inform that PCI-E 2.0 and 3.0 are backwards compatible with each other so we can exclude this as a reason for this issue.
As mentioned before on the post the recommendations offered are:
- Ensure to have the latest firmware update and drivers for the card.
- Test a different card on the board to narrow the issue properly.
- Make sure your power supply is sufficient to run the card.
A BIOS update will enhance communication with the hardware connected on the board but it will not enable compatibility with a third party device or similar.
Hello Dan, thanks for your reply.
I have tested the video card in two other systems, so it works. I'll make sure to get its firmware and drivers updated.
As for the power supply, I'm pretty sure my brand new Corsair 650W should be enough.
I hadn't test another PCI-3.0 card before in the board, but I have a GTS250 working on it right now.
The BIOS I have running in the board is the latest.
As for the compatiblity, the weird thing is that a person from a forum made a review from this video card a while ago, using the DP55WB in his system. I sent him a private message, and he assured me it worked for about a year, so there shouldn't be compatibility issues
Hi João Carlos Kolling Neto,
I have the exact same issue with the Gigabyte HD 7770, my situation is exactly the same: had the card tested elsewhere, worked fine, etc. However, doesn't matter what I do, it keeps freezing during boot at "5A". Did you manage to resolve the problem? How?
How would you go about updating firmware for the graphics card? Especially if one can't get your own machine to boot with it.
@Dan_Intel: Are you saying that this motherboard is incompatible with the new range of Gigabyte Radeon cards, and so be it? Would you be able to tell us if Intel would be releasing a new BIOS version to resolve the issue?
(As this seems to be the main reason for BIOS updates, from the changelog link posted by Gize. Quote from latest: "Fixed no boot issue when certain graphics card is installed.")
Any help help would be highly appreciated. Please let me know if I should rather create a new thread for this?